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Hotel Palacio de Moctezuma

3.5 star property

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Photo gallery for Hotel Palacio de Moctezuma

Garden
Fireplace
City view from property
Reception
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Benito Juárez 16, Corner with Francisco León Street, San Cristóbal de las Casas, CHIS, 29200
  • Place, Santo Domingo Handicraft Market
    ‪2 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪5 min walk‬
  • Place, Plaza 31 de Marzo
    ‪5 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪149 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A bed with a blue and yellow bedspread, a white fluffy object on the bed, a vase with yellow flowers, and a wooden headboard.

Standard Room, 1 Double Bed

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds

  • 22 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Property grounds
Hotel Hacienda Don Juan
San Cristóbal de las Casas
  • Parking included
  • Restaurant
  • Business services
  • Laundry room
4.4 out of 5, Excellent, 496 reviews
The price is €24
includes taxes & fees
1 Jul - 2 Jul
Hotel Hacienda Don Juan

About this property

Hotel Palacio de Moctezuma

This smoke-free hotel features a restaurant, a 24-hour front desk, and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, a lobby fireplace, a porter/bellhop, and a front-desk safe are onsite.
Hotel Palacio de Moctezuma offers 53 accommodations. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at Hotel Palacio de Moctezuma, you're just a quick walk from San Cristóbal de las Casas Cathedral. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Restaurante Noche Buena, a family restaurant that serves Mexican cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Just a 3-minute walk from Foro Cultural Kinoki and 6 minutes by foot from San Cristóbal de las Casas Cathedral
There's a restaurant on site. Public spaces have free WiFi. Hotel Palacio de Moctezuma also features tour/ticket assistance, a fireplace in the lobby, and a front-desk safe. Limited free parking is available on a first-come, first-served basis.

This 3.5-star San Cristóbal de las Casas hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Restaurante Noche Buena - This family restaurant specializes in Mexican cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 105 for adults and MXN 85 for children
  • A restaurant

Restaurants on site

  • Restaurante Noche Buena

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Sign language-capable staff
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 105 for adults and MXN 85 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Heating fee: MXN 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palacio De Moctezuma
Hotel palacio de Moctezuma Hotel
Hotel palacio de Moctezuma San Cristóbal de las Casas
Hotel palacio de Moctezuma Hotel San Cristóbal de las Casas

Hotel Palacio de Moctezuma Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 34 out of 52 reviews
Rating 8 - Good. 12 out of 52 reviews
Rating 6 - Okay. 4 out of 52 reviews
Rating 4 - Poor. 1 out of 52 reviews
Rating 2 - Terrible. 1 out of 52 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Raul

Liked: Cleanliness, property conditions & facilities
Clean room, excellent service and location close to downtown and bus station
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Itzel

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was decorated lovely, had a very cozy feeling the room were clean and spacious.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Terry

Liked: Cleanliness, property conditions & facilities
Everything was very clean, neat and tidy. The location is also very good and within walking distance of all the historical attractions and the popular food- shopping streets. Staff were very courteous and helpful.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location, professional staff, clean, safe.
Stayed 7 nights in Jul 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are cold, dress warm especially at night! It's a great sleep otherwise and very quiet considering its central location.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

May

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and peaceful. It was cold in the wintertime but I believe this was normal for buildings in San Cris. I loved this stay. Being able to park in the parking lot was convenient too.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

mehida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service
It is a quaint historical, three storey hacienda that could do with an upgrade. Very limited electrical outlets in the rooms and bedding is quite worn. Location is very good with walking distance to Zocalo, Cathedral,Templo de Santo Domingo and the three vehicle free walking streets of restaurants, shops, bars and bakeries. Be sure to save a lot of time to peruse the artisans markets (100's) around the Templo de Santo Domingo.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rubi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Just the mold in the bathroom bothering me.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service
Todo bien si compran paquetes lo único que no t hacen válido los desayunos en los niños, lo tienes que pagar aparte
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitacion era adecuada para la estancia, el lugar esta excelente y en buena ubicacion, el lobby tiene buenas ameninades, la limpieza fue buena.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Wilbert

Liked: Cleanliness
Fue el mejor servicio que recibimos durante nuestra estancia en el destino turísticoen cuanto al personal.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, amenities, property conditions & facilities
Seamos claros, es probable que haya mejores hoteles en la zona pero este en especial cumple muy bien su cometido ya que la ubicación es perfecta (puedes moverte caminando a cualquier lado) y un punto que quiero recalcar fue la atención que recibimos, ya que a pesar de tener un par de problemas en nuestra habitación, nos hicieron un cambio sin costo e inclusive a un cuarto más grande y con mejores servicios. Los costos son muy justos y en conclusión, me volvería a quedar aquí. Punto a mejorar sería el restaurante pero tampoco es algo crítico
Stayed 3 nights in Feb 2026
Verified

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Las habitaciones muy viejas mal estado no son como en las fotos, muy pequeñas. Muy buena ubicacion y estacionamiento
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Alexandra Guadalupe

Liked: Cleanliness, staff & service, amenities
El hotel muy bonito y bien ubicado , las habitaciones limpias , lo unico que no nos gusto es que daban a un pasillo miy transitado cerca del restaurate lo cual ocacionaba mucho ruido
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Maria Liliana Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Maria Joaquina

Liked: Cleanliness, staff & service, amenities
Todo impecable. Un trato amable y un lugar hermoso para quedarse.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Yunuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel cómodo, tiene lo necesario para descansar. Hay internet, TV en la habitación y está limpio. Único detalle; invitar a otros huéspedes y al personal de limpieza a disminuir el ruido que generan. Todo lo demás excelente.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel se encuentra en una muy buena ubicación. Tienes el centro, restaurantes y tiendas a unos minutos caminando. El staff se portó increíble, nos recomendó lugares para comer y visitar. La habitación muy agradable, limpia y bonita.
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Andrea

Disliked: Cleanliness, property conditions & facilities
El baño estaba roto y tardaba en llegar el agua caliente
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Nelson Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi experiencia en el Hotel Palacio de Moctezuma fue excepcional desde el momento en que llegué. El personal de recepción fue amable y eficiente, asegurándose de que mi registro fuera rápido y sin problemas. Las instalaciones del hotel estaban impecables y bien mantenidas, lo que contribuyó a una estancia cómoda y relajante. El servicio en todo el hotel fue ejemplar, con el personal siempre dispuesto a ayudar y asegurarse de que todas mis necesidades fueran atendidas. Desde el personal de limpieza hasta el equipo de conserjería, todos mostraron un alto nivel de profesionalismo y hospitalidad. El punto destacado de mi estancia fue la experiencia gastronómica en el restaurante del hotel. La comida era deliciosa y preparada con ingredientes frescos y de alta calidad. El personal del restaurante era atento y conocedor, recomendando platos excepcionales y asegurándose de que cada comida fuera una experiencia memorable. mi estancia en el Hotel Palacio de Moctezuma fue verdaderamente memorable gracias al excelente servicio y la deliciosa comida ofrecida en su restaurante. Sin duda, volveré en mi próximo viaje y lo recomendaré a familiares y amigos. 😊❤️
Stayed 1 night in Mar 2024