Hotel Zaraya

3.0 star property

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Photo gallery for Hotel Zaraya

Outdoor pool
Breakfast, lunch and dinner served
Front of property
Junior Room
Standard Double Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Calle 11 #2-40, San José de Cúcuta, Norte de Santander, 540006
  • Place, Colon Park
    ‪3 min walk‬
  • Place, San Jose Cathedral
    ‪5 min walk‬
  • Place, Ventura Plaza Commercial Center
    ‪8 min walk‬
  • Airport, Cucuta (CUC-Camilo Daza Intl.)
    ‪11 min drive‬

Room options

Standard Triple Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

Standard Double Room

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Standard Quadruple Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Elite Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Large Single Bed
  • Free Wi-Fi

Quadruple Suite Junior

  • 20 sq m
  • Sleeps 4
  • Free Wi-Fi

Quadruple Room

  • 17 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite

  • 20 sq m
  • Sleeps 5
  • Free Wi-Fi

Similar properties

About this property

Hotel Zaraya

An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Zaraya offers 29 air-conditioned accommodations with washers/dryers and minibars. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This San José de Cúcuta hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Zaraya, you're just a quick walk from Colon Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free English breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Toro Gallo
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Colon Park and 4 minutes by foot from San Jose Cathedral
  • Cats and dogs welcome for free
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Zaraya. Free self parking is available.

This 3-star San José de Cúcuta hotel is smoke free.

Guests are served free English breakfast daily from 6:30 AM to 9:30 AM.
Toro Gallo - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Toro Gallo

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Washing machine/dryer

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Zaraya Cucuta
Hotel Zaraya San José de Cúcuta
Zaraya San José de Cúcuta
Hotel Hotel Zaraya San José de Cúcuta
San José de Cúcuta Hotel Zaraya Hotel
Hotel Hotel Zaraya
Zaraya
Zaraya San Jose De Cucuta
Hotel Zaraya Hotel
Hotel Zaraya San José de Cúcuta
Hotel Zaraya Hotel San José de Cúcuta

Hotel Zaraya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 52 out of 79 reviews
Rating 8 - Good. 20 out of 79 reviews
Rating 6 - Okay. 4 out of 79 reviews
Rating 4 - Poor. 0 out of 79 reviews
Rating 2 - Terrible. 3 out of 79 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ralf

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities
Great staff, clean rooms, centrally located on a safe well lit street, close to markets, great food at breakfast and in the restaurant the rest of the day. Only down side, no elevator, the lobby is not air conditioned, beds are hard, and hot water is not always available.
Breakfast
Pool
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Matilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sisters love this hotel.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very very nice

Very good hotel, clean, excellent service... it was a 3-day stay, very peaceful and safe, I would always come back. I'm already part of the Hotel Zaraya family... good food... and first-class service... Danny Legro
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Matilde

Liked: Staff & service, amenities, property conditions & facilities
My sisters used this hotel every time they go to Cucuta. They always have a great time there and always talk about how fabulous the staff are with them.
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Nice clean hotel with friendly people. I would recommend it.
Stayed 8 nights in Jul 2024
Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent 3 night stay and extended our stay longer due to extenuating circumstances. The staff were pleasant and helpful. The hotel has quaint colonial architecture, is maintained and kept very clean. It is located on a safe street, close to the central commercial district, with restaurants and vendors - the Ventura mall is only 3 blocks away. An excellent breakfast of eggs, etc was included every morning. The restaurant is open for supper until 7pm with a nice menu selection. The pool area is plain but cleaned everyday and the pol makes for a very refreshing dip. Our room on the 3rd floor had a queen bed, desk, chair, shelves, closet, and balcony over the street compete with table and chairs. The hotel has secure parking within there gated courtyard. There are only a couple of draw backs: mattress was thin and hard ( could feel the frame underneath, no elevator, and only one towel person per day - no extra towel for use at the pool.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cúcuta es una ciudad que sorprende… y eso afecta también a este alojamiento enclavado en su corazón. Un hotel sencillo, pero coqueto, limpio, personal amable… en fin, un bonito hotel…
Stayed 1 night in Mar 2026
Verified

8/10 Good

farid

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación amplia
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nelson

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Yalta Carelia

Liked: Amenities, property conditions & facilities
La habitación impecable, el desayuno que viene acompañado con la habitación sabroso y la atención del personal muy buena
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Gpa importaciones

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal servicio no cuenta ni con papel higiénico, colchones viejos , no es cómodo.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ronier José

Liked: Cleanliness, staff & service, property conditions & facilities
Deben extender la hora de desayuno
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mccoam

Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo bien rápido ya esperaban mi presencia
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Arley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si quieres algo BBB este es el lugar un icono de Cúcuta
Stayed 7 nights in Nov 2024
Verified

8/10 Good

OMAR ALEXIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia en Hotel Zaraya, buena atención,

Bueno estuvo satisfectorio lo que nos falto fue algo de comunicación, no sabiamos que podiamos pedir agua para tomar en las habitaciones, solo consumiamos en la noche y dia las que estaban en los cuartos, el cuarto que nos toco el baño esta mal edificicado, no se que tipo de arquitecto pudo idear esto?
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

rommel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente como siempre muy atentos
Stayed 1 night in Oct 2024
Verified

2/10 Terrible

Karin

Una mala experiencia en este hotel..
Stayed 1 night in Sep 2024
Verified

8/10 Good

adanna mercedes

Liked: Cleanliness, staff & service, property conditions & facilities

Regular

Bueno muy buena atención pero el aire acondicionado estuvo deficiente
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

rommel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente muy buena atención de principio a fin
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

rommel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitación remodelada muy cómoda y bonita excelente atención del personal
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Una maravilla

Excelente, son muy amables y atentos!
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
el personal muy amable
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general, todo muy bien. Sólo que el precio debería reflejarse todo los gastos extras, sobretodo de impuestos para tener en cuenta en el pago
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TODO EXCELENTE

TODO EXCLENTE
Stayed 2 nights in Jan 2023