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Superhero Hotel

Property class: 2

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Photo gallery for Superhero Hotel

A modern lobby with a purple sofa, an orange chair, a green armchair, and a large potted plant.
A view through a window with a brick wall on the left, a yellow wall on the right, and a cityscape in the background.
A hotel room with a bed, a window with curtains, a lamp, and a view of greenery outside.
A multi-story building with fire escapes, parked cars, and a street view.
A modern living room with a purple sofa, a round gold coffee table, and a teal armchair.

Reviews

6.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View in a map
825 Sutter St, San Francisco, CA, 94109
  • Place, SF Masonic Auditorium
    ‪3 min walk‬
  • Place, Union Square
    ‪6 min walk‬
  • Place, Grace Cathedral
    ‪6 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

A hotel room with a bed, a window with curtains, a lamp, and a view of greenery outside.

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

  • 10 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Basic Double Room Single Use, 2 Double Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp, and a wooden headboard.

Basic Double Room Single Use, 2 Double Beds, Non Smoking

  • 10 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Non Smoking, Private Bathroom

A hotel room with a bed, a window with curtains, a lamp, and a view of greenery outside.

Superior Room, 1 King Bed, Non Smoking, Private Bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Single Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a lamp, and a stack of towels.

Luxury Single Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Superhero Hotel

This smoke-free hotel features free WiFi in public areas.
Superhero Hotel offers 110 accommodations with hair dryers. These individually furnished accommodations include desks. Select Comfort beds feature down comforters and premium bedding. This San Francisco hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include shower/tub combinations. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
During your stay at Superhero Hotel, you're just a quick walk from Union Square. You'll find features like free WiFi in public areas.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Amenities include an elevator and a water dispenser
  • 7 minutes by foot from Union Square and a 2-minute drive from Lombard Street
As a guest of Superhero Hotel, you'll find an elevator and a water dispenser. WiFi is free in public spaces.

This San Francisco hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Billiards/pool table

Conveniences

  • Virtual front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (81 centimetre wide door)
  • Stair-free path to entrance
  • Vibrating pillow alarm

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 125 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information. The host will greet guests on arrival. A virtual front desk provides assistance to guests. An adult age 18 or older must assume all liability for the booking.
Property Registration Number 1176920
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Superhero Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 49 out of 132 reviews
Rating 8 - Good. 20 out of 132 reviews
Rating 6 - Okay. 14 out of 132 reviews
Rating 4 - Poor. 11 out of 132 reviews
Rating 2 - Terrible. 38 out of 132 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Maricella

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean room, good staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a mix up with our reservation and the staff went above and beyond to resolve it for us! So thankful! The hotel is in a great location surrounded by amazing food and views!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was awesome. Great place to stay if you're on a budget and don't need anything fancy.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sheeka

Courteous staff and great location
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very inviting and the staff was very helpful throughout the entire process.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

max

Liked: Cleanliness, amenities, property conditions & facilities
New hotel, nice people, good location.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic spacious room in a good location in SF. Staff was friendly and helpful and stored our luggage for the day.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Gelacio

Liked: Cleanliness, amenities, property conditions & facilities
Loved the blankets and bed
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Rufus

Liked: Cleanliness, property conditions & facilities
Clean, nice room and spacious, very secure, not far from Chinatown and other fun things to do.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Very friendly staff, clean rooms, bed was a little lopsided and the hallways/stairs have seen better day. Heads-up the elevator is very slow
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Joseph

Liked: Amenities, property conditions & facilities
Staff were helpful.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Jenny

Liked: Staff & service
Disliked: Amenities
Staff was nice and helpful. Be aware you will need to download an app to use as your room key. You also need your we code to unlock the front door. Our app was t working so we had to request a physical key card. Rooms and bathrooms are not updated but are fine
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Camryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was super nice, and welcoming! Bed was very comfortable, and the bathroom great! Very cute and interesting older building. Great location! Overall we had a wonderful stay!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Rolland

Liked: Cleanliness, amenities, property conditions & facilities
they where Great
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Andre

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms place a bit old but everything good in general
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Dina

Liked: Cleanliness, staff & service
The hotel is convenient, clean, and in a great location. The staff is amazing. Overall I enjoyed my stay and plan to come back.
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Laurent

Disliked: Cleanliness, amenities, property conditions & facilities
Good location, the room was not clean upon arrival, however the staff was courteous, I would probably not stay here again as the facilities are quite dated.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Good price, zero issues, staff always try their best to get sure the customer gets comfortable
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful upon arrival and were friendly throughout the stay. Having the key on my phone was a lot less stressful and easier than having to always remember to bring a room key with you (although I wish the lobby door and room door worked from the same app). The room was excpetionally clean and was cleaned pretty regularly throughout the stay. Only thing to be mindful of is the fact that the building is pretty old so things like shower pressure and sound proofing arent the best.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Dorothy Heath

great clean room, easy to access and
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Larita

Liked: Cleanliness, staff & service
Clean room and spacious
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
It's an old hotel that has been recently renovated and reopened. It's clean, nothing fancy. Great location (not sketchy). Staff was very nice and helpful. I'd be very happy to stay there again.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service
Ultra clean rooms
Stayed 1 night in Feb 2026