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Hotel Villa Mercedes San Cristobal

4.0 star property
VIP Access

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Photo gallery for Hotel Villa Mercedes San Cristobal

Lobby
Lobby sitting area
A courtyard with a fountain, potted plants, and a red building facade.
Exterior
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264
  • Place, Grutas de San Cristóbal
    ‪3 min walk‬
  • Place, Amber Museum of Chiapas
    ‪18 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪8 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪144 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room

Executive Room

Executive Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Room

A bedroom with a bed, a dresser, a television, and a chair.

Grand Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, Mobility Accessible

A hotel room with a large bed, a nightstand, a lamp, and a view of the outdoors through a glass door.

Standard Room, Mobility Accessible

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a brick ceiling, a large bed with white bedding, two bedside lamps, and a window with sheer curtains.

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Villa Mercedes San Cristobal

Along with 2 restaurants, this hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite.
Hotel Villa Mercedes San Cristobal offers 83 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Villa Mercedes San Cristobal, you're just a quick walk from Grutas de San Cristóbal. Enjoy features like free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi
  • Free self parking, extended parking, and RV/bus/truck parking
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 2-minute drive from Amber Museum of Chiapas and a few minutes from Santo Domingo Handicraft Market
  • Free local-area shuttle service
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and 3 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 4408 square feet (409 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at Hotel Villa Mercedes San Cristobal. A free area shuttle within 3 kilometers is available. Free self parking is available.

Smoking is allowed in designated areas at this 4-star San Cristóbal de las Casas hotel.

For a fee, guests can enjoy English breakfast daily from 7 AM to noon.
La Chimenea - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 3 kilometres
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to noon for a fee: MXN 220 for adults and MXN 150 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Chimenea

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,408 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Villa Mercedes San Cristobal

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 220 for adults and MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes
Villa Mercedes San Cristobal
Hotel Villa Mercedes San Cristobal Hotel
Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas

Hotel Villa Mercedes San Cristobal Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 288 reviews
Rating 8 - Good. 82 out of 288 reviews
Rating 6 - Okay. 23 out of 288 reviews
Rating 4 - Poor. 8 out of 288 reviews
Rating 2 - Terrible. 9 out of 288 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jose Antonio

Liked: Cleanliness, amenities, property conditions & facilities
All was perfect
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, quiet, comfortable. Nice restaurant and interesting fare. I’ve stayed here before and will stay here again!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Sep 2025
Verified

8/10 Good

Celso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023
Verified

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
OK for my needs when I’m there. Property is dated, but fits the overall atmosphere of San Cristobal.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great gracias
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023
Verified

8/10 Good

James

Liked: Cleanliness, staff & service
The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Cecilia Garcia

Liked: Cleanliness, property conditions & facilities
Line
Stayed 6 nights in Dec 2023
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a
Stayed 1 night in Feb 2024
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Marco A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Stayed 6 nights in Dec 2023
Verified

10/10 Excellent

EDITH ARACELI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
Stayed 12 nights in Sep 2023
Verified

6/10 Okay

Raudel

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Stayed 4 nights in Nov 2023
Verified

4/10 Poor

Miguel

Liked: Cleanliness, amenities
We arrived early, due to early flight arrival. We asked for an early registration and they did acommodate us around 12pm, instead of 3pm. They charge me $500 pesos, but the room was very old, looking not the quality I expected or shown by the pictures. Later on when we got our second room, that was beautiful and very clean and confy. I was under the inpresion that breakfast was included so we wen to the restaurant and left leaving only a tip after they asked for our room numbers. Then we left on a tour. An hour later I get a call from the receptionist stating that we didn't pay our restaurante bill. I told her that we were on tour and would return by 6pm and then I would immediately go pay. She responded very rudely that the bill needed to be paid by 3pm. I hung up. Then every day we would try to go into our rooms, the keys wouldn't work. The front desk receptionist said it was because our keys were exposed to our phone and that cause the info to be defeleted form the room key. I approached on the of the cleaning ladies and she told me that everyone was having that problem, that the hotel;s key system was not working properly. I din't link the fact that the receptionist tried to me me feel responsible for my room key not working. Other than that location, facilites, except for our first room were excellent.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Luis Glenn Oviedo

Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy limpio, las habitaciones cómodas, todo perfecto
Stayed 7 nights in Jan 2026
Verified

6/10 Okay

Farid

Liked: Cleanliness, amenities
Aucune âme cet hôtel , très loin du centre ville
Stayed 2 nights in Jan 2026
Verified

8/10 Good

sergio a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos dieron habitación con baño para discapacidad y al no requerirlo se vuelve incomodo El piso de duela no es silencioso
Stayed 1 night in Dec 2025
Verified

8/10 Good

EMILIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente hotel para ir de trabajo o con la familia, super honestos, por error dejamos una billetera con tarjetas y credenciales y al darnos cuenta en un par de horas, al regresar la tenían en resguardo y en espera de que fuéramos por ella.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Luis Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfaccion

muy bien!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nada
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

JOSE ENRIQUE LOPEZ DE LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel en general Vale la pena
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service
La ubicación de la propiedad era conveniente
Stayed 1 night in May 2025
Verified

8/10 Good

LORENZO RODRIGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio, proporciona un buena comodidad

El hotel esta muy bien, sus servicios son muy completos y la estancia en general es fabulosa! descanso y comodidad son caracteristicas que distinguen a la propiedad. El Check In es agil y con una atencion esmerada. Solamente sugeriria que procurasen una limpieza mas esperada, las cortinas tienen telarañas y suciedad.
Stayed 1 night in May 2025