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Hotel Pepen

2.0 star property

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Photo gallery for Hotel Pepen

A modern interior with a leather sofa, stone walls, and a view of an outdoor balcony.
A modern living room with a stone fireplace, leather sofa, and potted plants.
A bedroom with a wooden staircase, a bed with a patterned bedspread, and a wooden door.
A wooden staircase leading to a reception area with stone walls and a blue door.
A small courtyard with a stone wall, potted plants, and a central planter.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
17 Dr. Navarro Barrio del Cerrillo, San Cristóbal de las Casas, CHIS, 29220
  • Place, Ex-Convent of Santo Domingo
    ‪5 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Place, Na Bolom Cultural Museum
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪150 min drive‬

Room options

View all photos for Family Double Room

A spacious indoor area with tiled flooring, potted plants, and seating arrangements.

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

A room with a bed, a chair, a small table, and a window with a view of a balcony.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Pepen

This smoke-free hotel features concierge services, tour/ticket assistance, and free WiFi in public areas. Change of towels is available on request.
Hotel Pepen offers 14 accommodations with espresso makers and irons/ironing boards. This San Cristóbal de las Casas hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Bathrooms include showers. Hair dryers and change of towels can be requested. Housekeeping is provided daily.
During your stay at Hotel Pepen, you're just a quick walk from Galeria Studio Cerrillo. Free WiFi in public areas and concierge services are available.
  • Free WiFi (speed: 25+ Mbps)
  • Services include a concierge and tour or ticket assistance
  • Just a 4-minute walk from Galeria Studio Cerrillo and 5 minutes by foot from Centro Cultural de los Altos
Hotel Pepen offers its guests tour/ticket assistance and concierge services. Public spaces have free WiFi.

This San Cristóbal de las Casas hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Espresso maker

More

  • Electrical adapters
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 24

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Pepen Hotel
Hotel Pepen San Cristóbal de las Casas
Hotel Pepen Hotel San Cristóbal de las Casas

Hotel Pepen Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2 out of 5 reviews
Rating 8 - Good. 2 out of 5 reviews
Rating 6 - Okay. 1 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Cynda L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern Colonial Hotel

Tastefully decorated and designed with spacious rooms. Short walk to the main areas of the city in a quiet neighbourhood. The only unfortunate aspect was the poor sound proofing between the rooms. So this all depends on the other guests.
Stayed 2 nights in Mar 2023
Verified review

6/10 Okay

danna

Liked: Cleanliness
Disliked: Amenities
New, beautiful architecture in a good location, however the lighting is terrible and the internet inconsistent at best.
Verified review

10/10 Excellent

Lisset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son cómodas, cumple con el objetivo principal, son limpias, tienen lo necesario para descansar, está a buena distancia de las principales zonas turísticas, solo por mejorar, la luz para subir a segundo piso es deficiente, ya que se encuentra muy oscura
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Aneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel nuevo con buena decoración y limpieza. No tiene lugar para estacionarse y el agua caliente tarda un poquito en salir, sin embargo, todo o
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una adaptación preciosa y equilibrada, de una propiedad antigua, convirtiéndola en un hotel moderno, respetando el contexto histórico del bello San Cristobal.
Stayed 2 nights in Oct 2022