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Hotel Santa Maria Inn

2.5 star property

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Photo gallery for Hotel Santa Maria Inn

A two-story building with a balcony, potted plants, and a paved patio area.
A pathway leading to a building with a tiled roof and a large pot in the foreground.
A glass table with metal chairs, a glass vase with a napkin, and a bottle of water.
A narrow pathway leading to a building with a parked car, surrounded by lush greenery and a clear blue sky.
A hotel room with two beds, a small table with a refrigerator and a coffee maker, and two framed pictures on the wall.

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Rio Segundo, 800m NE of Pacific Gas Stn, Five minutes from SJO Intl Airport, San Juan, Alajuela, 100-1039
  • Place, Casino Fiesta
    ‪5 min drive‬
  • Place, Plaza Real Cariari
    ‪7 min drive‬
  • Place, Costa Rica Convention Center
    ‪8 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪7 min drive‬

Room options

View all photos for Room

A room with bunk beds, a bedside table, a lamp, and a wall with framed pictures.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A bedroom with a wooden bed, curtains, a nightstand, and two wall-mounted paintings.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a wardrobe, a window with curtains, and wall art.

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Family Room

A room with two beds, one with a black frame and one with a wooden frame, both with pink bedding. There are three wall-mounted paintings and a ceiling light.

Family Room

  • Sleeps 6
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Double or Twin Room

A bedroom with a wooden bed, a nightstand, and a window with curtains.

Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with two beds, a desk, a chair, and a wardrobe.

Quadruple Room

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, a wardrobe, a window with curtains, and wall art.

Triple Room

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Hotel Santa Maria Inn

This hotel features concierge services, dry cleaning, and laundry facilities. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and free airport drop-off. Additionally, free newspapers, tour/ticket assistance, and a garden are onsite.
Hotel Santa Maria Inn offers 8 air-conditioned accommodations with coffee/tea makers and blackout drapes/curtains. Each accommodation is individually furnished. Pillowtop beds feature down comforters. Cable television is provided. Bathrooms include showers with rainfall showerheads.

This San Juan hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

With your stay at Hotel Santa Maria Inn, you'll be connected to a shopping center and close to Multiplaza Mall Escazu. Free breakfast, free WiFi in public areas, and free self parking are available. This property offers pet-friendly amenities like food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 4-minute drive from Casino Fiesta and 14 minutes from Sabana Park
  • Free airport drop-off shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Free breakfast is available daily. WiFi is free in public spaces. A shuttle from the hotel to the airport is free (available on request). A terrace, a vending machine, and multilingual staff are also featured at Hotel Santa Maria Inn. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this San Juan hotel.

Guests are served free continental breakfast daily from 7 AM to 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free airport drop-off shuttle from 7:00 AM to noon at scheduled times and on request
  • Free self parking on site
  • Extended parking on site (CRC 10 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7 AM to 10 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Built in 2006
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 18-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Free local calls
  • Individual furnishings
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 2:00 PM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: CRC 10000 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: CRC 10 per night
  • Pet fee: CRC 10000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 2:00 PM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Santa Maria Inn Alajuela
Santa Maria Alajuela
Hotel Santa Maria Inn Costa Rica/Alajuela
Hotel Santa Maria Inn Hotel
Hotel Santa Maria Inn San Juan
Hotel Santa Maria Inn Hotel San Juan

Hotel Santa Maria Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 140 reviews
Rating 8 - Good. 57 out of 140 reviews
Rating 6 - Okay. 23 out of 140 reviews
Rating 4 - Poor. 11 out of 140 reviews
Rating 2 - Terrible. 13 out of 140 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a nice hotel. I would like to go back again. Thank you
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Angelo

Clean and comfortable.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Arrived late in evening 23:00, they left light on and key in door, felt welcomed. Inn keeper very hospitable/pleasant.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Philip

Liked: Cleanliness, staff & service
Good value, staff was really friendly and nice, place was a little tired but suited our quick night
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

kevin

Disliked: Amenities, property conditions & facilities
tricky entrance for car. Breakfast was pathetic
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Tran

Liked: Cleanliness, amenities
Clean room but hotel is too far from restaurants. Road condition is very unsafe for walking.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Indra Prasad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quite place. Service was wonderful!
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God place to rest
Verified review

2/10 Terrible

Shauna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nobody to check us in, when I went looking for someone to discuss the airport shuttle-there was literally nobody there. I couldn’t find anyone….anywhere.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a nice neighborhood in the foothills above the airport. Very tranquil setting with a garden and parking.very secure . The host makes sure your stay is comfortable.
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Skarlet

Disliked: Staff & service
No airport shuttle was offered, no hot water for showers, breakfast doesn't start until 730 to 9 AM. so we missed breakfast because we had to be at the airport.by seven
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Christina the manager, was very pleasant and helpful She made a nice breakfast for me and was a kind and gentle person
Stayed 2 nights in Jan 2025
Verified review

4/10 Poor

Sophia

Liked: Cleanliness, amenities, property conditions & facilities
Airport shuttle not available as advertised. They said 8pm was too late. Staff not friendly.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Ravi

Disliked: Staff & service, property conditions & facilities
Felt like entering jail as seen from street, with high gated fence, electrified barbed wires, several video cameras. room was clean with many beds for all of us. Good for the price.
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

Makena

Period blood in my dirty bed upon arrival. Full of bugs. And straight up a weird place.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Lorna

Liked: Cleanliness, staff & service
No airport shuttle, air conditioner didn’t work, no hot water in sink in our first room. Stayed on our way through and again coming back home. Not safe area to walk to restaurants but was able to use Uber eats and Uber to the airport and bus station. Close to airport so that was good. Hotel owner was a great help and very friendly.
Stayed 1 night in Feb 2024
Verified review

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Pro: close to airport. Con: everything else. Also, place has bugs. Not sure what type but we all woke up with bug bites everywhere. Would not stay here again.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, though we were there for a quick sleep before an early morning flight. Expedia dropped the ball for the third time in our Costa Rica experience and didn't actually book our reservation. Luckily the hotel let us in the closed gate and found a room for us. It is off the beaten path and we had a little bit of a struggle finding it. We found a tourist bus parked and asked for help; he escorted us. The staff was wonderful and helpful.
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely little spot to recharge!

I only stayed here one night but it was a great experience. I had to check in very late due to my flight. The staff was very attentive to me and always kept in touch with me while I was in my way for my check in. It seems like a wonderful family business and I can tell they truly care about their hotel. I was so grateful for the beautiful view when I had breakfast. The breakfast was there waiting for me at the time I requested! They even reminded me. I could tell it was homemade authentic food. Thank you so much for making me feel right at home since this was my very first time coming to Costa Rica. I cannot wait to return!!
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I wouldn’t recommend staying here

They don’t offer airport shuttle service, this needs to be removed from their page stating they do. This definitely is not the place to go if your looking for comfort. I woke up covered in bedbugs bites..I would not stay here again.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

SHERRI

Liked: Staff & service, amenities, property conditions & facilities
This was a very basic Tico Inn. Our flight arrived late and after picking up our rental car we were less than two miles from Santa Maria. We had both emailed to prepare staff for late arrival and then called upon landing. We arrived and staff opened the gate within 5 minutes of ringing their bell. Staff was very friendly and helpful. Breakfast was good including fruit plate, eggs, sausage and toast served on an outdoor patio/garden with hummingbirds feeding on the pretty foliage. As I initially said, it is basic, but for the price, it was a safe convenient place to stay.
Stayed 1 night in Jan 2023
Verified review

6/10 Okay

Patricia

Liked: Staff & service, amenities, property conditions & facilities
N/A
Stayed 6 nights in Mar 2023
Verified review

4/10 Poor

Raymond

Disliked: Staff & service, amenities
Arriving after midnight I made reservations after viewing one of the advantages was airport shuttle. They did NOT provide this service arrived in an Uber and call the telephone numbers on the front gate, bang on the door no response finally the Uber driver called and someone came and o oh en the door. Only to reply we have NO Iingormation from Expedia. Disappointed, reserved three days but left after just two NO refund. We lost an night but still paid for it. It was worth it as we left happier. Just two steps and that’s being generous
Stayed 3 nights in Mar 2025
Verified review

2/10 Terrible

Cecile

Disliked: Cleanliness, staff & service, property conditions & facilities
The shower knobs were hard to turn. At least the water was hot. They advertise free cont. bfst but there was nothing not even any coffee made; I had to make my own coffee and this area was dirty. People had eaten pizza the night before and just left the empty box there. I had told the guy that checked me in the night before that I would need an airport shuttle which they advertise as free. He acted stunned like no one ever asks for it but he didn't say it could not be done. I was in the lobby at 9:30am and there was no one at the desk. Finally a woman wanders in that works there and I tell her I've booked the shuttle. She knew nothing about it. The guy didn't tell her. Thank goodness she was able to find someone who took me. The customer service here is horrible. The staff just doesn't care😟
Stayed 1 night in Oct 2022
Verified review

2/10 Terrible

Braihan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me brindaron desayuno y ya estaba pagado.
Stayed 2 nights in Apr 2026