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Hotel Palacio de Moctezuma

3.5 star property

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Photo gallery for Hotel Palacio de Moctezuma

Lobby sitting area
City view from property
Garden
Fireplace
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Benito Juárez 16, Corner with Francisco León Street, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪5 min walk‬
  • Place, Plaza 31 de Marzo
    ‪5 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪149 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds

  • 22 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Palacio de Moctezuma

This smoke-free hotel features a restaurant, a 24-hour front desk, and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Additionally, a lobby fireplace, a porter/bellhop, and a front-desk safe are onsite.
Hotel Palacio de Moctezuma offers 53 accommodations. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at Hotel Palacio de Moctezuma, you're just a quick walk from Foro Cultural Kinoki. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Restaurante Noche Buena, a family restaurant that serves Mexican cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Services include tour or ticket assistance, a porter, and luggage storage
  • Just a 3-minute walk from Foro Cultural Kinoki and 4 minutes by foot from Santo Domingo Handicraft Market
There's a restaurant on site. Public spaces have free WiFi. Hotel Palacio de Moctezuma also features tour/ticket assistance, a fireplace in the lobby, and a front-desk safe. Limited free parking is available on a first-come, first-served basis.

This 3.5-star San Cristóbal de las Casas hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
Restaurante Noche Buena - This family restaurant specializes in Mexican cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 105 for adults and MXN 85 for children
  • A restaurant

Restaurants on site

  • Restaurante Noche Buena

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Sign language-capable staff
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 105 for adults and MXN 85 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Heating fee: MXN 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palacio De Moctezuma

Hotel palacio de Moctezuma Hotel

Hotel palacio de Moctezuma San Cristóbal de las Casas

Hotel palacio de Moctezuma Hotel San Cristóbal de las Casas

Hotel Palacio de Moctezuma Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 34 out of 50 reviews
Rating 8 - Good. 11 out of 50 reviews
Rating 6 - Okay. 3 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 1 out of 50 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Khalil

Stayed 2 nights in Jan 2026

10/10 Excellent

May

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and peaceful. It was cold in the wintertime but I believe this was normal for buildings in San Cris. I loved this stay. Being able to park in the parking lot was convenient too.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ruben

Stayed 7 nights in Dec 2025

10/10 Excellent

Homero

Stayed 3 nights in Dec 2025

10/10 Excellent

Itzel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was decorated lovely, had a very cozy feeling the room were clean and spacious.
Stayed 2 nights in Nov 2025

10/10 Excellent

Flavia

Stayed 4 nights in Nov 2025

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Just the mold in the bathroom bothering me.
Stayed 3 nights in Nov 2025

8/10 Good

Raul

Liked: Cleanliness, property conditions & facilities
Clean room, excellent service and location close to downtown and bus station
Stayed 2 nights in Nov 2025

6/10 Okay

Armando

Stayed 3 nights in Sep 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The employees are very helpful. They need to move the restaurant to the front of the property; it's very hidden.
Stayed 2 nights in Mar 2025

10/10 Excellent

mehida, creston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful
Stayed 2 nights in Jan 2025

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location, professional staff, clean, safe.
Stayed 7 nights in Jul 2024

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff.
Stayed 2 nights in Mar 2023

10/10 Excellent

Francisco Javier, Nezahualcoyotl

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Seamos claros, es probable que haya mejores hoteles en la zona pero este en especial cumple muy bien su cometido ya que la ubicación es perfecta (puedes moverte caminando a cualquier lado) y un punto que quiero recalcar fue la atención que recibimos, ya que a pesar de tener un par de problemas en nuestra habitación, nos hicieron un cambio sin costo e inclusive a un cuarto más grande y con mejores servicios. Los costos son muy justos y en conclusión, me volvería a quedar aquí. Punto a mejorar sería el restaurante pero tampoco es algo crítico
Stayed 3 nights in Feb 2026

10/10 Excellent

Daniela

Stayed 1 night in Jan 2026

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Las habitaciones muy viejas mal estado no son como en las fotos, muy pequeñas. Muy buena ubicacion y estacionamiento
Stayed 4 nights in Dec 2025

8/10 Good

Alexandra Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities
El hotel muy bonito y bien ubicado , las habitaciones limpias , lo unico que no nos gusto es que daban a un pasillo miy transitado cerca del restaurate lo cual ocacionaba mucho ruido
Stayed 1 night in Dec 2025

10/10 Excellent

Maria Liliana Martinez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 4 nights in Dec 2025

10/10 Excellent

Marco Antonio

Stayed 2 nights in Dec 2025

10/10 Excellent

Maria Joaquina

Liked: Cleanliness, staff & service, amenities
Todo impecable. Un trato amable y un lugar hermoso para quedarse.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mayra Raquel

Stayed 1 night in Aug 2025

10/10 Excellent

Yunuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel cómodo, tiene lo necesario para descansar. Hay internet, TV en la habitación y está limpio. Único detalle; invitar a otros huéspedes y al personal de limpieza a disminuir el ruido que generan. Todo lo demás excelente.
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria Dolores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel se encuentra en una muy buena ubicación. Tienes el centro, restaurantes y tiendas a unos minutos caminando. El staff se portó increíble, nos recomendó lugares para comer y visitar. La habitación muy agradable, limpia y bonita.
Stayed 2 nights in Mar 2025