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Hotel Jardines del Carmen

3.0 star property

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Smart TV
Standard Apartment, Multiple Beds | Private kitchen
Standard Apartment, Multiple Beds | Private kitchen
Standard Apartment, Multiple Beds
Standard Apartment, 1 King Bed | Terrace/patio

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Av. Ignacio Allende No. 22, San Cristóbal de las Casas, CHIS, 29250
  • Place, Santo Domingo Handicraft Market
    ‪5 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪7 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪144 min drive‬

Room options

View all photos for Standard Apartment, Multiple Beds

Standard Apartment, Multiple Beds | Private kitchen

Standard Apartment, Multiple Beds

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Apartment, 1 King Bed

Standard Apartment, 1 King Bed

Standard Apartment, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Jardines del Carmen

This hotel features a rooftop terrace, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and a porter/bellhop are onsite. Change of towels is available on request.
Hotel Jardines del Carmen offers 25 accommodations, which are accessible via exterior corridors and feature complimentary toiletries. Rooms open to patios. Smart televisions come with cable channels.

Bathrooms include showers. This San Cristóbal de las Casas hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided daily.

During your stay at Hotel Jardines del Carmen, you're just a quick walk from San Cristóbal de las Casas Cathedral. Free WiFi in public areas, free self parking, and a rooftop terrace are available.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Within a 10-minute walk of San Cristóbal de las Casas Cathedral and Arches of Carmen
  • Pets welcome for a fee
Hotel Jardines del Carmen offers its guests a rooftop terrace, tour/ticket assistance, and a garden. WiFi is free in public spaces. Hotel Jardines del Carmen also features laundry facilities, room service (during limited hours), and a front-desk safe. Self parking is free.

Smoking is allowed in designated areas at this 3-star San Cristóbal de las Casas hotel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • In-room cot
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Jardines Carmen San Cristobal de las Casas
Hotel Jardines del Carmen San Cristobal de las Casas
Jardines del Carmen
Jardines del Carmen San Cristobal de las Casas
Hotel Jardines Carmen
Jardines Carmen San Cristobal de las Casas
Hotel Andador Jardines
Jardines Del Carmen
Hotel Jardines del Carmen Hotel
Hotel Jardines del Carmen San Cristóbal de las Casas
Hotel Jardines del Carmen Hotel San Cristóbal de las Casas

Hotel Jardines del Carmen Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 75 reviews
Rating 8 - Good. 28 out of 75 reviews
Rating 6 - Okay. 17 out of 75 reviews
Rating 4 - Poor. 9 out of 75 reviews
Rating 2 - Terrible. 3 out of 75 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

jonathan

Liked: Cleanliness, amenities, property conditions & facilities
This place was off the historic center, I enjoy the stay in the 2 bed apartment. To get to, it requires a narrow side walk walk. They offer a few parking spots but can be challenging to access if traffic is heavy. After 10pm, they lock the property and you have to hit a buzzer to get in. I was not informed about this so I thought I was locked out for the night until I saw a buzzer above head level. I had a good stay.
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Gonzalo

Liked: Staff & service
Disliked: Room comfort
Camas demasiado duras y maltratadas
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limpieza y presentacion

Muy tranquilo y limpio
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Arturo

Liked: Cleanliness, property conditions & facilities, room comfort
El cuarto muy cómodo pero al quedar cerca de la recepción se oía mucho el timbre en la madrugada y las voces. Además fueron dos veces a pedirnos que reacomodaramos el auto.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buenas atención, limpio y cómodo.!! Recomendable 👍
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvo bien se batalla mucho en el estacionamiento.
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Ercilda

Liked: Cleanliness
Bom!
Stayed 1 night in Aug 2021
Verified

8/10 Good

Mario

Liked: Staff & service, amenities, property conditions & facilities
Agradable el trato del personal, llegamos 3 horas antes del check in y nos dejaron entrar anticipadamente sin problema, la habitacion esta bien en general excepto por dos aspectos, solo habia un enchufe electrico, por lo cual solo podiamos cargar uno de los tres celulares y una laptop que llevabamos, y el segundo punto negativo seria que al retirar las sabanas de una de las camas, encontre una enorme y desagradable mancha en el colchon, de ahi en general todo correcto, volveriamos de corregirse este ultimo punto, ya que no es un hotel precisamente economico. 7.5/10 -Bueno-
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Me gusto el trato del personal de recepcion y lo que no me gusto es que no contaban con buena iluminacion por la noche en el comedor y parte de la entrada principal como tampoco el concepto del desayuno continental solamente ofrecen cafe con pan y manzanas, creo que le falta mucho para cumplir con un desayuno continental
Stayed 4 nights in Oct 2019
Verified

10/10 Excellent

KARINA CONCEPCIÓN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Estuvo cómodo, lo único fue que no me hicieron llegar mi factura solicitada. El hotel es igual al de la imagen. El personal amable y educado.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Gwennoline

Liked: Cleanliness, property conditions & facilities, room comfort
Bien situé, pas loin du terminal de bus et de la vieille ville. Super literie. Petit dej correct
Stayed 2 nights in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Las instalaciones del hotel son muy lindas y limpias, la atención en general también fue muy buena, el único inconveniente fue una noche que no hubo agua caliente para bañarme y un desayuno que no me dieron porque bajé a desayunar a las 10.30 y aunque el desayuno era hasta las 11.00 ya se había terminado.
Stayed 3 nights in Mar 2019
Verified

8/10 Good

Teko,taba

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está muy bien es grande y las habitaciones confortables. No leímos bien el tipo de desayuno ups.
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

Ross

Liked: Cleanliness
Disliked: Staff & service
Ofrece desayuno continental pero la señorita, comenta que por el momento no tiene servicio, solo fue café y pan el desayuno la habitación que nos tocó está cerca de la recepción y se escucha demasiado ruido y el estacionamiento es limitado, no hay personal
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BUENA OPCIÓN

personal atento y agradable, el hotel tiene mucho estilo, es muy cómodo y el precio es razonable, teniendo en cuenta su calidad y ubicación
Stayed 1 night in Sep 2018
Verified

10/10 Excellent

JOAQUIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación e instalaciones!!!!

El hotel se encuentra a unos pasos del centro histórico, por lo que su ubicación es inmejorable. El hotel en general tiene un agradable y bonito diseño, la zona es muy tranquila, lo recomiendo.
Stayed 1 night in Aug 2018
Verified

4/10 Poor

Luis

Liked: Cleanliness, staff & service, property conditions & facilities

Cozy n Cold

Cold weather and no hot water. By the time we had warm water it was checkout time. Continental breakfast consisted of small sweet bread, coffee,tea and ripe bananas, a few apples.
Stayed 1 night in Dec 2017
Verified

4/10 Poor

Elisabeth

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Nice staff, noisy place

Staff were very nice to me each time I pointed out there was no hot water in the shower, and I was the only guest that week. Amazingly, it took until my last morning for the hot water to work properly. They did issue me with a refund.
Stayed 5 nights in Nov 2017
Verified

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities

Jardines

No heat.
Stayed 2 nights in Nov 2017
Verified

10/10 Excellent

MATY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE

MUY BUENO Y CERCA DEL CENTRO CAMINDO LLEGAS A TODOS LADOS, RICOS RESTAURANTES.
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

no agradable

no esta muy agradable personal no muy atento las habitaciones no están muy cómodas pésima señal de celulares
Verified

4/10 Poor

José Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo servicio
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good price, excellent staff, great location.

Good price, excellent staff, great location. very good attention , the days we were there , were fine. Great attention of the team hotel .
Verified

4/10 Poor

FRANK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pesimo hotel,no lo recomiendo

Nos fue muy mal,comenzando por el precio que les pagamos anticipado,la tarifa del hotel es 50% menos de lo que ustedes nos cobraron,.anticipadamente,NOS DEVOLOVERAN EL DINERO DE$ MAS PAGADO?, para acabarnos, nos dieron las habitaciones al pie de la caldera de lavado de ropa, con un gran ruido,a las 8am y la apagaron a las 5 pm, los niños desesperados,no pudieron descansar.En la mañana no había agua caliente,.NO había desayuno no habia gerente, para reclamarle,en fin muy descuidado el hotel,
Verified

6/10 Okay

Tim

Disliked: Cleanliness, property conditions & facilities, room comfort

San Cristobal Chiapas!!

Vheap hotel locatef in the centre of San Cristobal with parking Great for sightseeing but was very old and basic We only returned to the hotel at 11pm in the night so was ok for us