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Hotel Na'Lum

2.5 star property

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Photo gallery for Hotel Na'Lum

Exterior
Front of property – evening/night
Iron/ironing board, free WiFi, bed sheets
Hallway
Superior Triple Room | Mountain view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Carretera Panamericana Km 181, Colonia Salsipuedes 10 A, San Cristóbal de las Casas, CHIS, 29296
  • Place, Palace of Justice of Los Altos
    ‪5 min drive‬
  • Place, Moxviquil
    ‪5 min drive‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪8 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪120 min drive‬

Room options

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed

Double Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Quadruple Room, 2 Double Beds

Quadruple Room, 2 Double Beds

Quadruple Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room (3 Double Beds)

Family Room (3 Double Beds)

Family Room (3 Double Beds)

  • Sleeps 6
  • 3 Double Beds

View all photos for Superior Triple Room

Iron/ironing board, free WiFi, bed sheets

Superior Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

  • Mountain view
  • Sleeps 6
  • 2 King Beds

View all photos for Double Room

Double Room

Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Na'Lum

Hotel with free parking, near Santo Domingo Handicraft Market
A coffee shop/cafe, concierge services, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite.
Hotel Na'Lum offers 12 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Hotel Na'Lum, you'll be within walking distance of Palace of Justice of Los Altos. Features include free WiFi in public areas and free self parking, plus a coffee shop/cafe.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Continental breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 3-minute drive from Santo Domingo Handicraft Market and a few minutes from Arches of Carmen
  • Airport and local-area shuttle service available for a fee
There's a coffee shop/cafe on site. WiFi is free in public spaces. An airport shuttle (available on request) and an area shuttle are available for a fee. A terrace, tour/ticket assistance, and concierge services are also featured at Hotel Na'Lum. Free self parking is available.

This San Cristóbal de las Casas hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 8:30 AM to 10:30 AM for a fee: MXN 90 for adults and MXN 60 for children
  • A coffee shop/cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Na'Lum

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 90 for adults and MXN 60 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Na'Lum San Cristobal de las Casas
Na'Lum San Cristobal de las Casas
Na'Lum Cristobal las Casas
Hotel Na'Lum Hotel
Hotel Na'Lum San Cristóbal de las Casas
Hotel Na'Lum Hotel San Cristóbal de las Casas

Hotel Na'Lum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 47 out of 65 reviews
Rating 8 - Good. 12 out of 65 reviews
Rating 6 - Okay. 4 out of 65 reviews
Rating 4 - Poor. 0 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

JENIFER

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel muy bonito en excelentes condiciones. Tiene un concepto rústico pero moderno. Está a las afueras de la ciudad, lo cual yo pienso que está bien porque no hay problemas por estacionamiento y espacio como lo es en el centro de san Cristóbal. Recepción 24 horas pero recomiendo que mantengan comunicación con el hotel para coordinar llegadas y salidas. La comunicación con el hotel es excelente, y respondieron todas nuestras dudas. El hotel cuenta con plancha para la ropa, lo cual es muy conveniente. Las reglas del hotel si son estrictas, por lo cual recomiendo que sigan las indicaciones proporcionadas. Nos la pasamos muy cómodo. Gracias!
Stayed 6 nights in Jun 2024

10/10 Excellent

JASMANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is very attentive, they care about making sure you are well and comfortable, the hotel is very clean, comfortable.
Stayed 1 night in Feb 2024

6/10 Okay

Maricela

Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was so unique, so quiet, it was a nice stay overall.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, beautifully decorated interior.
Stayed 1 night in Jun 2023

10/10 Excellent

Perlita

Stayed 2 nights in Mar 2023

8/10 Good

Ronald J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

We were comfortable there, and the staff were friendly. Breakfast was good. We had a car so it was no problem to get to the center of town in 10 minutes. The first room was a little claustrophobic like a cave. The sevond stay the room was a little larger and the bathroom was better. Overall it was a good stay and a good value
Stayed 1 night in May 2022

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Es un hotel decente muy limpio , buen precio excelente el servicio del staf muy serviciales , el desayuno muy bien buen sabor ... el unico inconveniente es que me toco la habitación del abajo y es demasiado humeda.
Stayed 6 nights in Apr 2022

10/10 Excellent

manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite nice and clean , people very polite.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2020

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Na’Lum was excellent! The hotel is very clean, well maintained and the staff was very attentive to our needs. The bedding was also very comfortable and plenty of hot water for our group of 5. The hotel is decorated nicely and is cozy.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is far away from downtown. There is no restaurant in the hotel, making it very inconvenient to eat, especially in the evening.
Stayed 1 night in Jul 2019

6/10 Okay

Damaris

Travelled with family
Disliked: Staff & service
Faltaban 2 horas para nuestra salida y la mujer de recepción nos estaba apresurando y presionando con que nuestra salida debía ser 12 en punto o nos cobrarían extras, eso lo hizo 2 veces más cuando aún faltaba más de 30 mns para salir. La verdad fue de mal gusto y fastidioso. Aparte ese día solo había en el menú opciones con huevo.
Stayed 1 night in Jul 2024

2/10 Terrible

Otilio

Stayed 2 nights in Dec 2023

10/10 Excellent

claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquilidad
Stayed 3 nights in Dec 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Agua fría para bañarte, tuvimos que solicitar dos días a recepción que prendieran el boiler y esperar a que se calentará el agua.
Stayed 3 nights in Aug 2023

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, property conditions & facilities
Sn
Stayed 2 nights in Aug 2023

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente, habitación, servicio y estancia.
Stayed 1 night in Aug 2023

10/10 Excellent

Genoveva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonita la experiencia pero hubo un pequeño incidente que me pareció excesivo ya que se mancharon las sábanas con maquillaje y me las cobraron como nuevas y considero que se debió de pagar la lavandería a excepción de eso todo estuvo bien
Stayed 3 nights in Aug 2023

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien lo que necesitaba

Stayed 1 night in Jul 2023

2/10 Terrible

Yessica Selene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio y precio accesible, solo son muy desconfiados y eso no te permite estar agusto , en 2 ocasiones me comentaron que faltaban toallas cuando no era asi
Stayed 4 nights in Jul 2023

8/10 Good

Yesica

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente
Stayed 1 night in Jul 2023

10/10 Excellent

Jose Fernando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar a las afueras de San Cristobal, es ideal si vas a viajar a las afueras de San Cristobal para evitar el tráfico del centro. Las instalaciones son bastante limpias y cómodas, el desayuno que puedes comprar ahí támbien es muy bueno. Altamente recomendable
Stayed 2 nights in Jul 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable

Muy agradable la estancia, solo falta un poco más de comunicación del personal que brinda el servicio hacia el cliente, mencionar los servicios que ofrece el hotel, ejemplo: desayunos, comidas, servicio de taxis, transporte, etc, me gustaría el hotel contará con un cartel de los puntos turísticos qué uno puede visitar en los alrededores, ya existe el Internet, pero considero que seria bueno, por lo demás la estancia es muy grata, volvería a hospedarme SI
Stayed 2 nights in Jun 2023