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Hotel Casa de Familia de San Cristobal

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Casa de Familia de San Cristobal

Breakfast served
Terrace/patio
Front of property
Junior Suite
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Av. 5 de Mayo no. 12, esq. c/ Calle 1 de Marzo, San Cristóbal de las Casas, CHIS, 29200
  • Place, Mesoamerican Museum of Jade
    ‪3 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪5 min walk‬
  • Place, Plaza 31 de Marzo
    ‪5 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪148 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

9.8 out of 10
Exceptional
(7 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Casa de Familia de San Cristobal

Along with a restaurant, this smoke-free hotel has laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and a lobby fireplace are onsite.
Hotel Casa de Familia de San Cristobal offers 11 accommodations with minibars and safes. 32-inch flat-screen televisions come with premium digital channels. Bathrooms include showers and hair dryers.

This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Casa de Familia de San Cristobal. During your stay, you're just a quick walk from San Cristóbal de las Casas Cathedral. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Yuria Arte Culinario, a family restaurant that serves Mexican cuisine
  • English breakfast served daily for a fee
  • Amenities include laundry facilities, a terrace, and a lobby fireplace
  • Steps from Mesoamerican Museum of Jade and 5 minutes by foot from San Cristóbal de las Casas Cathedral
There's a restaurant on site. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Casa de Familia de San Cristobal. Limited free parking is available on a first-come, first-served basis.

This Colonial San Cristóbal de las Casas hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 8:00 AM to 11:00 AM.
Yuria Arte Culinario - This family restaurant specializes in Mexican cuisine and serves breakfast only.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 140 per person
  • A restaurant

Restaurants on site

  • Yuria Arte Culinario

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Built in 1825
  • Colonial architecture
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: MXN 500 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 140.00 per person
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • There is limited hot water on site.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Casa Familia San Cristóbal San Cristóbal de las Casas
Hotel Casa Familia San Cristóbal
Casa Familia San Cristóbal San Cristóbal de las Casas
Casa Familia San Cristóbal
Hotel Casa Familia San Cristóbal San Cristobal de las Casas
Hotel Casa Familia San Cristóbal
Hotel Hotel Casa de Familia San Cristóbal
Hotel Casa de Familia San Cristóbal San Cristobal de las Casas
Casa Familia San Cristóbal
Casa Familia San Cristóbal San Cristobal de las Casas
Casa Familia San Cristobal

Hotel Casa de Familia de San Cristobal Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 187 out of 222 reviews
Rating 8 - Good. 23 out of 222 reviews
Rating 6 - Okay. 7 out of 222 reviews
Rating 4 - Poor. 3 out of 222 reviews
Rating 2 - Terrible. 2 out of 222 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very helpful and friendly staff. It’s in downtown but still quiet. Makes it easy to walk almost anywhere (sights, restaurants, etc.).
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed here and had a great stay.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Tam

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean and has an old world charm to it. My room was beautiful, well equipped, and had a cute balcony. Staff was friendly, helpful and kind. It was low season when I visited San Cristobal so the hotel was quiet. The bed was super comfortable, and the water temperature (hot) and strong water pressure was greatly appreciated.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Rocio

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful boutique hotel located in the city center on San Cristobal. The hotel is clean, and the rooms are big and cozy. The beds are super comfortable and have very soft sheets. The staff is very friendly and polite. The breakfast service is good but a bit slow. Would definitely recommend this hotel!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff and hotel located in walking distance of restaurants and activities in the town
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel
Stayed 2 nights in May 2024
Verified

10/10 Excellent

elaine kang

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and staff was so kind attentive and helpful
Stayed 16 nights in Jul 2022
Verified

10/10 Excellent

Sandeep K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 stars, property, restaurant - well done, our pleasure to stay with you
Verified

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, very nice and excellent staff
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and always very nice to assist us with anything. The hotel is beautiful and the grounds are calming.
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even more beautiful than the online photos. We loved our stay here.
Stayed 5 nights in Nov 2023
Verified

10/10 Excellent

Irineo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vibe and architecture of the building.
Stayed 6 nights in Mar 2024
Verified

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best!

Beautiful place, excellent courtesy.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
It is beautiful and great service
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, was very spanish . very family Orientated, Beautiful Gardens, I would recommend trip to Canon del sumidero Chiapas . Beautiful views , Boat ride was a 2 hour trip, well worth the money.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved this property! Staff is nice and helpful hotel is clean and lovely. 10 out of 10 .
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Property was awesome. Potable water in the hotel. San Cris is a great destination.
Stayed 4 nights in May 2023
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really got lucky finding this property. This is one of the prettiest places we've stayed. Everyone was super nice and helpful. It had everything we needed and more. Highly recommend!
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Ivana Papandrea Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A

Very nice hotel in excellent location a couple of blocks from the city center. Staff was friendly, grounds were immaculate, and the room was beautiful. We felt so safe that we’d sleep with the sliding door completely open. Would definitely stay here again
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cozy
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in the center of San Cristobal (5 minutes from main walking streets and square). Colonial style house, with clean and recently renewed rooms. The staff was friendly and helpful. Definitely recommended.
Verified

10/10 Excellent

Robert Lockwood

Liked: Cleanliness, staff & service, property conditions & facilities
This was a charming hotel in the traditional style a few blocks from the main dining and shopping area. The staff was fantastic and the hotel was beautiful. They need to take a planer to some of the doors though because they were difficult to open and shut. The hotel West charming and I will return.
Stayed 4 nights in Jun 2023
Verified

4/10 Poor

Lionelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bellow average for the price.
Stayed 3 nights in Feb 2025