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Riviera hotel

Property class: 2

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Photo gallery for Riviera hotel

Two single beds with dark headboards and white bedding, a wooden floor, and a small towel on the bed.
A bathroom with a shower enclosure, a white wall, and a tiled floor.
A small bathroom with a toilet, sink, and window.
A hotel room with two beds, a wooden floor, a window with blinds, and a small table.
A bathroom with a shower enclosure, a white tiled floor, and a white wall with a shelf.

Reviews

5.2 out of 10

Popular amenities

  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
420 Jones St, San Francisco, CA, 94102
  • Place, Warfield Theatre
    ‪5 min walk‬
  • Place, Union Square
    ‪7 min walk‬
  • Place, SF Masonic Auditorium
    ‪8 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Double Room (Basic Double Shared Bath, 1 Queen)

A bed with a black frame, white bedding, and two folded towels on the footboard.

Double Room (Basic Double Shared Bath, 1 Queen)

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Room (Quad Room Shared Bath, 2 Queens)

A bedroom with a wooden floor, a white door, a small window, and a white sink.

Quadruple Room (Quad Room Shared Bath, 2 Queens)

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room, Private Bathroom

A bathroom with a shower enclosure, a white wall, and a tiled floor.

Double Room, Private Bathroom

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

A corner room with a flat-screen TV mounted on the wall, a microwave on a small table, and a power outlet on the wall.

Single Room

  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

Basic Shared Dormitory

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

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About this property

Riviera hotel

A 24-hour front desk and free WiFi in public areas are available at this hotel. Bathrooms are shared and change of towels is available on request.
Riviera hotel offers 34 accommodations with minibars and bathrobes. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and first-run movies.

Guests have access to shared bathrooms. Bathrooms include bathtubs or showers. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Riviera hotel , you're just a quick walk from Union Square. Features include free WiFi in public areas.
  • Free WiFi in some public areas
  • Services include luggage storage
  • Within a 15-minute walk of Union Square and Bill Graham Civic Auditorium
  • Pets welcome for a fee
WiFi is free in public spaces.

Smoking is allowed in designated areas at this San Francisco hotel.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Shampoo
  • Shared bathroom (in-room sink)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with premium satellite channels
  • Streaming services

Food and drink

  • Microwave
  • Minibar

More

  • Desk
  • Desk chair
  • Heating

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet (varies based on length of stay), plus a deposit of USD 50 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Riviera hotel Reviews

Reviews

5.2
Rating 10 - Excellent. 36 out of 124 reviews
Rating 8 - Good. 6 out of 124 reviews
Rating 6 - Okay. 8 out of 124 reviews
Rating 4 - Poor. 10 out of 124 reviews
Rating 2 - Terrible. 64 out of 124 reviews

4.4/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

3.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown very helpful staff. Near very good Yucatan restaurants also.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The showers were hot and the staff were very nice.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Not sure what kind of place this is or how it is in any type of business.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Staff brought in new TV and frig and helped with my luggage
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place, great value
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Paula

skip
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Joseph

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean. Stayed only one day but for a night stay was ok.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, amenities
Don’t go here
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Completely misrepresented by pictures. Filthy, Unsafe, no toilet/shower in room. The property should be condemned.
Stayed 7 nights in Mar 2026
Verified review

2/10 Terrible

Robert

Disliked: Property conditions & facilities
Room smelled of smoke. Water flow in sink was a trickel. Outside noise was loud.
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Melika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very dirty, Unsafe, smell bad, old, the staff were rude.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, safe walking neighborhood in The Marina. Convenient to jogging, restaurants, Pilates. Spin, short rides by uber to downtown and public transportation. Clean!! Comfortable, safe in room, closet, towels, soaps, etc what you expect at a hotel, no frills, great price. Will stay here again
Stayed 4 nights in Jan 2026
Verified review

4/10 Poor

Zaher

Disliked: Cleanliness, amenities, property conditions & facilities
Lots of homeless people ,not safe
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Lauren

Disliked: Cleanliness, property conditions & facilities
Staff were helpful but the room is not air conditioned and you share a bathroom w the other guest. No elevator but the staff had one that was super old and they did help me bring it up to our room. The environment was not the best outside the room. But sf is not the best area. Hotels were booked out for a cyber security conference otherwise I wouldn’t have stayed here.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Tanner

Liked: Staff & service
Nice staff, good service, area is a little sketchy, but it doesn’t seem that anybody will mess with you
Stayed 3 nights in Sep 2025
Verified review

4/10 Poor

JESS

Disliked: Staff & service, amenities
It’s in the tenderloin of sf so prepare for that. The rooms are cold and make sure to ask for a towel. For the cost maybe worth it but wow that neighborhood is beyond noisy.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities
Room was simple but clean. Very friendly and helpful staff. Fridge and microwave provided. Good value for proximity to Union Square. Be aware the street is sketchy at times, but security is good and only 2 blocks to restaurants and shopping.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place Great Price

The room was clean. The shower was hot. The staff were really friendly and accomodating. I will definitely be back
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Paula

The Indian gentlemen who run this hotel go above and beyond to help out I am a disabled senior and couldnt have been treater better. My nahhage was carried up the elevator to my room The linens were fresh and the tile bathrooms My baggage was cheerfully carried to my room since I am a disabled senior. As for the comments about the noise and homeless on the street? get earplugs- this is the Tenderloin and enjoy the ambience since you are saving a lot of money. Highly recommended for adventurous travelers who appreciate historical buildings
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
It’s the combination of all of it. They were very professional and made my stay there as relaxing as possible!! I recommend it !! Thank you !!
Stayed 3 nights in Nov 2025
Verified review

2/10 Terrible

Nicholas

Disliked: Cleanliness, amenities, property conditions & facilities
The area was dreadful and smelled awful. Room was “clean” but bathroom floors needed to be cleaned and there was visible rotting. There was literally noise 24/7. From the I houses arguing on the street, yelling to music blasting all night. 0/10
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Luis Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, thank you
Stayed 1 night in Sep 2025
Verified review

2/10 Terrible

mohtisham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please dont book this hotel, it was a traumatizing experience - i booked it for 3 nights and literally left at midnight on thr 1st night. I just couldnt take it anymore, The sink had so many cockroaches around, the room felt like it had not been cleaned for a week, stains on the wall and door and bed, no towel, no sanitary in the room or the bathroom. Ah shared bathroom was so stinky, stains and i never used it once but rather went to a gym for a guest pass and used theirs. DONT BOOK IT, Youll regret it - I wasted money and regretting it.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Pat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here unless you have no other choice. One of the worst experiences from all the hotel stays in 2025. Probably better camping outside or in your car then staying here.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on the edge of the Pacific Heights neighborhood, so the prices are budget friendly. Glide Church several corner markets, cafes, mail and laundry service shops are nearby. Recommended for the adventerous traveler who doesnt mind experiencing local color and seeing the real San Francisco. The public transportation is excellent, the BART underground train, MUNI buses & streetcars and the iconic cable cars will get you around the city easily. Parking is expensive and with one way streets and Market St cutting thru at an angle, driving downtown can be frustrating. Highly recommended are the great variety of restaurants, close by are Indian, Turkish, Mexican, Salvadorian, Yucatan, Chinese,Japanese, Mongolian , Thai and Nepalese cafes! It has been said that you could eat out everyday of the year in SF and never run out of new places to dine!! If you want to practice your Hindi ,talk to the staff and the Uber and Door Dash drivers who also stay there.
Stayed 3 nights in Apr 2026