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SureStay Plus by Best Western San Antonio Airport

2.5 star property

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Photo gallery for SureStay Plus by Best Western San Antonio Airport

Property amenity
Egyptian cotton sheets, down duvets, blackout curtains
BBQ/picnic Area
Exterior
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Pool
  • Parking available
  • Housekeeping
  • Breakfast included
  • Gym

Explore the area

View in a map
11355 San Pedro Ave, San Antonio, TX, 78216
  • Place, North Star Mall
    ‪3 min drive‬
  • Place, San Antonio Zoo and Aquarium
    ‪7 min drive‬
  • Place, River Walk
    ‪12 min drive‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down duvets, blackout curtains

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down duvets, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down duvets, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, down duvets, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, down duvets, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 11 sq m
  • Sleeps 2
  • 1 King Bed

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Property entrance

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  • Parking included
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3.9 out of 5, Good, 876 reviews
The price is €60
includes taxes & fees
28 Sept - 29 Sept
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About this property

SureStay Plus by Best Western San Antonio Airport

Hotel in San Antonio with free breakfast and a health club
This hotel features an outdoor pool, a health club, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
SureStay Plus by Best Western San Antonio Airport offers 61 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature Egyptian cotton sheets and down comforters. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.
Our customers tell us they can't get enough of the helpful staff at SureStay Plus by Best Western San Antonio Airport. During your stay, you'll be close to North Star Mall. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and laundry facilities
  • Onsite recreation includes a gym
  • Just a 4-minute drive from North Star Mall and 12 minutes from Alamo
SureStay Plus by Best Western San Antonio Airport offers its guests an outdoor pool and a health club. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business center on site. SureStay Plus by Best Western San Antonio Airport also features barbecue grills, coffee/tea in a common area, and complimentary newspapers in the lobby. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

Guests are served free buffet breakfast daily from 6 AM to 9 AM.
Room service (during limited hours) is available.

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges USD 2.50 for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of USD 2.50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10 AM to 9 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SureStay Plus Hotel Best Western San Antonio Airport
SureStay Plus Best Western San Antonio Airport
Super 8 San Antonio Airport
Surestay Plus By Best Antonio
SureStay Plus by Best Western San Antonio Airport Hotel
SureStay Plus Hotel by Best Western San Antonio Airport
SureStay Plus Hotel By Best Western San Antonio North 281 N
SureStay Plus by Best Western San Antonio Airport San Antonio

SureStay Plus by Best Western San Antonio Airport Reviews

Reviews

6.8
Rating 10 - Excellent. 339 out of 1018 reviews
Rating 8 - Good. 206 out of 1018 reviews
Rating 6 - Okay. 168 out of 1018 reviews
Rating 4 - Poor. 121 out of 1018 reviews
Rating 2 - Terrible. 184 out of 1018 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Stayed 1 night in Jun 2025

8/10 Good

cynthia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff. Pool stayed dirty.
Stayed 1 night in Jun 2025

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Ricardo

Stayed 1 night in Jun 2025

10/10 Excellent

Samuel

Stayed 1 night in Jun 2025

8/10 Good

cynthia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous and accommodating. Room is very clean everything you need. Only concern was the swimming pool was very dirty. Other than that I would stay here every time
Stayed 3 nights in Jun 2025

2/10 Terrible

Miguel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I honestly did not like the stay at all. To start off they asked for a 100$ deposit which was not worth at all due to a lot things not working right. Our first night we had trouble with the ac not cooling. Floor was really dirty and restroom door did not close at all. When I turned on the tv I noticed that it wasn’t working all you saw was half the tv pitch black. I let front desk know about it and they said “we’ll look into it” and nothing was done. My wife and I wanted to jump into the pool but noticed pool was dirty the first day and it stayed that way all until the last day we stayed. Terrible service and terrible room. I wouldn’t recommend this hotel at all.
Stayed 3 nights in Jun 2025

10/10 Excellent

James

Stayed 4 nights in Jun 2025

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Javier

Liked: Cleanliness, property conditions & facilities
Not clear about an upfront deposit when booking online and only having card in hand. Clean but warm hallways
Stayed 1 night in Jun 2025

4/10 Poor

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty pillow cases, rough rowels, needs renovations, limited breakfast options
Stayed 3 nights in Jun 2025

10/10 Excellent

Samuel

Stayed 1 night in Jun 2025

10/10 Excellent

Yvette

Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2025

6/10 Okay

Anita

Didn’t like that you had to leave a 100 dollar deposit after paying for room
Stayed 1 night in Jun 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2025

10/10 Excellent

Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Nice ppl and very clean
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Stayed 2 nights in Jun 2025

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very small the sheets where dirty there are very few lights in the room and the beds are unconfortable
Stayed 2 nights in Jun 2025

10/10 Excellent

ANA, San Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location … friendly stafff
Stayed 1 night in Jun 2025

6/10 Okay

Jade

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

2/10 Terrible

Alicia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse place I have ever stayed at! There were no elevators, which made carrying the luggage up the stairs extremely inconvenient. The hallways had no air conditioning, making it feel stuffy and uncomfortable just walking up to the second floor. When we finally got to our room, the air conditioning was off, and it took a long time to cool down — not ideal when you're checking in during warm weather. You'd expect a cool room to welcome you, but instead we walked into a sauna. Breakfast was a huge letdown — very limited options with almost nothing fresh or appealing. Definitely not worth waking up for. Lastly, the pool was dirty and uninviting. It looked like it hadn’t been cleaned in days. Overall, the hotel lacked basic comforts and proper maintenance. I wouldn't stay here again or recommend it to anyone looking for a relaxing and comfortable stay.
Stayed 3 nights in May 2025

10/10 Excellent

Samuel

Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Upgrade towels

This stay was very pleasant and restful. The employee was very professional at time to check in. The towels could be upgraded. They felt like if they were dried outside on a line.. very rough.
Stayed 1 night in May 2025