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Grand Guadalupe by Inmense

3.0 star property

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Photo gallery for Grand Guadalupe by Inmense

Presidential Suite | Deep-soaking bathtub
Presidential Suite | Bathroom sink
Front of property
Exterior
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Parking available
  • Housekeeping

Explore the area

View in a map
Real de Guadalupe No. 172, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS, 29230
  • Place, Guadalupe Church
    ‪2 min walk‬
  • Place, Na Bolom Cultural Museum
    ‪8 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪15 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪158 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

  • 20 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

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Front of property
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4.7 out of 5, Exceptional, 254 reviews
The price is €34
includes taxes & fees
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About this property

Grand Guadalupe by Inmense

Self parking, spa services, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a library, tour/ticket assistance, and multilingual staff assistance are onsite. Change of towels is available on request.
Grand Guadalupe by Inmense offers 12 accommodations with safes. 32-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and change of towels can be requested.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Grand Guadalupe by Inmense, you're just a quick walk from Guadalupe Church. You'll find features like free WiFi in public areas, plus concierge services and a library.
  • Free WiFi
  • Self parking available for a fee
  • Services include a concierge and tour or ticket assistance
  • Steps from Guadalupe Church and 14 minutes by foot from San Cristóbal de las Casas Cathedral
As a guest of Grand Guadalupe by Inmense, you'll find spa services, a library, and multilingual staff. WiFi is free in public spaces. Grand Guadalupe by Inmense also features tour/ticket assistance and concierge services. Parking is available for a fee.

This 3-star San Cristóbal de las Casas hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 200 per day)
  • Limited on-site self parking

Things to do

  • Library

Conveniences

  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 200 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa de Guadalupe
Hotel Casa Guadalupe
Grand Guadalupe by Inmense Hotel
Grand Guadalupe by Inmense San Cristóbal de las Casas
Grand Guadalupe by Inmense Hotel San Cristóbal de las Casas

Grand Guadalupe by Inmense Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 35 out of 69 reviews
Rating 8 - Good. 15 out of 69 reviews
Rating 6 - Okay. 8 out of 69 reviews
Rating 4 - Poor. 3 out of 69 reviews
Rating 2 - Terrible. 8 out of 69 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

leonel Enrique López

Disliked: Cleanliness, amenities, property conditions & facilities
No respetan la reservación previa, no les importa que exijas el cambio. Pagué por una suite y me estaban dando un cuarto chico, nada qué ver con lo solicitado. Nunca dio la cara el gerente. La habitación de arriba, sin energía eléctrica, sin servicio a las habitaciones, sin restaurante y sin estacionamiento.
Stayed 1 night in Oct 2021
Verified

6/10 Okay

Sarai

Liked: Staff & service

Decepcionada

Para empezar no tenía servicios de spa, no había restaurante abierto del hotel, la calefacción se hecho a perder, no servía el telefono. El hotel muy bonito pero de nada sirve lo bonito si no tiene ciertos servicios.
Stayed 4 nights in Sep 2021
Verified

6/10 Okay

Susana

Liked: Staff & service
Disliked: Property conditions & facilities

Limpieza en baños

Fue bonita solo que la puerta del baño no cerraba, la habitación olía mucho a humedad y el baño, la pared de la regadera tiene hongos.
Stayed 1 night in Sep 2021
Verified

8/10 Good

Mariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice rooms were great and it was close to the Guadalupe basilica
Stayed 1 night in Sep 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Mini halte à San Cristobal

Petit halte dans cet hôtel. Très accueillant et propre. Le wifi ne fonctionnait pas dans nos chambres mais. Nous avions une sorte de petit salon juste devant nos chambre où nous avions le wifi. Pas de petit déjeuner à l’hôtel mais bcp de commerce à proximité le propose
Stayed 1 night in Aug 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No cuenta con estacionamiento, ni restaurant y lo peor pagas por tener una habitación y no te abren cuando quieres llegar a dormir yo y otros huéspedes nos quedamos afuera esperando, tuve que gestionar estancia en otro lugar, solo me sirvió para ir al baño antes de ir a cenar, q bien lo puedo hacer en una gasolinera en lugar de pagar por una habitación, fatal servicio! NO VAYAN!
Stayed 1 night in Jun 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue muy complicado realizar el check in
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

José Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un excelente hotel

Un hotel al que siempre regresamos, la atención del personal es excelente asi como las instalaciones y su ubicación, simplemente nos encanta
Stayed 1 night in Apr 2021
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

NADA AGRADABLE

El hotel esta bonito, limpio, la atención del personal buena, peroooooooo los cuartos tienen un olor a guardado, viejo muy desagradable, penetrante. El colchon, las sabanas y almohadas nada suaves, no descanse y pase una noche horriblemente desagradable
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Agapito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the feel of the place Location was ideal service is excellent especially the personnel name Oscar very attentive
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No tienen estacionamiento, si lo requieres tienes que pagar una cuota extraordinaria. Después de registrarme, proceso que duró como veinte minutos, salí del hotel y cuando regresé, aproximadamente a la 1 de la madrugada, tuve que esperar cuarenta minutos porque el timbre no servía, además de que tuve que marcar por teléfono a la recepción y tocar con fuerza la puerta. El cuarto de baño se moja todo porque la regadera no tiene puerta, la habitación huele a humedad, las sábanas también. No tienen más que dos empleados y creo que no se dan abasto. Al otro día me fueron a pedir la habitación y aunque solicite un late check out porque tengo expedia premium me lo negaron y me dijeron que debía salir a la 1 p.m. que si me pasaba aunque fuera un minuto me iban a cobrar medio día. Los muebles son viejos y como remanufacturados. Es un servicio de motel. Está lejos del centro.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super confortable, recomendado para una estancia relajada.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Increíble servicio del hotel

Lo que más me llamó la atención, fue el extraordinario servicio y actitud de cada una de las personas del hotel.
Stayed 3 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bonito las habitaciones muy amplias
Stayed 4 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente volvería sin duda! Recomendadisimo... ubicación, comodidad y excelentes alimentos
Stayed 2 nights in Aug 2019
Verified

6/10 Okay

Joshua

Liked: Cleanliness, staff & service

Mala relación calidad-precio.

La entrada del hotel es muy bonita, y de día es una zona agradable, sin embargo, de noche está muy alejada del centro y es oscura. El baño tenía un olor terrible y en general la habiación no era nada cómoda. Como punto a favor, tienen un pequeño bar a la entrada que es muy agradable, pero no compensa lo caro que es.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the stuff were excellent . Specially the kitchen staff and front desk were amazing z
Stayed 5 nights in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager at Grand Guadalupe transferred us to Las Escaleras, another hotel by Inmense. It was an amazing place...beautiful and right near the center of town.
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, clean and comfortable. The staff is amazing. Evelyn and Oscar make you feel at home. They are wonderfully hospitable with great personalities and smiles. The rooms have everything you need. Toiletries are of great quality. Beds are comfortable. The breakfast is delicious beyond words... just can’t say enough of Grand Guadalupe! If you’re staying in San Cristóbal this is most definitely the bestest.
Stayed 2 nights in May 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Estaba normal de calidad precio El personal nos atendio bien pero el hotel no es de calidad hotel boutique
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Gabby

Liked: Cleanliness, staff & service, property conditions & facilities
Reserve este hotel y nos quedamos en el hotel las escaleras de la misma cadena inmense, el servicio es muy bueno, y las habitaciónes comodas, ademas incluye desayuno completo, muy recomendable, la ubicación cerca del andador principal.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar encantador ¡¡¡¡

Es un lugar muy acogedor, las habitaciones muy agradables, además de un ambiente tranquilo para descansar.
Stayed 1 night in Jul 2018
Verified

2/10 Terrible

Lina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this hotel!

The employees of this hotel were very unhelpful. The manager never cared to address the problems with the room such as the lack of hot water, internet and tv service. Furthermore the hotel was very cold and there was not heater. Lastly, the room was extremely noise due to the fact that all the rooms face the street. I would not recommend this hotel!
Stayed 2 nights in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muy agradable

Al llegar no respetaron l pago ene efectivo, y ya nos queríamos ir, aparte teníamos reservación para 2 habitaciones con dos camas y nos dieron solo con una cama, La gerente lo resolvió y al final nos quedamos,y después todo resultó muy agradable.
Stayed 2 nights in Feb 2018
Verified

8/10 Good

juana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El hotel está muy bien ubicando cerca de los prin

EL hotel es de fácil acceso a muchos atractivos de la ciudad, las habitaciones son medianas pero Buen vestidas y limpias, el servicio es bueno, recomendado para una estadía placente
Stayed 8 nights in Jul 2017