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Casa Lum

3.5 star property

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Photo gallery for Casa Lum

Garden Family Kuxel Room
Premium bedding, in-room safe, soundproofing, iron/ironing board
Breakfast, lunch, dinner and brunch served
Interior
Ipil Double Room

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
Real de Guadalupe 30, Centro, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪3 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪150 min drive‬

Room options

View all photos for Tsijil Double Room

Tsijil Double Room

Tsijil Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Garden Queen Banomil Room

Garden Queen Banomil Room

Garden Queen Banomil Room

9.8 out of 10
Exceptional
(7 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Garden Family Kuxel Room

Garden Family Kuxel Room

Garden Family Kuxel Room

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Jr. Chulel Suite Room

Jr. Chulel Suite Room

Jr. Chulel Suite Room

10.0 out of 10
Exceptional
(3 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Lekil Luxury Suite Room

Lekil Luxury Suite Room

Lekil Luxury Suite Room

8.0 out of 10
Very good
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Kool Luxury Suite Room

Kool Luxury Suite Room

Kool Luxury Suite Room

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Vaichil Double Room

Vaichil Double Room

Vaichil Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Ipil Double Room

Ipil Double Room

Ipil Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Casa Lum

This hotel features a full-service spa, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, spa services, and a meeting room.
Casa Lum offers 8 accommodations with laptop-compatible safes and bathrobes. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has couples treatment room(s). Services include massages.
Our customers tell us they can't get enough of the helpful staff at Casa Lum. During your stay, you're just a quick walk from San Cristóbal de las Casas Cathedral. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Enjoy Mexican cuisine and garden views while dining at Casa Lum
  • Full breakfast served daily for a fee
  • Indulge with massages at the spa
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 3-minute walk from San Cristóbal de las Casas Cathedral and 4 minutes by foot from Plaza 31 de Marzo
  • Airport and local-area shuttle service available for a fee
Casa Lum offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at the family-friendly Casa Lum. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star San Cristóbal de las Casas hotel.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to noon.
Casa Lum - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 190 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Casa Lum

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1900
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Limited room service

More

  • Free local calls
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Lum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 190 per person
  • Airport shuttle fee: MXN 1800 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Casa Lum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Lum Hotel San Cristobal de las Casas
Casa Lum Hotel
Casa Lum San Cristobal de las Casas
Casa Lum
Casa Lum San Cristobal De Las Casas, Mexico - Chiapas
Casa Lum Hotel
Casa Lum San Cristóbal de las Casas
Casa Lum Hotel San Cristóbal de las Casas

Casa Lum Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 159 out of 180 reviews
Rating 8 - Good. 18 out of 180 reviews
Rating 6 - Okay. 2 out of 180 reviews
Rating 4 - Poor. 0 out of 180 reviews
Rating 2 - Terrible. 1 out of 180 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, locationcleanliness, friendly staff and comfortable bed.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Mercurio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really great property and clean, the staff was absolutely outstanding! The restaurant amazing! This is a great place to stay.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

YOSEBA

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT SERVICE AND REALLY FRIENDLY STAFF
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Ketankumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best. Nice garden. The staff is excellent.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book it! Location is perfect, rooms are spacious and property is beautiful. Staff was so great, not a single complaint.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Frank S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Was fantastic
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Jo Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, good location, very will kept and clean. Highly recommend. Restaurant very good. Hotel is first class.
Stayed 5 nights in Jul 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
..
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel in a transformed mexican colonial house. Very friendly, professional staffade me feel very welcomed. Breakfast menu options were delicious. Coffee was always perfect. Rooms are very charming and spacious. Can't wait to go back!
Stayed 5 nights in Oct 2022
Verified

10/10 Excellent

Wendi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Lum is simply amazing. We had Ariel help us out during our stay, from any hotel needs to walking us and guiding us to our vehicle. Having coffee outside your door every morning was the best! Definitely going back!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at Casa Lum. It is in an excellent location right on one of the main “andadores” in San Cristobal. The hotel was clean, quiet and the staff were really friendly. They have a small terrace where you can see the sunrise or sunset of the city. The food in the restaurant was good, also if you want more variety there are many restaurants right outside the hotel. Shops, coffee shops, ATM and more places just 5-10 minutes walk away. You can walk to the some of the main places to visit like the Centro Historico, Churches, Mercadito de Los Dulces, Mercadito de Artesanias and more! We are planning to come back again.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Safety box was inoperable
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Jose Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Mi bonito el hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresco y rico
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service
Impecable la habitación
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities
Excelente , nos encantó el hotel y el servicio
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito hotel, excelente ubicación. Todo el personal es extraordinario.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Ingrid Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in May 2025
Verified

10/10 Excellent

Ana Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Casa Lum es excelente opción
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Ana Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el hotel está increíble, la habitaciones bellas y limpias el hotel está a pie de restaurantes, cafés, iglesias. el restaurarte del hotel está delicioso, definitivamente me volvería a hospedar en casa Lum
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Algo de parte del personal de limpieza

Excelente, sin embargo, el servicio de limpieza en las mañanas empieza a barrer las escaleras y a golpear con la escoba de plástico los escalones y te levantas muy temprano pero fuera de eso fuera del ruido exterior de los cuartos excelente todo
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Magaly

Liked: Cleanliness, staff & service, property conditions & facilities
La gente es muy amable y servicial
Stayed 2 nights in Feb 2025