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Four Points by Sheraton San Jose Costa Rica

4.0 star property

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Photo gallery for Four Points by Sheraton San Jose Costa Rica

Outdoor pool, pool umbrellas, pool loungers
Bar (on property)
Lobby
Lobby sitting area
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Autopista Prospero Fernandez, Costado Este de Forum, Pozos, San Jose
  • Place, Momentum Lindora Shopping Center
    ‪14 min walk‬
  • Place, Terrazas Lindora Shopping Center
    ‪3 min drive‬
  • Place, Multiplaza Mall Escazu
    ‪5 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪12 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Traditional Room, 2 Double Beds

Traditional Room, 2 Double Beds

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Four Points by Sheraton San Jose Costa Rica

Hotel with free parking, 7-minute walk to Business Center Forum 1
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a business center.
Four Points by Sheraton San Jose Costa Rica offers 153 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Four Points by Sheraton San Jose Costa Rica. During your stay, you're just a quick walk from Business Center Forum 1. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Enjoy local and international cuisine and pool views while dining at Quality Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • 7 minutes by foot from Business Center Forum 1 and a 2-minute drive from City Place Santa Ana
  • Airport pick-up shuttle service available for a fee
Four Points by Sheraton San Jose Costa Rica offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 1173 square feet (109 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Four Points by Sheraton San Jose Costa Rica. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Four Points by Sheraton San Jose Costa Rica was completed in March 2020.

This 4-star Pozos hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Quality Restaurant - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CRC 11,070 for adults and CRC 5,535 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Quality Restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • High chair
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,173 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Reception hall
  • Renovated entire property - March 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CRC 11070 for adults and CRC 5535 for children
  • Airport shuttle fee: CRC 25000 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Four Points by Sheraton San Jose Costa Rica offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Hotel Real
Quality Hotel Real San Jose
Quality Hotel Real San Jose Santa Ana
Quality Hotel San Jose
Quality Real San Jose
Quality Real San Jose Santa Ana
Quality Hotel Santa Ana
Quality Inn Santa Ana
Quality Hotel Real San Jose
Four Points by Sheraton San Jose Costa Rica Hotel
Four Points by Sheraton San Jose Costa Rica Pozos

Four Points by Sheraton San Jose Costa Rica Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 45 reviews
Rating 8 - Good. 7 out of 45 reviews
Rating 6 - Okay. 4 out of 45 reviews
Rating 4 - Poor. 3 out of 45 reviews
Rating 2 - Terrible. 4 out of 45 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lamanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was s as good place to stay the night before our flight. There were many good restaurants nearby and it was relatively close to the airport.
Stayed 1 night in Jul 2025

8/10 Good

Alana

Stayed 1 night in Jun 2025

6/10 Okay

Bobbie-Jo

Stayed 1 night in Jun 2025

8/10 Good

Alexander, Coral Springs

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for a quick night trip in between traveling in Costa Rica. The property is kept well and the staff very friendly. The morning breakfast was very good, and buffet style. Overall no complaints at all.
Stayed 1 night in Jun 2025

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities

Unbearable smell

Olor horrible. En mis 3 últimas estadías lo mismo, sin embargo, esta vez fue la peor. Sube por los tubos de los baños. Pedí cambio de habitaciòn en la noche y no fue fàcil hacer entender a la recepcionista del problema. Creo q ya no volverè
Stayed 2 nights in May 2025

10/10 Excellent

Anna, Vaughan

Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
good hotel but right by a very busy road. i wouldnt suggest its chosen as a place to relax.
Stayed 2 nights in Mar 2025

8/10 Good

Melody

Friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Elimey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

Hari

Disliked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

shailaja

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is good, clean property food was good too. I feel like all the hotels need he toilet flush fixed it is leaking in all the hotels i stayed.
Stayed 1 night in Feb 2025

4/10 Poor

vince

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Emily

Liked: Staff & service
Disliked: Property conditions & facilities

Adequate but that’s it.

I was surprised by the poor condition of the hotel based on the reviews I read. My coffee maker didn’t work, the tub didn’t drain properly and the room smelled a bit moldy. The receptionist and bartender were very helpful. There isn’t airport transportation but an uber cost about $15.
Stayed 1 night in Feb 2025

8/10 Good

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We made a mistake with our reservations in San Jose and found a need for a hotel at the last minute. This Four Points had availability and was only about 20 minutes from the airport. It was comfortable and has a decent restaurant and bar. The staff was gracious and it was a good port in the storm.
Stayed 1 night in Feb 2025

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very profesional and helpful staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness
Well…. My room had trash from the person before, there was a pile of food leftover from breakfast sitting outside the door but once I found a cockroach and hair in the bathroom I requested a new room. Location great and staff friendly but hotel is definitely not well kept for being a Marriott.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay for a day, week or longer. Fantastic staff, breakfast is awesome, rooms are spacious and bed is very comfortable. Would recommend to anyone single or family.
Stayed 3 nights in Feb 2025

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent staff

Service was beyond Good Thank you All
Stayed 3 nights in Jan 2025

10/10 Excellent

Calin

Stayed 2 nights in Jan 2025

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Not a good stay

No shuttle to the airport. First red flag. Toilet was running continuously, I had to 'fix' it by turning the supply on and off. Food was well below average, we were not looking for a gourmet meal but seafood pasta was akin to being out of a can.
Stayed 1 night in Dec 2024

10/10 Excellent

Jana Arias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff, clean rooms. All as expected.
Stayed 3 nights in Dec 2024

10/10 Excellent

José Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio.cuartos limpios. Buen desayuno. Amables.
Stayed 8 nights in Jul 2025

10/10 Excellent

Adriana Marcela, uruapan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El cuarto con muy mal olor a humedad
Stayed 1 night in Jul 2025