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Hotel Helvérica

3.5 star property

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Photo gallery for Hotel Helvérica

View from room
Restaurant
Reception
A bedroom with a large bed, a bedside table with a lantern, a chair, and a view of a tiled roof and mountains through a sliding door.
Deluxe Room, Balcony

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Room service
  • Housekeeping

Explore the area

View in a map
Francisco I. Madero. No. 14, Col. Centro, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Plaza 31 de Marzo
    ‪2 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪149 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Standard Room, 1 King Bed

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

  • City view
  • 25 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, Balcony

Deluxe Room, Balcony

Deluxe Room, Balcony

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Helvérica

Along with a restaurant, this smoke-free hotel has a rooftop terrace and free use of bicycles. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk, and express check-in are onsite.
Hotel Helvérica offers 16 accommodations with safes and hair dryers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.
During your stay at Hotel Helvérica, you're just a quick walk from San Cristóbal de las Casas Cathedral. Free WiFi in public areas, free self parking, and a restaurant are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes complimentary bicycles
  • Steps from Foro Cultural Kinoki and Church of San Nicolás
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. A rooftop terrace, a vending machine, and multilingual staff are also featured at Hotel Helvérica. Limited free parking is available on a first-come, first-served basis.

This Beaux Arts San Cristóbal de las Casas hotel is smoke free.

Hotel Helvérica has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Beaux Arts architecture
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 200 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Heating fee: MXN 200 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Air conditioning fee: MXN 200 per night
  • Heating fee: MXN 250 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Helvérica San Cristobal de las Casas
Hotel Helvérica
Helvérica San Cristobal de las Casas
Helvérica
Hotel Helverica San Cristobal De Las Casas, Mexico - Chiapas
Hotel Helvérica Hotel
Hotel Helvérica San Cristóbal de las Casas
Hotel Helvérica Hotel San Cristóbal de las Casas

Hotel Helvérica Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 158 reviews
Rating 8 - Good. 37 out of 158 reviews
Rating 6 - Okay. 21 out of 158 reviews
Rating 4 - Poor. 5 out of 158 reviews
Rating 2 - Terrible. 7 out of 158 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lizeth

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service
Overall, the hotel is very pretty and within walking distance of pretty much everything. We were right next to a departure point for the tours we took and the staff in the hotel were very nice. We were able to check in early and check out a little bit late without issues. The only things we didn't like were that the fridge in our room was not working and the WiFi in the hotel could be spotty at times. Also, there were a few days were we didn't have hot water. None the less, we had a very pleasant time.
Stayed 6 nights in Mar 2023
Verified

6/10 Okay

Tony

a media cuadra del centro
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy hermoso tienes sus detalles hermosos
Stayed 1 night in May 2025
Verified

6/10 Okay

Marco Aurelio

Liked: Cleanliness
Disliked: Amenities
Las camas y almohadas son muy incomodas, la habitacion que me toco es sofocante se siete uno encerrado , no hay botes de agua de cortecia, solo te dejan un papel higiénico , el restauranten tiene musica en vivo y se escucha hasta los cuartos aparte de que es un restaurante de pizzas que el humo que genera el cocimiento se extiende en todo el restaurante ...y para rematar solicite me extendieran un poco de tiempo mas para realizar mi check out y me lo negaron comentando que tenia reservas y el hotel estaba vacio, muy vacio toda la ciudad estaba con poco turismo por ser temporada baja creo que debieron ser accesesibles en ese aspecto....solo regresaría pq admiten mascotas.
Stayed 1 night in May 2025
Verified

10/10 Excellent

DAGOBERTO RODRIGUEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen acceso, acepta mascotas y amplio estacionamiento. Cerca de la zona principal
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Osmar

Liked: Cleanliness, staff & service, property conditions & facilities
Muchísima bulla en el hotel, se escucha todo
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Buena opción para visitar el centro de la.ciudad, muy cerca de todo el centro.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Caro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito, la cama estaba SUPER comoda, muy bien ubicado. todo super bien! en definitiva regresaremos :)
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Silvia

Las instalaciones bien en general. El baño no me gusto. La regadera muy pequeña y tarda mucho en llegar el agua caliente, por lo que se despeedicia mucha agua... Buena ubicacion...
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Un pequeño detalle que se resuelve fácil

me he hospedado mas de 5 veces en esta hotel, inclusive la misma habitación en 2 ocasiones y mi experiencia es muy agradable, excepto en esta ocasión, ya que tenia una falla eléctrica en la habitación por el interruptor de tarjetas (sugiero eliminarlas, no son muy fiables), pues, al usar la secadora o plancha se interrumpía el servicio eléctrico, también solicite agua para beber por la noche y me dijeron que no tenían en ese momento. Eso no frustro ni un poco mi viaje. Se que en mis futuras visitas no será así, la comodidad ahí es genial, la limpieza muy detallada y la habitación con un estilo muy lindo.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Juan manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien atendidos
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Ana Silveria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico, buena atención del personal. El estacionamiento está un poco retirado del hotel.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy comodo y super limpio
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, habitaciones amplias, cómodas y limpias :)
Stayed 1 night in Sep 2022
Verified

6/10 Okay

ana

Liked: Cleanliness
Disliked: Amenities
Personal poco amable, el último día no tuvieron agua caliente 2 de 5 habitaciones que reservamos, el hotel no nos avisó, se limitaron a decir que no había y ya, no tener agua caliente en un clima tan frío es imperdonable.
Stayed 3 nights in Mar 2022
Verified

4/10 Poor

Susan

Liked: Cleanliness
Disliked: Staff & service, amenities
Beth good location, staff no very friendly, no AC in the room, very small room and bathroom, no lobby area to seat. High price for what we got.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Marjorie

Liked: Cleanliness, property conditions & facilities, room comfort

Could have been a great stay...

We stayed at their supplement hotel with 3 very nice 2 storied lofts with kitchenettes. Unfortunately we were in the middle with a loft on either side of us. There was a bunch of young travelers with dogs, including a puppy, staying in the 2 suites. They partied all night loudly, playing music and singing until 9 am the following morning, which is when we left on a tour. It's too bad we didn't get to experience the wonderful comfy beds to the max. We couldn't sleep for the noise. Not that we would have complained, but there wasn't a phone in our room to call anyone to say anything to had we wanted to. It was really not a pleasant experience. Otherwise the hotel was very nice. It was very cold, being San Cristobal, so bring your jammies and no heaters to be found. Very close to the cento and many good restaurants in the area. Not sure if we'd return.
Stayed 3 nights in Jan 2022
Verified

4/10 Poor

Martin

Liked: Cleanliness, property conditions & facilities, room comfort

Cold hotel with no room heating in winter months.

First of all I am a professional photojournalist (National Geographic, Unesco) and have stayed in more than 3000 hotels in 160+ countries during the past 40 years. That said I want to make a strong criticism of the Hotel Helverica in San Cristobal. While the hotel is well located near the central square and many restaurants, and the staff was generally good, the lack of hearting in the winter months is a problem. If one is spending the entire day outside this will not be a problem but if one wishes to stay inside one’s room to work on writing such as I do, then the unpleasant cold temperature will be very bothersome. I asked for a heater but was rudely informed that I had not paid for one and would be charged extra. This seemed wrong to me, given that I was paying more than $75 per night for the room. I have stayed in many, many hundreds of hotel rooms where the heating was provided at no extra cost and feel that the Helverica is definitely overcharging for the service it gives. The additional cost for heating is NOT mentioned anywhere on Hotels.com and I think this is at the expense of the client. My advice: do not use this hotel or be ready to be uncomfortable cold.
Stayed 3 nights in Dec 2021
Verified

2/10 Terrible

Martín Alfonso

Disliked: Staff & service
Me están haciendo cargos adicionales a la reservacion
Stayed 1 night in Dec 2021
Verified

2/10 Terrible

Jonathan

Disliked: Staff & service, property conditions & facilities
nunca me proporcionaron agua caliente, y el agua estaba helada, pesima iluminacion en el pasillo general
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Cristobal de las casas

The location of the hotel is awesome. However, the room I stayed in, number 14, is behind a club that plays music until 5am. It was loud and I couldn’t sleep well because Of the noise. This complaint has been all over the Internet but I thought it was a manageable issue. But it was not. Don’t recommend rooms at the back of the hotel.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

GERARDO ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel y super ubicado en el centro

Excelente Hotel super bien ubicado, limpio y con diseño interesante. El servicio de desayuno en la terraza con su personal amable muy bueno, al igual q el restaurante asiarico en planta baja para la comida y cena.
Stayed 3 nights in Nov 2021