2/10 Terrible
Andres
7 Aug 2025
Liked: Cleanliness, room comfort
Needs Safer Elevator.
Upon arriving at the hotel, it was immediately clear that the surrounding area was not what I had expected, run-down and unattractive something I now realize was mentioned in previous reviews. Being from Florida, USA, I was struck by how much the building resembled a senior living facility, both in layout and atmosphere. I genuinely believe this may function as a hybrid senior home/hotel.
The elevator was especially concerning extremely small, screeching loudly as it ascended, and malfunctioning to the point of opening on the third floor while the display showed the fifth. The floor indicators near the buttons were also not working properly, which raised legitimate safety concerns. Based on these observations, my girlfriend and I decided to shorten our stay and check out the following day.
When I informed management of our concerns, their response was, “Such remarks are disrespectful to the owners and to my staff, who work hard to maintain high standards.” Sergio largely dismissed the validity of my observations, citing that “other guests are not complaining.”However, just because the elevator moves from floor to floor at a turtle’s pace while screeching does not mean it meets the safety standards set by Costa Rica’s Ministerio de Trabajo y Seguridad Social (MTSS). Room service also uses this same elevator, and I sincerely hope improvements are made before someone gets hurt.
On a positive note, the beds were extremely comfortable and the breakfast was great. Tasty Pinto !
Andres
Stayed 2 nights in Aug 2025
