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Nuestras Raices - Hotel Museo Restaurante

3.0 star property

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Photo gallery for Nuestras Raices - Hotel Museo Restaurante

Courtyard
Garden
Interior
Breakfast, lunch and dinner served
Comfort Quadruple Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Diego de Mazariegos 43, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29240
  • Place, Amber Museum of Chiapas
    ‪1 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪5 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪147 min drive‬

Room options

View all photos for Comfort Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Comfort Quadruple Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

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About this property

Nuestras Raices - Hotel Museo Restaurante

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and dry cleaning.
Nuestras Raices - Hotel Museo Restaurante offers 19 accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at Nuestras Raices - Hotel Museo Restaurante, you're just a quick walk from San Cristóbal de las Casas Cathedral. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from La Merced Church and Amber Museum of Chiapas
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 4 meeting rooms.

WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Nuestras Raices - Hotel Museo Restaurante. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star San Cristóbal de las Casas hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
Onsite venue - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 7:00 PM on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 110.20 to 150.80 for adults and MXN 110.20 to 150.80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nuestras Raices - Hotel Museo Restaurante

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 110.20 to 150.80 for adults, and MXN 110.20 to 150.80 for children
  • Airport shuttle fee: MXN 1102 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Nuestras Raices - Hotel Museo Restaurante offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Hotel Nuestras Raices-Hotel Museo Restaurante
Nuestras Raices - Hotel Museo Restaurante Hotel

Nuestras Raices - Hotel Museo Restaurante Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 54 reviews
Rating 8 - Good. 15 out of 54 reviews
Rating 6 - Okay. 7 out of 54 reviews
Rating 4 - Poor. 2 out of 54 reviews
Rating 2 - Terrible. 0 out of 54 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at the hotel and restaurant. All employees were friendly and helpful. Thank you!
Verified

10/10 Excellent

Adriana Rubi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 4 nights in May 2024
Verified

6/10 Okay

Erik

Liked: Cleanliness, property conditions & facilities
La Red Wi-Fi no llega a las camas principales, al entrar, la habitación prácticamente está incomunicado, deberían ofrecer una buena red Wi-Fi, ya que la red celular no es muy buena en la zona, cosa que se entiende. Se le comentó este problema al personal de Hotel y no ofreció solución a este planteamiento.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

JUAN RAMON

Liked: Cleanliness, staff & service, amenities
La habitación estaba muy limpia, olía muy bien. El personal es muy amable y atento. Las instalaciones son preciosas. Solo que las almohadas son muy gruesas y rígidas y el papel del sanitario es muy delgado y un poco incomodo de extraer del expendedor.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

irian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy buen servicio
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yara vidalma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia increíble muy amables y atentos don Juanito único
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mejora la higiene de las camas

La ubicación es excelente está cerca del centro y la plaza pero mi niña y yo amanecimos con varios piketes.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención, limpieza y precio.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Había arañas en mi habitación y en la de mis sobrinos una vitrina con animales disecados, muy desagradable y triste que exhiban esas cosas
Stayed 1 night in Jul 2024
Verified

8/10 Good

Luis Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
La verdad esta horrible no por el lugr si no por la poca politica de sus empleados, externare las razones: No nos dieron opcion sobre el horario de alojamiento, ni tampoco nos solicitaron un taxi. Y tambien no llegaba el internet a la habitacion, es todo gracias por nada
Stayed 1 night in May 2024
Verified

10/10 Excellent

Yamil Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención y un lugar cómodo y bonito
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Verified

4/10 Poor

Marielba

Liked: Staff & service
Disliked: Property conditions & facilities
No me respetaron mi reservación en el hotel y me mandaron a otro de la misma cadena, justificándome que llego un grupo. Pero si uno hace la reserva es precisamente de tener algo seguro.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Hever

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, muy limpio, muy buena atencion solo falta estacionamiento
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Itzel Amairani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atención y comida excelentes

Fui con mis papás para tomar vacaciones en Chiapas y la atención del hotel fue la mejor: son muy amables y educados. La comida es otro de los puntos destacables, es muy rica y barata. En general estuvo bien ya que además, la ubicación es céntrica y puedes ir caminando a lugares bonitos de San Cristóbal. Los únicos puntos negativos son el olor de las habitaciones ya que hay mucha humedad y le falta mantenimiento a la madera; y para mala suerte, nos tocó un grupo de adolescentes que estuvo hospedado y hacían mucho ruido por lo cual nos pareció un poco incómodo por la noche.
Stayed 3 nights in Oct 2021
Verified

8/10 Good

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We never got hot water in time
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Hektorin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción

Recomendación personal me gusto mucho
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo Agradable y muy atentos todos Gran decoración y personal
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena hubicacion
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Tomás

Liked: Cleanliness, property conditions & facilities, room comfort

Magnifico hotel pero desatento check in

Es un hotel muy bonito, un agradable y rico menú del restaurant, la atención de meseros muy buena. La ubicación es excelente. Lo que no me agradó fué la rigidez en el check in, ya que no nos permitieron estar después de las 12 del día, cuando en otros hoteles de igual o mayor categoría siempre nos dan una hora adicional para desocupar (porque aprovechamos ese tiempo para hacer compras adicionales), sobretodo cuando saben que somos buenos y apacibles clientes, que apoyamos la derrama económica de la ciudad. Sin embargo la recepcionista se mostró desatenta, inflexible e incomprensiva en ese sentido. Le faltó tacto y visión de negocios, porque no pienso regresar a ese hotel y yo visito esta ciudad por lo menos 3 veces al año. Gracias
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Cira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

La atención adecuada,camas cómodas, cuartos limpios,no hay ruido cerca,pueden ir caminando al centro,solo el estacionamiento no esta en el hotel,sino a dos hoteles más pero cerca y se ve seguro,tienen suficientes cobertores para el frío de San Cristóbal
Stayed 1 night in Nov 2017
Verified

4/10 Poor

nicola

Disliked: Property conditions & facilities, room comfort

I dont like it

Ok ST Cristobal has all old style accommodation, and this one is part of those ones. The room is dark, only 1 window, the feeling is that it's too old and smelly there. Personally i did not like this place, the restaurant is no good food. I really not suggest to stay here, very strange energy.Staff is friendly and nice.
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio y buena ubicación
Stayed 3 nights in Jul 2017
Verified

10/10 Excellent

José manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente experiencia

Excelente servicio de todo el personal , el hotel esta muy bonito y bien cuidado, esta a dos cuadras del centro
Stayed 1 night in Jun 2017