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Hampton Inn & Suites San Mateo-San Francisco Airport

3.0 star property

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Photo gallery for Hampton Inn & Suites San Mateo-San Francisco Airport

Lobby
Reception
Lobby
Exterior
Hypo-allergenic bedding, individually decorated, individually furnished

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
2940 S. Norfolk Street, San Mateo, CA, 94403
  • San Mateo County Event Center
    ‪3 min drive‬
  • Hillsdale Shopping Center
    ‪3 min drive‬
  • San Francisco Bay
    ‪4 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mob/Hearing, RI Shower, High Floor)

Hypo-allergenic bedding, individually decorated, individually furnished

Room, 1 King Bed, Accessible (Mob/Hearing, RI Shower, High Floor)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Hypo-allergenic bedding, individually decorated, individually furnished

Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Hypo-allergenic bedding, individually decorated, individually furnished

Studio, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Studio Suite, 2 Queen Beds

  • 37 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, individually decorated, individually furnished

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Studio Suite, 1 King Bed

  • 31 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Hampton Inn & Suites San Mateo-San Francisco Airport

Hotel in San Mateo with free breakfast and a 24-hour front desk
Along with dry cleaning, this smoke-free hotel has a 24-hour front desk and free breakfast. Free WiFi in public areas and free self parking are also provided.
Hampton Inn & Suites San Mateo-San Francisco Airport offers 181 air-conditioned accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. 50-inch LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The free breakfast at Hampton Inn & Suites San Mateo-San Francisco Airport gets good marks from our customers. During your stay, you're just a quick walk from Los Prados Park. Free WiFi in public areas, free self parking, and dry cleaning service are available.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Services include dry cleaning/laundry and luggage storage
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Los Prados Park and Lakeshore Park Beach
  • Cats and dogs welcome for a fee
Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Hampton Inn & Suites San Mateo-San Francisco Airport also features dry cleaning/laundry services and an elevator. Self parking is free.

This 3-star San Mateo hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift (107 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Wet bar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 125.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

Property is also known as

Hampton Inn & Suites San Mateo-San Francisco Airport Hotel
Hampton Inn & Suites San Mateo-San Francisco Airport San Mateo

Hampton Inn & Suites San Mateo-San Francisco Airport Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 473 out of 598 reviews
Rating 8 - Good. 94 out of 598 reviews
Rating 6 - Okay. 14 out of 598 reviews
Rating 4 - Poor. 9 out of 598 reviews
Rating 2 - Terrible. 8 out of 598 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Limei

Stayed 2 nights in Jan 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sunny

Efficient and friendly staff; clean room and lobby

Check-in was fast and smooth. The front desk clerk, a young Asian lady with long hair, was efficient and very friendly, offering to let us choose a specific floor since there were many options available on Sunday evening. It’s always nice to be greeted by an efficient and friendly receptionist when checking in. The standard 2-Queen room was spacious enough for the three of us to store our luggage and necessities. The room was very clean. The housekeeping staff were also very friendly and helpful. The pillows were cloud-like and comfortable, and while the blankets were thin, they still kept us warm. The lobby was very spacious and clean, with modern decor. After checkout, I realized I had left my jacket in the closet, so I called the front desk. They kindly kept it in a bag for me until I picked up. Overall, the staff were excellent, and the cleanliness exceeded my expectations. I will definitely return when my daughter has a volleyball tournament at the San Mateo Event Center!
Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Mariela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious bedroom.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jay Jonghyun

Stayed 3 nights in Jan 2025

2/10 Terrible

Teena

Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria

Stayed 4 nights in Jan 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Sherilyn, Seaside

Travelled with family
Liked: Cleanliness, staff & service
We've stayed at this property before. We stayed in an accessible room and it was the same as the last time. It also had the same issue...the heater. It take at least 2 hours for the heat to go from 66 degrees to 72 degrees. And yes, I had someone come and take a look again. Also, I informed the front desk at check out and the lady in my had also mentioned she had the same issue for the heating. Something to think about Hampton Inn.
Stayed 1 night in Jan 2025

4/10 Poor

David

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

What no heat???

When we checked in the room had a BROKEN A/C & HEAT. we were given a PORTABLE HEATER TO PLUG IN....TOTALLY UNACCEPTABLE. after two hours of absolutely freezing and being told they could not get us another room... a room was found...we have stayed there many times and NEVER had problem like that before...thank you whoever you were that found room for us. we are both in mid 70's. and no heat was unacceptable!!
Stayed 1 night in Jan 2025

10/10 Excellent

Camila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Jasmine

Travelled with family
Liked: Cleanliness
The room was clean, spacious, and only an eight minute drive from the San Mateo Event Center. The issue I experienced was with the Wi-Fi and cellular connectivity reaching my room. I was not able to use any of my mobile devices while in my room and did not receive text messages, calls, or notifications while my hotel room. Staff advised they were not able to change my room due to the hotel capacity.
Stayed 1 night in Jan 2025

10/10 Excellent

Mary, Elk Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Jan 2025

2/10 Terrible

Nicholas, Manteca

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room is freezing because the air and heat are not working and wont be fixed until 2 days from now. They said there are no more rooms available and they are out of space heaters. All they are willing to offer is some extra blankets. This is absolutely ridiculous.
Stayed 1 night in Jan 2025

10/10 Excellent

Jorge

Stayed 1 night in Jan 2025

10/10 Excellent

Alison

Stayed 2 nights in Jan 2025

6/10 Okay

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Decent stay with broken heater

We were in town for a volleyball tournament and it was freezing in our room. The heater in our room was out and we checked another room on the same floor and it was also out as well. They had to move us to another floor at 1030 pm.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean! Everything is new and fresh. The shower was great and beds were comfy. Friendly employees.
Stayed 1 night in Jan 2025

10/10 Excellent

Hengye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely stay again

The hotel was clean and inviting. The lobby was decorated very nicely for the Christmas season. The breakfast was convenient when traveling with my children.
Stayed 1 night in Dec 2024

10/10 Excellent

Ernesto

Stayed 1 night in Dec 2024

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024