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Casa Lum

3.5 star property

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Photo gallery for Casa Lum

Garden Family Kuxel Room
Breakfast, lunch, dinner served; Mexican cuisine, garden views
Interior
Ipil Double Room
Premium bedding, in-room safe, soundproofing, iron/ironing board

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
Real de Guadalupe 30, Centro, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪3 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪122 min drive‬

Room options

View all photos for Tsijil Double Room

Tsijil Double Room

Tsijil Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Garden Queen Banomil Room

Garden Queen Banomil Room

Garden Queen Banomil Room

9.8 out of 10
Exceptional
(6 reviews)
  • 54 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Garden Family Kuxel Room

Garden Family Kuxel Room

Garden Family Kuxel Room

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Jr. Chulel Suite Room

Jr. Chulel Suite Room

Jr. Chulel Suite Room

10.0 out of 10
Exceptional
(3 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Lekil Luxury Suite Room

Lekil Luxury Suite Room

Lekil Luxury Suite Room

8.0 out of 10
Very good
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Kool Luxury Suite Room

Kool Luxury Suite Room

Kool Luxury Suite Room

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Vaichil Double Room

Vaichil Double Room

Vaichil Double Room

  • Garden view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Ipil Double Room

Ipil Double Room

Ipil Double Room

  • Garden view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Casa Lum

Family-friendly hotel with a full-service spa, 3-minute walk to San Cristóbal de las Casas Cathedral
This hotel features a full-service spa, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, spa services, and a meeting room.
Casa Lum offers 8 accommodations with laptop-compatible safes and bathrobes. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has couples treatment room(s). Services include massages.
Our customers tell us they can't get enough of the helpful staff at Casa Lum. During your stay, you're just a quick walk from Foro Cultural Kinoki. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Enjoy Mexican cuisine and garden views while dining at Casa Lum
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with massages at the spa
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 3-minute walk from San Cristóbal de las Casas Cathedral and 4 minutes by foot from Plaza 31 de Marzo
  • Airport and local-area shuttle service available for a fee
Casa Lum offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at the family-friendly Casa Lum. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star San Cristóbal de las Casas hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
Casa Lum - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 80 to 200 for adults and MXN 80 to 200 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Casa Lum

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1900
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Limited room service

More

  • Free local calls
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Lum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 80 to 200 for adults, and MXN 80 to 200 for children
  • Airport shuttle fee: MXN 1800 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Casa Lum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Lum Hotel San Cristobal de las Casas
Casa Lum Hotel
Casa Lum San Cristobal de las Casas
Casa Lum
Casa Lum San Cristobal De Las Casas, Mexico - Chiapas
Casa Lum Hotel
Casa Lum San Cristóbal de las Casas
Casa Lum Hotel San Cristóbal de las Casas

Casa Lum Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 153 out of 172 reviews
Rating 8 - Good. 16 out of 172 reviews
Rating 6 - Okay. 2 out of 172 reviews
Rating 4 - Poor. 0 out of 172 reviews
Rating 2 - Terrible. 1 out of 172 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, locationcleanliness, friendly staff and comfortable bed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Juan

Stayed 6 nights in Feb 2025

10/10 Excellent

Frank S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Was fantastic
Stayed 1 night in Jan 2025

10/10 Excellent

Dinorah, Ridgewood

Stayed 3 nights in Nov 2024

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at Casa Lum. It is in an excellent location right on one of the main “andadores” in San Cristobal. The hotel was clean, quiet and the staff were really friendly. They have a small terrace where you can see the sunrise or sunset of the city. The food in the restaurant was good, also if you want more variety there are many restaurants right outside the hotel. Shops, coffee shops, ATM and more places just 5-10 minutes walk away. You can walk to the some of the main places to visit like the Centro Historico, Churches, Mercadito de Los Dulces, Mercadito de Artesanias and more! We are planning to come back again.
Stayed 1 night in Dec 2024

10/10 Excellent

Wendi, Chula Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Lum is simply amazing. We had Ariel help us out during our stay, from any hotel needs to walking us and guiding us to our vehicle. Having coffee outside your door every morning was the best! Definitely going back!
Stayed 3 nights in Dec 2024

10/10 Excellent

Lupita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable el lugar, desayuno rico.
Stayed 1 night in Nov 2024

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose, san dimas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book it! Location is perfect, rooms are spacious and property is beautiful. Staff was so great, not a single complaint.
Stayed 3 nights in Mar 2024

10/10 Excellent

C k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Karen

Stayed 1 night in Feb 2024

8/10 Good

Ketankumar, Mechanicsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best. Nice garden. The staff is excellent.
Stayed 2 nights in Feb 2024

10/10 Excellent

YOSEBA

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT SERVICE AND REALLY FRIENDLY STAFF

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Safety box was inoperable
Stayed 1 night in Nov 2023

10/10 Excellent

Jo Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, good location, very will kept and clean. Highly recommend. Restaurant very good. Hotel is first class.
Stayed 5 nights in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel in a transformed mexican colonial house. Very friendly, professional staffade me feel very welcomed. Breakfast menu options were delicious. Coffee was always perfect. Rooms are very charming and spacious. Can't wait to go back!
Stayed 5 nights in Oct 2022

10/10 Excellent

Amina

Stayed 2 nights in Sep 2022

10/10 Excellent

Charles, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of everything, but still quiet.
Stayed 4 nights in May 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic hotel

Great hotel in the middle of everything . Service was great ! Food is great ! Romantic place to stay
Stayed 3 nights in Feb 2022

10/10 Excellent

Gardenia, venice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautifully styled, modern yet rustic
Stayed 3 nights in Jan 2022

10/10 Excellent

Brian

Stayed 2 nights in Jan 2022

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Nov 2021

8/10 Good

José Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff and great location. Loved the interior design of the hotel. I just felt like the beds could have been more comfortable. Also the rooms and beds were small and I could hear other guests next to us.
Stayed 1 night in Sep 2021

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent to every detail, service, cleanliness , food, the management with Mr. Ramon, just let me say it was perfect.
Stayed 7 nights in Sep 2021