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Sereno Hotel

3.0 star property

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Photo gallery for Sereno Hotel

Outdoor dining
Interior
Interior detail
Premium bedding, individually decorated, individually furnished
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Room service

Explore the area

View in a map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200
  • Place, Mesoamerican Museum of Jade
    ‪2 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪3 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪146 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

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About this property

Sereno Hotel

This hotel features a full-service spa, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include spa services, tour/ticket assistance, and a garden.
Sereno Hotel offers 6 accommodations with hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch plasma televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
The onsite spa has couples treatment room(s). Services include massages.
During your stay at Sereno Hotel, you're just a quick walk from San Cristóbal de las Casas Cathedral. Enjoy features like free WiFi in public areas, plus a full-service spa and a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy garden views while dining at INDÓMITO
  • Treat yourself to massages at the spa
  • Services include tour or ticket assistance and luggage storage
  • Steps from San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Sereno Hotel offers its guests a full-service spa. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Sereno Hotel. A complete renovation of Sereno Hotel was completed in July 2024.

Smoking is allowed in designated areas at this 3-star San Cristóbal de las Casas hotel.

INDÓMITO - Overlooking the garden, this bar serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge on Tuesday, Wednesday, Thursday, Friday, and Saturday.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Airport shuttle on request

Food and drink

  • A bar/lounge
  • Hosted evening meal available on Tuesday for a fee of MXN 400
  • Snack bar/deli

Restaurants on site

  • INDÓMITO

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No lift
  • Smooth flooring in public areas

More

  • 1 floor
  • Colonial architecture
  • Designated smoking areas
  • Renovated entire property - July 2024

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 250.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 250.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 250.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 250.0 per day
  • Hosted evening meal: MXN 400

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Sereno Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 9:00 AM - 7:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sereno Art Hotel San Cristobal de las Casas
Sereno Art Hotel
Sereno Art San Cristobal de las Casas
Sereno Art
Sereno Art Hotel
Sereno Hotel Hotel
Sereno Hotel San Cristóbal de las Casas
Sereno Hotel Hotel San Cristóbal de las Casas

Sereno Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 73 out of 116 reviews
Rating 8 - Good. 26 out of 116 reviews
Rating 6 - Okay. 8 out of 116 reviews
Rating 4 - Poor. 4 out of 116 reviews
Rating 2 - Terrible. 5 out of 116 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful hotel!
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
The property was wonderful and the location was placed perfectly. Easy walking to food and shops.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and a very very unique hotel!
Stayed 7 nights in Jul 2022
Verified

10/10 Excellent

TORRES CABRERA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Bibiana

Disliked: Room comfort

Too noisy

This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023
Verified

4/10 Poor

bonifacio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023
Verified

6/10 Okay

Erick

Liked: Cleanliness
Disliked: Staff & service
Que haya personal de 24 hrs,porque en diferentes momentos busqué personal y no había nadie
Stayed 1 night in Nov 2025
Verified

8/10 Good

Norma

Liked: Cleanliness, amenities, property conditions & facilities
La habitación súper limpia y todo muy acogedor, les recomiendo el que si quieren dormir más tarde de la salida del Sol, elijan la habitación de sin ventana en el techo.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Dyrna

Liked: Cleanliness, staff & service, amenities
El hotel está muy bonito es pequeño pero cálido, el servicio del personal excelente. La ubicación es perfecta estás a una cuadra de la catedral y cerca de todas las áreas turísticas. Solo hace falta mantenimiento en la habitación que nos tocó , tuvimos problemas con el lavabo , había una filtración en la taza del WC. Y en el techo tiene un gran traga luz en el cual entraba la luz desde muy temprano en lo personal me gustan los cuartos obscuros para dormir
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Lupita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho su ubicación a pesar que era muy céntrico, el hotel es muy tranquilo realmente se siente en calma.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bijzonder mooie plek

Mooie grote ruime kamer met moderne uitstraling. Een erg mooie badruimte. Duurde wat lang eer het water warm werd.
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, amenities
Servicio excelente,solo el baño muy malo
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción en el centro de Sancris

El hotel es lindo. Los espacios son muy cálidos y la chica de recepción es totalmente gentil. Nuestra habitación estaba al final del hotel, lo cual fue extraordinario, pues nos tocó la única habitación que da hacia el patio trasero del establecimiento. Grandes ventanales y una hermosa vista del jardín. La habitación es cómoda, las camas y almohadas deliciosas. Agua caliente sin problema. Solo que el espacio del baño dentro de la habitación no está totalmente independiente, eso la hace un poco incómoda, si vienes con compañía. En la habitación tuvimos que matara 3 avispas, supongo que como no l techo es de madera y hay mucha vegetación, deben entrar por alguna parte y eso podría ser peligroso en algún momento. Fuera de esos dos detalles, el hotel bien vale la pena y es muy lindo y cómodo. Además de que la ubicación es fabulosa pues estás a solo 1 cuadra del parque central y todas las áreas turísticas de San Cristóbal. Ademas, cuentas con estacionamiento.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene personal , súper accesible , amable , con buena atención .
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Que dan un buen servicio
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se ve un excelente lugar
Stayed 1 night in May 2024
Verified

10/10 Excellent

Felipe de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y servicio por parte del personal El único pero que le pondría es que mi reserva dice que tendía una bebida de cortesía y no la tuve
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Nada espectacular, estaban en remodelación, polvoso.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Jorge Gerardo

Tiene agua caliente
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Ricardo Adalberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una excelente alternativa de hospedaje en el centro histórico
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones amplios y cómodas.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Súper

Excelente Hotel muy Buen servicio todo el personal muy amable
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Verónica Yadir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que no hay restaurante ahí, pero el de la misma cadena que está a lado es delicioso
Verified

10/10 Excellent

Ludwing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Te dan bebidas al llegar, son muy amables, el lugar muy bien ubicado y cuidado
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar
Stayed 2 nights in Aug 2022