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Hotel Palma Real

3.5 star property
VIP Access

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Photo gallery for Hotel Palma Real

Bar (on property)
Master Suite | Private kitchenette
Rooftop terrace
Master Suite
Master Suite

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
200 Mts. Norte del ICE, Sabana Norte, San José, San Jose, 694-1005
  • Place, Sabana Park
    ‪5 min walk‬
  • Place, National Stadium of Costa Rica
    ‪9 min walk‬
  • Place, Museum of Costa Rican Art
    ‪11 min walk‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 or 2 Beds

Standard Room, 1 or 2 Beds

Standard Room, 1 or 2 Beds

8.4 out of 10
Very good
(17 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(5 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite

Master Suite

  • 105 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Bed OR 1 Single Sofa Bed

View all photos for Room Standard

Premium bedding, down duvets, in-room safe, desk

Room Standard

  • 22 sq m
  • Sleeps 4

View all photos for Suite Junior

Premium bedding, down duvets, in-room safe, desk

Suite Junior

  • 47 sq m
  • Sleeps 2

View all photos for Suite Master

Premium bedding, down duvets, in-room safe, desk

Suite Master

  • 105 sq m
  • Sleeps 4

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About this property

Hotel Palma Real

Along with a casino, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free full breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
Hotel Palma Real offers 68 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This San José hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Palma Real. During your stay, you're just a quick walk from Sabana Park. You'll find features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free full breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Within a 15-minute walk of National Stadium of Costa Rica and Museum of Costa Rican Art
  • Airport pick-up shuttle service available for a fee
  • Pets welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A business center and meeting rooms are available. A casino, a 24-hour fitness center, and a rooftop terrace are also featured at the business-friendly Hotel Palma Real. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

This 3.5-star San José hotel is smoke free.

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (USD 12 per night)
  • 24-hour airport pick-up shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 7 gaming tables
  • 90 slot machines
  • Bingo
  • Casino (538 square foot of space)
  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night, plus a deposit of USD 28 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 40 (from 5 to 12 years old)
  • Nearby parking fee: USD 12 per night(131 ft away; open 24 hours)
  • Pet deposit: USD 28 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Hotel Palma Real offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Palma Real San Jose
Palma Real Hotel
Palma Real San Jose
Hotel Palma Real

Hotel Palma Real Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 415 out of 1000 reviews
Rating 8 - Good. 358 out of 1000 reviews
Rating 6 - Okay. 143 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Keylor Ruiz

Stayed 1 night in Jan 2026

10/10 Excellent

conrad

Stayed 2 nights in Nov 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff Was amazing! Cleaning service, breakfast and the bar was amazing. We booked our excursions through the hotel and we had an absolutely fantastic experience!
Stayed 4 nights in Nov 2025

8/10 Good

Elvira

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes The staff was very courteous and helpful. The room was cleaned everyday.
Stayed 4 nights in Nov 2025

10/10 Excellent

Stanley

Liked: Cleanliness, amenities
Todo excelente pero en la publicación decia parqueo con cochera y no menciona que este tiene un costo extra adicional. Deberian aclararlo en la pagina.
Stayed 1 night in Nov 2025

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities
All excellent.
Stayed 2 nights in Nov 2025

10/10 Excellent

milton

Liked: Cleanliness, amenities, property conditions & facilities
Was great
Stayed 1 night in Aug 2025

10/10 Excellent

Dwayne

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean well managed gem of a hotel. Helpful, friendly staff. A very reasonable price. Nice bar and sitting area.
Stayed 1 night in Nov 2025

10/10 Excellent

Sabra

Stayed 2 nights in Oct 2025

2/10 Terrible

Guadalupe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not trust this hotel , i pay Expedia for this reservation and the hotel charged my wife for a new reservation, they ask my wife for a credit card for any additional charges and they just make a new reservation, Expedia need to stop using this hotel or solved this matter or i won't uses Expedia again
Stayed 2 nights in Oct 2025

10/10 Excellent

FLORY

Liked: Cleanliness, staff & service, property conditions & facilities
I always feel welcome and at home when I stay at Hotel Palma Real. Everyone at the hotel is always so nice and attentive. The food is great, and rooms are always clean. Plus, there are nearby buses to go anywhere.
Stayed 2 nights in Oct 2025

10/10 Excellent

olman

Liked: Cleanliness, staff & service, property conditions & facilities
I love to stay here is convenient and clean
Stayed 2 nights in Sep 2025

10/10 Excellent

Shahpar

Stayed 1 night in Sep 2025

4/10 Poor

Ismael

Liked: Staff & service
Disliked: Property conditions & facilities
Parking is a nightmare. Rooms smell bad, intense humidity odor.
Stayed 4 nights in Jun 2025

2/10 Terrible

Kathia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and lack of maintenance
Stayed 1 night in Aug 2025

10/10 Excellent

Oscar

Stayed 5 nights in Jul 2025

8/10 Good

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service
La atencion fue excelente, la ubicacion tb es buena. Pero fotos q tienen en Expedia tienen bastante photoshop porque las habitaciones no son lo q muestran exactamente, por lo Menos, las habitaciones regulares. La atencion y limpieza si fueron buenas.
Stayed 5 nights in Jul 2025

10/10 Excellent

Gerardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was excelent! The only problem i had is that the A/C is not strong enough and can get a little hot. I was down at 2 am since i couldnt sleep and they gave me an electric fan and upgraded me to a suite that could regulate the temperature at will, still the A/C was a little lacking but it was enough for me to get comfortable. The hotel staff was great! Breakfast was delicious and the lunch/dinner options were very tasty. Overall I had a wonderful time at this hotel!
Stayed 4 nights in Jul 2025

8/10 Good

sheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy, clean bed. Nice bathroom. Generally quiet. Breakfast is weak with limited selections.
Stayed 1 night in Jul 2025

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Okay hotel, great staff I just wish the rooms had ac. I’m a little bougie about ac though bc I live in Houston and just get cranky when it’s humid with no ac😂
Stayed 1 night in Jun 2025

8/10 Good

Jesse Liam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in Jun 2025

6/10 Okay

Alfredo

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
They were working during all day remodeling the hotel, very inconvenient!
Stayed 7 nights in May 2025

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was great
Stayed 1 night in May 2025