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The West House Boutique Hotel

3.0 star property
VIP Access

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Photo gallery for The West House Boutique Hotel

Deluxe Suite, 1 King Bed
Terrace/patio
Deluxe Suite, 1 King Bed
Studio, 1 King Bed with Sofa bed, Kitchenette
Terrace/patio

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Bar
  • Housekeeping

Explore the area

View in a map
38 West St, San Ignacio, Cayo District
  • Place, San Ignacio Market
    ‪3 min walk‬
  • Place, San Ignacio & Santa Elena House of Culture
    ‪5 min walk‬
  • Place, Green Iguana Conservation Project
    ‪10 min walk‬
  • Airport, San Ignacio (CYD-Town Airstrip)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

Deluxe Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed, Kitchenette

Studio, 1 King Bed with Sofa bed, Kitchenette

Studio, 1 King Bed with Sofa bed, Kitchenette

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

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About this property

The West House Boutique Hotel

Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and free self parking. WiFi in public areas is free. Other amenities include multilingual staff assistance. Change of towels is available on request.
The West House Boutique Hotel offers 9 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. 55-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This San Ignacio hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at The West House Boutique Hotel, you're just a quick walk from San Ignacio Market. You'll find features like free WiFi in public areas and free self parking, plus a bar.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Amenities include a multilingual staff and a terrace
  • Just a 5-minute walk from San Ignacio Market and a 3-minute drive from Cahal Pech Mayan Ruins
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and local meal delivery service are also featured at The West House Boutique Hotel. Self parking is free.

This 3-star San Ignacio hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Individual decor
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's WhatsApp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 60 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's WhatsApp mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The West House Hotel Ignacio
The West House Boutique Hotel Hotel
The West House Boutique Hotel San Ignacio
The West House Boutique Hotel Hotel San Ignacio

The West House Boutique Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 72 out of 84 reviews
Rating 8 - Good. 8 out of 84 reviews
Rating 6 - Okay. 4 out of 84 reviews
Rating 4 - Poor. 0 out of 84 reviews
Rating 2 - Terrible. 0 out of 84 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and it’s walking distance to restaurants and markets.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Dilesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern hotel. I enjoyed my stay and the staff was incredible. Overall very impressed with the hotel, service, location, and room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
Great, clean, updated hotel .
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Clean room, furnished terrace, helpful staff, great location.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good location.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Trude

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean, friendly and helpful staff, association with knowledgable local guides, and proximity to restaurants and bars.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Duane

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel staff great
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Marsha

Liked: Cleanliness, property conditions & facilities
Small boutique hotel in a great location, walkable to the main town area with the market and other shops/restaurants. Very kind staff and nice rooms. Hopefully they will expand in the future and offer food options.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, amazing room, and wonderful staff!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and room was exactly as pictured in photos online. Very clean and modern room. Staff were kind and efficient. We'd definitely stay there again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities
The staff was very nice. Rooms were clean and comfortable. Balcony was nice to have. Excellent location in town. Would stay again
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly intimate property ( 9 rooms) with a wonderful team! Highly recommend
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Spacious, well appointed and comfortable room. Great shower. Hotel staff is very helpful and friendly. The location of the hotel is perfect. Within walking distance of most restaurants
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Alaina

Liked: Cleanliness, amenities, property conditions & facilities
Safe, clean and very friendly staff. A great downtown spot with walking distance to restaurants. The only downside is no pool but there are plenty of hotels nearby that will do day passes for the pool.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Carroll at the front desk and bar was wonderful. Nice room and hotel. Good location.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern appointed room. The hotel is located in downtown San Ignacio, in walking distance to the market and many great restaurants. The staff were extremely friendly and welcoming as well.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
Very modern clean rooms
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Marybeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
this was a wonderful place to stay.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

monica

Liked: Cleanliness, amenities, property conditions & facilities
Great property. Clean, safe, great front desk staff
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Kimberlee

Liked: Cleanliness, amenities, property conditions & facilities
VERY PROFESSIONAL AND ACCOMMODATING. THE ROOM WAS CLEAN. I HIGHLY RECOMMEND THIS HIDDEN GEM. THE LOCATION IS GREAT BECAUSE WE COULD EASILY WALK TO THE LOCAL ATTRACTIONS AND RESTAURANTS.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great surprise of a little place in the heart of San Ignacio the rooms are large, very clean and the staff is very helpful. Only wish the coffee shop opened before 8:00. A.m.! Highly recommend!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful little boutique hotel. The rooms are beautiful and it is extremely clean. It’s very close to good restaurants and very quiet. The staff is excellent and answered all of our questions thoroughly and treated us with kindness. If I go back, it’s definitely where I’ll stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay at in the central area of San Ignacio. It was clean with AC, cold filtered water, and staff was great. Walking distance to restaurants and downtown area. Parking was easy.
Stayed 4 nights in Nov 2025