Hotel Exelsior

3.0 star property

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Photo gallery for Hotel Exelsior

Breakfast and lunch served
Standard Triple Room
Standard Triple Room | Bathroom
Reception
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Room service

Explore the area

View in a map
Av. 3, 9 - 65, San José de Cúcuta, Norte de Santander, 540006
  • Place, San Jose Cathedral
    ‪3 min walk‬
  • Place, Colon Park
    ‪5 min walk‬
  • Place, Ventura Plaza Commercial Center
    ‪8 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪11 min drive‬

Room options

Standard Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Large Single Beds
  • Free Wi-Fi

Standard Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

Superior Room

  • Sleeps 5
  • 3 Single Beds OR 1 Double Bed
  • Free Wi-Fi

Junior Room

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

Quadruple Room Standard with Street View

  • 17 sq m
  • Sleeps 4
  • Free Wi-Fi

Quadruple Suite Superior with Street View

  • 20 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite with Street View

  • 20 sq m
  • Sleeps 5
  • Free Wi-Fi

Similar properties

About this property

Hotel Exelsior

Along with a restaurant, this smoke-free hotel has laundry facilities and a 24-hour front desk. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a front-desk safe.
Hotel Exelsior offers 25 accommodations with complimentary toiletries. 30-inch LCD televisions come with cable channels. Bathrooms include showers.

This San José de Cúcuta hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

During your stay at Hotel Exelsior, you're just a quick walk from San Jose Cathedral. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at Ramsis
  • Amenities include a front-desk safe and laundry facilities
  • Just a 4-minute walk from San Jose Cathedral and 4 minutes by foot from Colon Park
  • Pets welcome for free
There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. Hotel Exelsior also features laundry facilities, room service (during limited hours), and a front-desk safe.

This 3-star San José de Cúcuta hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.
Ramsis - This restaurant specializes in international cuisine and serves breakfast and lunch.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Ramsis

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 33 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • There is no hot water on site.
  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Exelsior Cucuta
Hotel Exelsior San José de Cúcuta
Exelsior San José de Cúcuta
Hotel Hotel Exelsior San José de Cúcuta
San José de Cúcuta Hotel Exelsior Hotel
Hotel Hotel Exelsior
Exelsior
Exelsior San Jose De Cucuta
Hotel Exelsior Hotel
Hotel Exelsior San José de Cúcuta
Hotel Exelsior Hotel San José de Cúcuta

Hotel Exelsior Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 102 out of 162 reviews
Rating 8 - Good. 35 out of 162 reviews
Rating 6 - Okay. 18 out of 162 reviews
Rating 4 - Poor. 3 out of 162 reviews
Rating 2 - Terrible. 4 out of 162 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Perlita

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, excellent location , nice staff
Stayed 1 night in May 2025
Verified

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place in the middle of town Easy access to lots of places
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

adanna mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities
Good service
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very good accommodation considering the cost of the rooms. The people at the registration desk are very kind and friendly.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

adanna mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Evans

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Norexsi

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 1 night in Mar 2025
Verified

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos hospedamos allí con frecuencia. El personal es muy amable. Recientemente mejoraron el desayuno, es sencillo pero completo (fruta, bebida, sopa/sandwich/arepa). Tiene una ubicación cómoda para moverse en el centro a pocas cuadras de las calles más comerciales y el centro comercial Ventura plaza. Las habitaciones suelen estar limpias. Sin embargo, la última en la que nos hospedamos olía un poco a humedad.
Stayed 1 night in Mar 2026
Verified

8/10 Good

richar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación. Buen desayuno
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jennyfer

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Muy limpia y el personal amable
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
El personal es muy amable
Stayed 1 night in Feb 2026
Verified

4/10 Poor

MANUEL

Liked: Cleanliness, amenities, property conditions & facilities
Habitacion impia.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Yenny

Liked: Cleanliness, amenities, property conditions & facilities
La ubicación
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Carmen Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trato del personal excelente y la habitación muy limpia. Lo recomiendo 100%
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Belkys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable

Buena atención del personal, excelente ubicacion.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Yenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tienen una excelente ubicación y el personal es muy amable
Stayed 1 night in Jul 2025
Verified

8/10 Good

ISMELIA

Liked: Amenities, property conditions & facilities
Muy buena!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

María gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% recomendado

Excelente todo buena atención
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

richar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
siempre excelente
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy central y fácil de ir de un lugar a otro
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Marlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen trato y receptividad la habitación limpia
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado para viajes cortos

Habitaciones muy cómodas y limpias en general, la atención del personal muy amable. Muy Cerca al centro y la zona es tranquila.
Stayed 3 nights in Aug 2024