2/10 Terrible
David
Travelled with partner
24 Sept 2025
Disliked: Staff & service, amenities
We stayed here in March of 2025. We had a nice room with an ocean front balcony view on the top level booked through Expedia. About $170 a night. We booked another stay in June 2025 for September 2025, used the previous booking as the reference for our new booking. The price was nearly double $300 because it is in season. I was ok with that. We showed up on check in day, and they put us in a ground floor with only a deck view right on the street. I objected vehemently( told them it was BS) to the room choice and they blamed it on Expedia. Saying it was because we booked through Expedia and not directly with them. I told them we had booked through Expedia in March and had the room up on the top level and used the same reference for the booking.The room we got is a converted office, turned into a studio room. Scarcely decorated, with no view at all from the bedroom(a 7ft partition wall separates the foyer(they call it a sitting area) from the bedroom . The shower is a 40"X40" water closet and is on the opposite side of the room from the bathroom. The doors that enter the room are office doors with blinds inside the glass. It sits right on the street, and we had 3 incidences where people came trying to open our door as though it was the office. One woman actually walked in and asked us if this was the office.We will not be staying there again, but expect Expedia to contact us and refund us some of the room charges. I took pictures for reference. Terrible experience.
David
Stayed 2 nights in Sep 2025
