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SureStay Plus Hotel by Best Western San Jose Central City

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western San Jose Central City

A living room with a sofa, two patterned armchairs, a coffee table with a vase of flowers, a desk with a computer, and a dining area with chairs and a table.
Reception
Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave
Pool
Fitness facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View in a map
2650 Monterey Hwy, San Jose, CA, 95111
  • Place, Nor Cal Laser Tag
    ‪5 min walk‬
  • Place, Santa Clara Paintball
    ‪5 min walk‬
  • Place, Santa Clara County Fairgrounds
    ‪18 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(51 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub

Suite, 1 Queen Bed, Accessible, Jetted Tub

7.0 out of 10
Good
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Egyptian cotton sheets, premium bedding, in-room safe

Standard Room, 1 King Bed, Balcony, Pool View

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(29 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

Double Room with Two Double Beds and Bath Tub - Disability Access

  • Sleeps 4
  • Free wired internet

1 King Bed, Non-Smoking, Flat Screen Television, Lounge Chair, Microwave and Refrigerator, High Speed Internet Access, in-Room Safe

  • Sleeps 2
  • Free wired internet

1 King Bed, Non-Smoking, Balcony, Pool View, Work Desk, Microwave and Refrigerator, in-Room Safe

  • Sleeps 2
  • Free wired internet

1 King Bed, Non-Smoking, Jetted Tub, Work Desk, Microwave and Refrigerator, High Speed Internet Access, in-Room Safe

  • Sleeps 2
  • Free wired internet

King Room with Mobility Accessible Tub

  • Sleeps 2
  • Free wired internet

1 King Bed, Non-Smoking, Sofabed, Flat Screen Television, Work Desk, Microwave and Refrigerator, in-Room Safe

  • Sleeps 4
  • Free wired internet

1 Queen Bed, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, in-Room Safe

  • Sleeps 2
  • Free Wi-Fi

Queen Room with Bath Tub - Disability Access

  • Sleeps 2
  • Free wired internet

1 Queen Bed, Non-Smoking, Sofabed, Flat Screen Television, Work Desk, Microwave and Refrigerator, in-Room Safe

  • Sleeps 4
  • Free wired internet

2 Queen Beds, Non-Smoking, Flat Screen Television, Table and Chairs, Microwave and Refrigerator, in-Room Safe

  • Sleeps 4
  • Free wired internet

Suite-1 Queen Bed, Non-Smoking, Jetted Tub, Flat Screen Television, Microwave and Refrigerator, High Speed Internet Access, in-Room Safe

  • Sleeps 2
  • Free wired internet

Mobility Accessible Queen Suite with Roll in Shower and Jetted tub

  • Sleeps 2
  • Free wired internet

Queen Suite With Jetted Tub-Non-Smoking

  • Sleeps 2
  • Free wired internet

Standard King Room With Jetted Tub Non-Smoking

  • Sleeps 2
  • Free wired internet

Similar properties

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  • Pool
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  • Parking included
  • Free Wi-Fi
3.9 out of 5, Good, 1,010 reviews
The price is €97
includes taxes & fees
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About this property

SureStay Plus Hotel by Best Western San Jose Central City

This smoke-free hotel features a fitness center, a sauna, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and concierge services are onsite. Housekeeping is available once per stay.
SureStay Plus Hotel by Best Western San Jose Central City offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Each accommodation is individually furnished. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a sauna and a fitness center.
Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western San Jose Central City. During your stay, you'll be within walking distance of Santa Clara County Fairgrounds. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 15 minutes by foot from Santa Clara County Fairgrounds and a 4-minute drive from CSU San Jose State University
SureStay Plus Hotel by Best Western San Jose Central City offers its guests a sauna and a fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a business center, meeting rooms, and limo/town car service. Free breakfast is available daily. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western San Jose Central City. Limited free parking is available on a first-come, first-served basis.

This San Jose hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Sauna

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch TV with premium cable channels
  • Pay films

Food and drink

  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Parking is included for 1 vehicle per room. A parking fee of USD 30 per night applies for each additional vehicle.

Renovations and closures

The following facilities will be closed during July, August, September, October, and November:
  • Business center
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Jose-Central
Holiday Inn Express Jose-Central Motel
Holiday Inn Express Jose-Central Motel San City
Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City Hotel San Jose
Holiday Inn Express San Jose-Central City Hotel
Holiday Inn Express San Jose-Central City San Jose
Hotel Holiday Inn Express San Jose-Central City San Jose
San Jose Holiday Inn Express San Jose-Central City Hotel
Hotel Holiday Inn Express San Jose-Central City
Holiday Inn Express San Jose Central City
Express Jose Central City Jose

SureStay Plus Hotel by Best Western San Jose Central City Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 466 out of 1008 reviews
Rating 8 - Good. 285 out of 1008 reviews
Rating 6 - Okay. 112 out of 1008 reviews
Rating 4 - Poor. 62 out of 1008 reviews
Rating 2 - Terrible. 83 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Damaia

Liked: Cleanliness, staff & service, amenities
The staff, especially Dinesh at check-in were all friendly and helpful during the stay
Stayed 1 night in Feb 2026

10/10 Excellent

Jose

Stayed 3 nights in Jan 2026

4/10 Poor

Christopher

Stayed 5 nights in Jan 2026

6/10 Okay

Fidel

good
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Stayed 2 nights in Jan 2026

8/10 Good

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was very pleasant. Clean, quiet and very roomy room at a very reasonable price.
Stayed 1 night in Jan 2026

2/10 Terrible

Alhaji Kelfala

Stayed 1 night in Dec 2025

8/10 Good

Alhaji Kelfala

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jan 2026

10/10 Excellent

Hector

Stayed 1 night in Dec 2025

10/10 Excellent

Sheshmani Lalbahadur

Stayed 4 nights in Jan 2026

10/10 Excellent

Andres

Stayed 1 night in Jan 2026

6/10 Okay

Jessica

Stayed 3 nights in Jan 2026

10/10 Excellent

Norma

Stayed 1 night in Jan 2026

2/10 Terrible

Christian

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room had mold all over the place
Stayed 2 nights in Jan 2026

4/10 Poor

Oscar

Stayed 1 night in Jan 2026

10/10 Excellent

Bich

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 5 nights in Jan 2026

10/10 Excellent

Anai

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff amazing, VERY POLITE , EVEN THE HOLIDAY INN STAFF!!! I HAVE NOT DEALT WITH SUCH CUSTOMER SERVICE DRIVEN PEOPLE SINCE PRE-COVID!!!! ABOVE AND BEYOND SERVICE!!!
Stayed 1 night in Jan 2026

2/10 Terrible

Azalea, Los Angeles

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels and linen were stain and breakfast was simple and bland.
Stayed 3 nights in Jan 2026

4/10 Poor

Robin

Business traveller
Disliked: Amenities, property conditions & facilities
No body wash available. The fridge is not cold enough for my insulin pens. The breakfast is the worst compare to similar hotel in its class.
Stayed 1 night in Jan 2026

8/10 Good

Roland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything else was great but no daily room service
Stayed 4 nights in Jan 2026

2/10 Terrible

Liyan

Stayed 3 nights in Jan 2026

2/10 Terrible

Paul

Disliked: Cleanliness, amenities
This is a rundown motel, not a quality hotel. The lobby and room both smelled terrible. I checked in an left immediately. What do I have to do to get a refund?
Stayed 1 night in Jan 2026

10/10 Excellent

jeffrey

Stayed 1 night in Jan 2026

8/10 Good

Cristina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean. Parking was nice. I was able to see my car from the room. Breakfast was great. Overall a good place to stay but TV did not work right and housekeeping knocked at 9am asking if I was checking out
Stayed 1 night in Jan 2026

10/10 Excellent

Lambert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Jan 2026