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Sheraton San Jose Hotel, Costa Rica

4.0 star property

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Photo gallery for Sheraton San Jose Hotel, Costa Rica

An indoor swimming pool with clear glass walls, a lifebuoy, and lounge chairs.
A spacious lobby with large windows, a green wall feature, and a seating area with tables and chairs.
An outdoor patio with round tables and chairs, large windows with a city view, and hanging lamps.
A spacious indoor area with a pool table, comfortable seating, and large windows offering views of the outdoors.
A modern interior with seating arrangements, a decorative wall, and large windows.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Route 27, 350 Metros West of Multiplaza Mall, San Rafael, San Jose, 10203
  • Place, Multiplaza Mall Escazu
    ‪5 min walk‬
  • Place, Plaza Tempo
    ‪18 min walk‬
  • Place, Avenida Escazú Shopping Center
    ‪2 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪25 min drive‬

Room options

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Mountain View

A hotel room with a bed, bedside tables, a desk, a chair, a TV, and a window with curtains.

Room, 1 King Bed, Mountain View

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, City View

A hotel room with a bed, bedside tables, a desk, a chair, a TV, and a window with curtains.

Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

A hotel room with a large bed, bedside lamps, a wooden nightstand, a mirror, and a small wooden shelf with toiletries.

Room, 1 King Bed, Mobility Accessible, City View (Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed (Panoramic View, High Floor)

A hotel room with a large bed, a desk with a chair, a flat-screen TV, and a view of a cityscape through a large window.

Club Room, 1 King Bed (Panoramic View, High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, Mountain View

A hotel room with a large bed, a desk, a chair, a lamp, and a TV.

Club Room, 1 King Bed, Mountain View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, Balcony, Mountain View

A hotel room with a large bed, a desk with a chair, a TV, and a balcony with a view of the city and mountains.

Club Room, 1 King Bed, Balcony, Mountain View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

A hotel room with a large bed, a desk with a chair, a flat-screen TV, and a view of a cityscape through a large window.

Room, 1 King Bed, Mobility Accessible (High Floor, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Mountain View

A hotel room with two beds, a desk with a flat-screen TV, a chair, and a large window with curtains.

Room, 2 Queen Beds, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, City View

A hotel room with two beds, a desk with a flat-screen TV, a chair, and a large window with curtains.

Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Club Room, 2 Queen Beds (Panoramic View, High Floor)

A hotel room with two beds, a desk, and a large window offering a city view.

Club Room, 2 Queen Beds (Panoramic View, High Floor)

  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Club Room, 2 Queen Beds, Balcony, Mountain View

A hotel room with two beds, a desk, and a TV.

Club Room, 2 Queen Beds, Balcony, Mountain View

  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Club Suite, 1 Bedroom, Bathtub (Panoramic View)

A modern hotel room with a large bathtub, a separate bedroom with a bed, a sitting area with a chair, a vanity with a mirror, and a large window with curtains.

Club Suite, 1 Bedroom, Bathtub (Panoramic View)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

A modern hotel room with a large bathtub, a separate bedroom with a bed, a sitting area with a chair, a vanity with a mirror, and a large window with curtains.

Club Room, 1 Bedroom, Balcony (Panoramic View, High Floor)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

A modern hotel room with a large sofa, armchairs, a dining table, and a view of a cityscape.

Presidential Suite, 1 Bedroom, Terrace (Panoramic View)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

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The price is €137
includes taxes & fees
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About this property

Sheraton San Jose Hotel, Costa Rica

Along with 3 restaurants, this smoke-free hotel has a casino and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. Housekeeping is available on request.
Sheraton San Jose Hotel, Costa Rica offers 170 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This San Rafael hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Sheraton San Jose Hotel, Costa Rica. During your stay, you'll be connected to a shopping center, and just a quick walk from Multiplaza Mall Escazu. Enjoy features like free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy Fusion cuisine at Roma, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a steam room
  • Guests have great things to say about the breakfast and the helpful staff
  • 9 minutes by foot from Multiplaza Mall Escazu and a 3-minute drive from Multipark
  • Airport, shopping center, and local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Sheraton San Jose Hotel, Costa Rica offers its guests an outdoor pool, a steam room, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 5651 square feet (525 square meters) and includes a conference center. A casino, a terrace, and multilingual staff are also featured at the business-friendly Sheraton San Jose Hotel, Costa Rica. An area shuttle within 300 meters and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

This 4-star San Rafael hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
Roma - This restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Open daily.
Ivory Bistro - This bistro specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Joker's - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 300 metres
  • Bus station shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: CRC 15,868 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Ivory Bistro
  • Joker's
  • Roma

Things to do

  • 140 slot machines
  • 19 gaming tables
  • Billiards/pool table
  • Casino (193,752 square foot of space)
  • Gym
  • Outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (5,651 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bus station shuttle
  • Area rugs in room
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% organic food
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2013
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 8 to September 8:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CRC 46263 per pet, per night, plus a one-time cleaning fee of CRC 46263
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CRC 15868 per person
  • Airport shuttle fee: CRC 27000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CRC 27000 (one-way)
  • Pet fee: CRC 46263 per pet, per night plus CRC 46263 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Sheraton San Jose Hotel, Costa Rica offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel Costa Rica Escazu
Sheraton San Jose Costa Rica Escazu
Sheraton San Jose Hotel Costa Rica Guachipelin
Sheraton San Jose Costa Rica Guachipelin
Hotel Sheraton San Jose Hotel, Costa Rica Guachipelin
Guachipelin Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica Guachipelin
Sheraton San Jose Hotel Costa Rica
Hotel Sheraton San Jose Hotel, Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Costa Rica
Sheraton San Jose Hotel Costa Rica
Sheraton San Jose Hotel, Costa Rica Hotel
Sheraton San Jose Hotel, Costa Rica San Rafael
Sheraton San Jose Hotel, Costa Rica Hotel San Rafael

Sheraton San Jose Hotel, Costa Rica Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 740 out of 1006 reviews
Rating 8 - Good. 166 out of 1006 reviews
Rating 6 - Okay. 52 out of 1006 reviews
Rating 4 - Poor. 19 out of 1006 reviews
Rating 2 - Terrible. 29 out of 1006 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel over all
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Tyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great laid back atmosphere with a great Casino with food and drinks
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent love this hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Rossy

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel to spend the night!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and spacious. Staff was friendly. Buffet was average, nothing special
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ramakant

Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Karla

Liked: Property conditions & facilities
Always good at the Sheraton..
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Ronen

Liked: Cleanliness, staff & service, amenities
Great facility, great service and great breakfast
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Kuldip

Liked: Cleanliness, amenities, property conditions & facilities
Great room service Food quality for room service was excellent All staff was very friendly and courteous
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, great breakfast
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Yonatan

Liked: Cleanliness, amenities, property conditions & facilities
Great place!:) super good location!;) recommended!!!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

GUSTAVO

Liked: Cleanliness, amenities, property conditions & facilities
Nice room, convenient location.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Makesi

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, the staff at in lobby and at the bar was amazing.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Vicente

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel with all the amenities
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente breakfast and location
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Malissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was ok
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Muzaffar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms - clean bathrooms - tv channels in English & Spanish
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Dianne

Staff was courteous and helpful. Room was clean and well-equipped.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing as was the service. I would DEFINETLY stay there again.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Rochelle

Liked: Cleanliness, property conditions & facilities
Excellent staff
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

fernando

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast is horrible, staff clueless and very un hospitable.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little distance from the airport coming late night but warm welcome and excellent room and breakfast made us very happy. I definitely recommend!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ahmet Selim

Liked: Cleanliness, staff & service, amenities
Clean and safe
Stayed 3 nights in Jan 2026