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Hotel El Tirol

3.0 star property

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Photo gallery for Hotel El Tirol

Courtyard
Ballroom
Garden
Breakfast, lunch and dinner served
Banquet hall

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
3 Km Norte Del Castillo Country Club, San Rafael, C, Ángeles, Heredia (province)
  • Place, Braulio Carrillo National Park
    ‪8 min drive‬
  • Place, National Stadium of Costa Rica
    ‪32 min drive‬
  • Place, Sabana Park
    ‪32 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪34 min drive‬

Room options

View all photos for Family Suite

Family Suite

Family Suite

  • 68 sq m
  • 1 bedroom
  • Sleeps 8
  • 4 Double Beds
  • Free Wi-Fi

View all photos for Standard Chalet, 2 Double Beds

Standard Chalet, 2 Double Beds

Standard Chalet, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Chalet, 1 King Bed

Standard Chalet, 1 King Bed

Standard Chalet, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Chalet, 2 Double Beds

Superior Chalet, 2 Double Beds

Superior Chalet, 2 Double Beds

  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Chalet, 1 King Bed

Superior Chalet, 1 King Bed

Superior Chalet, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Suite, 2 Double Beds

Standard Suite, 2 Double Beds

Standard Suite, 2 Double Beds

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Suite with Heating

Standard Suite with Heating

Standard Suite with Heating

  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel El Tirol

A restaurant, a coffee shop/cafe, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, wedding services, and a garden are onsite.
Hotel El Tirol offers 35 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include showers. This Ángeles hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel El Tirol, you'll be within walking distance of Braulio Carrillo National Park. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy French cuisine while dining at Los Tiroleses
  • Services include babysitting, a concierge, and wedding services
  • Onsite recreation includes a playground and hiking/biking trails
  • Just a 5-minute drive from Braulio Carrillo National Park and 13 minutes from Museo de Cultura Popular
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. There are 4 meeting rooms available. Hotel El Tirol also features a terrace, a garden, and concierge services. Self parking is free.

This 3-star Ángeles hotel is smoke free.

Los Tiroleses - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Los Tiroleses

Things to do

  • Hiking/biking trails
  • Playground

Family friendly

  • Babysitting
  • Laundry facilities
  • Playground

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from September 13 2024 to December 31 2025 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
The front desk at this property is open daily from 7 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Chalet Tirol Rafael Heredia
Chalet Tirol San Rafael de Heredia
Hotel Chalet Tirol
Hotel Chalet Tirol San Rafael de Heredia

Hotel El Tirol Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 114 out of 238 reviews
Rating 8 - Good. 75 out of 238 reviews
Rating 6 - Okay. 28 out of 238 reviews
Rating 4 - Poor. 12 out of 238 reviews
Rating 2 - Terrible. 9 out of 238 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Really nice hotel
Verified

8/10 Good

Mariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great suites
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great grounds and the staff was fabulous. On top of it, the restaurant was fantastic. We got the best Chateaubriand either of us had ever had.
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Jorge

Liked: Cleanliness
Disliked: Property conditions & facilities
Pretty and quiet place. Beautiful nature.
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Jorge

Liked: Cleanliness
Nice location in the woods, but the hotel is a bit run-down.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice mountain experience
Stayed 1 night in Mar 2024
Verified

8/10 Good

Kyle

Liked: Cleanliness, room comfort
Nice place, beautiful location. Need update in.
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Good to go eat not to stay overnight.

Great service and food, front service desk and waiters service is excellent. But the chalets are old and need to be thoroughly clean, there are spider webs, the rooms smell like humidity/mold, the bathrooms toilets are stain. The roof on top of one of the beds was falling and we even found a rusty nail on the bed. Around the property needs a lot maintenance on the gardens and places to sit. Overall is ok to go eat and visit but not to stay overnight.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
No documents in english to read at check in , but the staff went out of their way to make it easy. Get their before dark as its is a low lit area high on the hill. Great signage getting to property. Check in by 8p thankfully they extended this to 9p for a friend. Friendly, quiet and spread-out property. Hot water and super clean room. Surprised little wood and no fire started stocked in "heated room" and no bottom bed sheet. Otherwise, everything was fabulous and out of their way to fix issues.
Stayed 1 night in Nov 2022
Verified

2/10 Terrible

Luis

Disliked: Staff & service, property conditions & facilities
Worst experience i need talk with someone in expedia
Stayed 1 night in Nov 2022
Verified

2/10 Terrible

Juan Pablo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They weren’t expecting our arrival and gave us a dirty room with no towels and no hair dryer, we requested a dryer multiple times before they gave us one. The trash can was dirty. It had dead bugs in the floor, and a living cockroach was in the shower, they offered us another room that also had bugs in the shower, then gave us another one that was also dirty (not as much as the other two)
Stayed 1 night in Oct 2023
Verified

4/10 Poor

Paul

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Staff did not attend to the remediation of the WiFi network and TV network. The gentleman took a look saw the problem said he would come back and never did. Also my wife had the staff turn in the fireplace only to have the room full of smoke due to the fact that they left the damper closed. we had to switch rooms due to the smell. Dangerous.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Hansi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar de paz
Stayed 1 night in Aug 2024
Verified

8/10 Good

Scarleth

Liked: Staff & service, amenities, property conditions & facilities
Nos encantó la estadía en este hotel, es muy tranquilo, es muy conveniente de llegar, aceptan mascotas, hay muchas opciones para comer e incluye desayunos, sin embargo pueden mejorar con el tema de la limpieza y tuvimos que ir varias veces al lobby a solicitar jabón, porque solo nos dieron uno tanto para manos como para cuerpo para 2 personas, tuvimos que volver a solicitar más y solo nos dieron un segundo jabón.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Wendy

Liked: Property conditions & facilities, room comfort

Bueno

Es la segunda vez que vamos y esta vez la habitación no estaba en tan buenas condiciones, la alfombra estaba muy sucia y manchada y habían bichitos, las cortinas no se abrían y pues en general necesitaba atención. El servicio en el bar debe mejorar, la comida 6/10
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso hotel todo espectacular

Hermoso hotel y bosque excelente atención todo espectacular. Fuimos a los 3 restaurantes el francés muy bueno un poco caro pero bien, la cafetería muy rico el café con amaretto delicioso y el pub muy bonito había música en vivo muy ameno el lugar. La habitación tenia jacuzzi muy limpio en perfecto estado y una hermosa terraza. Pidan calentador porque la noche es muy fría
Chalets
Restaurante francés
Capilla
Bosque
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trato Unico, muy calido y atentos a detalles y pedidos adicionales para ser la estadia Unica. Todos desde recepcion a Cocina y servicio con excelente atencion. Por eso me ha gustado siempre hospedarme en El tirol.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para descansar. Un escape de la ciudad
Stayed 1 night in Feb 2024
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities

Tranquilo, especial para descansar

Muy bello el lugar, excelente la atención. La comida no estaba a la altura del lugar, los desayunos muy básicos y fríos. Las almohadas de la habitación muy incómodas.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Hansi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar! Su personal muy amable! La comida deliciosa! Volveremos por supuesto!
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Veronica

Liked: Staff & service, property conditions & facilities, room comfort
Muy bueno, ambiente natural en fabulosas cabañas y Suite. Empleados muy amables y serviciales.
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar lleno de gran historia lastimosamente muy descuidado tanto en las zonas verdes, habitaciones e instalaciones. Las personas que cuidan del lugar han dejado de cuidarlo y ha creado un deterioro significativo
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Federico

Liked: Cleanliness, staff & service
.
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Jorge

Liked: Cleanliness
Deben mejorar la calidad de los servicios. Por ejemplo, tienen solo una opción de desayuno. la atención a los húespedes resulta descuidada. Por ejemplo, no hicieron la habitación, salimos y cuando regresamos se encontraba igual, manteniéndose, incluso, los platos y los sobrantes de los alimentos consumidos en la habitación.
Stayed 2 nights in Feb 2023
Verified

6/10 Okay

Gabriela

Liked: Cleanliness
Es un lugar único. Por eso fuimos y ahí nos casamos hace unos años. Sin embargo el trato actual de servicio al cliente no es el mismo que era antes de pandemia. Es muy impersonal y las instalaciones les falta mantenimiento. Tuvimos que cambiar de habitación por problemas de mantenimiento y había una diferencia a favor que no se compensó. Y por otro lado el servicio del restaurante a la hora del desayuno podría haber mucho mejor.
Stayed 1 night in Feb 2023