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Villas de Palermo Hotel and Resort

Property class: 3.5

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Photo gallery for Villas de Palermo Hotel and Resort

A covered outdoor seating area with wooden tables and chairs, overlooking a swimming pool and lush greenery.
A paved pathway flanked by buildings with windows and doors, surrounded by greenery and trees.
A room with a checkered floor, a staircase, a view through a door, and a table with chairs.
A house with a tiled roof, a covered porch, and a garden with various plants.
A swimming pool with a tiled deck, surrounded by lush greenery and a hillside of traditional buildings.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Carretera San Juan del Sur, km 139, San Juan del Sur, Rivas, 48600
  • Place, Petroglyph
    ‪5 min drive‬
  • Place, San Juan del Sur Beach
    ‪5 min drive‬
  • Place, Church of Saint John the Baptist
    ‪6 min drive‬

Room options

View all photos for Basic Villa, 1 Queen Bed

A hotel room with a bed, a desk, and a chair. There is a painting on the wall and a view of the mountains through the window.

Basic Villa, 1 Queen Bed

  • Ocean view
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Villa, 2 Bedrooms

A bedroom with a checkered floor, a wooden bed, two bedside tables with lamps, a ceiling fan, a window with curtains, and a view of greenery outside.

Family Villa, 2 Bedrooms

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 130 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About this property

Villas de Palermo Hotel and Resort

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. A beach shuttle is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Villas de Palermo Hotel and Resort offers 48 accommodations, which are accessible via exterior corridors and feature DVD players and laptop-compatible safes. Rooms open to furnished patios. These individually decorated and furnished accommodations have separate sitting areas and include desks. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas.

Bathrooms include showers, bathrobes, and complimentary toiletries. Televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and ceiling fans. In-room massages, irons/ironing boards, and hair dryers can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Villas de Palermo Hotel and Resort, you'll be within walking distance of Petroglyph. A free beach shuttle, a full-service spa, and an outdoor pool are available.
  • Enjoy local and international cuisine and ocean views while dining at Terraza de Palermo
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, deep-tissue massages, or facials at the spa
  • Services include babysitting, free grocery shopping service, and supervised childcare
  • Onsite recreation includes bike rentals and yoga classes
  • Just a 3-minute drive from Petroglyph and a few minutes from Church of Saint John the Baptist
  • Free beach shuttle service
Villas de Palermo Hotel and Resort offers its guests a full-service spa, an outdoor pool, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge.

Event space at this hotel measures 3003 square feet (279 square meters) and includes a conference center. Spa services, a terrace, and multilingual staff are also featured at the family-friendly Villas de Palermo Hotel and Resort. An area shuttle within 2 kilometers and an airport shuttle (available 24 hours) are available for a fee.

This Tuscan-style San Juan del Sur hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.
Villas de Palermo Hotel and Resort has a restaurant serving breakfast, brunch, lunch, and dinner.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 2 kilometres
  • Free beach shuttle
  • Casino shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 10:30 AM for a fee: USD 5 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Terraza de Palermo

Things to do

  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Children's pool
  • Cot (surcharge)
  • DVD player
  • Grocery/convenience store
  • In-room babysitting
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (3,003 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 52 buildings
  • Banquet hall
  • Built in 2006
  • Smoking not allowed
  • Tuscan architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests should notify this property in advance of their anticipated arrival time.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cribs (infant beds) are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 per person
  • Airport shuttle fee: USD 110 per vehicle (one way)
  • Crib (infant bed) fee: USD 30.0 per night
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Villas de Palermo Hotel and Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children stay free in the same room as the parent or guardian when using exisiting bedding.

Property is also known as

Hotel Resort Palermo
Palermo Hotel Resort
Palermo Villas
Villas Palermo Hotel & Resort
Villas Palermo Hotel & Resort San Juan del Sur
Villas Palermo San Juan del Sur
Villas Palermo Hotel Resort San Juan del Sur
Villas Palermo Hotel Resort
Villas de Palermo Hotel Resort
Palermo Resort Juan l Sur
Palermo And San Juan Del Sur
Villas de Palermo Hotel and Resort Hotel
Villas de Palermo Hotel and Resort San Juan del Sur
Villas de Palermo Hotel and Resort Hotel San Juan del Sur

Villas de Palermo Hotel and Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 52 out of 107 reviews
Rating 8 - Good. 28 out of 107 reviews
Rating 6 - Okay. 18 out of 107 reviews
Rating 4 - Poor. 5 out of 107 reviews
Rating 2 - Terrible. 4 out of 107 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location!! Very friendly staff!
Stayed 1 night in Mar 2024
Verified review

8/10 Good

JUR

Nice and friendly place
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Lizbeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Pool area and the view to the city. My daughter loves it
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Very friendly and helpful staff, they are awesome people.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff! lovely mountain views
Stayed 2 nights in Sep 2023
Verified review

6/10 Okay

Wilber Ernesto

Liked: Amenities
Disliked: Property conditions & facilities
Pool is in poor condition tiles missing
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Uriel

Liked: Cleanliness
The location
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Angee

Liked: Staff & service, amenities, property conditions & facilities
Everything was breathtaking! The villa was Everything my family needed a breath of fresh air! The pool service from Mauricio was above and beyond! Cant wait to return!
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Peaceful place to get some work done and focus. Restful.
Stayed 1 night in Nov 2022
Verified review

8/10 Good

JU YOUNG

Liked: Staff & service
Disliked: Amenities
very kindly
Stayed 2 nights in Sep 2025
Verified review

4/10 Poor

Manuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a chance

Not prepared arrived late and room had no ice . Television down not function and pool out of service which I asked if I can use upon arrival . I will never return but place has potential . Of and they wanted to give me a 20 lbs bag of ice for 5 bucks which is an insult
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Gilda

Liked: Cleanliness
Hermoso lugar y su personal muy amable… gracias
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Marcela Josefina

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Me cobraron dos veces (por Expedis y luego ellos directamente) aunque después lo regresaron al día siguiente y se disculparon me incomodó en el momento que llegamos y había pedido una cama extra para mi hijo y primero dijeron que sí y cuando llegué dijeron no se podía porque no había hecho reserva de los dos cuartos de la villa.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Wilmer Esteban

Liked: Cleanliness, staff & service
La habitación limpia, cómoda y mejor que la de nuestros amigos que se hospedaron en las mismas fechas.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Wilmer Esteban

Liked: Staff & service
Disliked: Amenities
La habitación ya se ve vieja, no es parecida a otras habitaciones en las que me he hospedado anteriormente, se requiere servicio de mantenimiento. Faltaron algunos utensilios de cocina y en nuestra reservación decía que tendríamos vista al mar, y lo único que se veían eran árboles, si la habitación no tiene vista al mar, entonces no ofrecerla con vista al mar. Hicimos llamada a recepción para pedir toallas de papel para cocina, y nos dijeron que no habían, que esas las ponía el huésped, En todas las ocasiones anteriores siempre estaban ahí. En la cocina los sartenes todo se queda pegado, solamente había una toalla de tela para cocina y eso no es suficiente para limpiar y secar después de cocinar, en el pasado era mucho mejor, llevo años hospedándome ahí, y he estado múltiples veces y esta es la primera vez que me llevo un mal sabor de la visita. Tampoco tuvimos estacionamiento cerca de nuestra cabaña, tuvimos que estacionar en el área de checkin y desde ahí trasladar equipaje, algunos de nuestros equipajes pesaban bastante. El día que llegamos encontramos bolsas de basura a la entrada de nuestra cabaña, llamamos a recepción para reportarlo y enviaron para limpiarlo, esto es algo que un huésped recién llegado no debería hacer.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Nazarheli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Villa 50 con Naturaleza.

Bien, Villa 50 contacto con la natauraleza.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Wilmer Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonita la villa que nos asignaron. Fue la número 33 y tiene una vista espectacular!
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Jorge

Liked: Staff & service, amenities, property conditions & facilities
Muy buenas instalaciones
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

jc

Liked: Staff & service
Disliked: Amenities
I like the views we had from our condo. Everything about the location to the staff was great. My kids loved the pool area and also that we had howler monkeys outside our bedroom windows. The only thing that was inconvenient was that we did not have a TV. Normally this would not be an issue but the fact that it was in the amenities and this one reason we picked it traveling with kids. We also have a 4 legged son that could not make the trip as it said that no pets are allowed. But when we arrived seen several guet walking their pets.
Stayed 2 nights in Apr 2022
Verified review

10/10 Excellent

Minor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper bello el lugar, justo para relajarnos
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bitter sweet days!😞

My husband and I love coming to Palermo for years because it’s just right for us. The villas are comfortable, clean and most have a great view of the ocean and vicinity. However the T.V. Cable SERVICE MAKES THIS PLACE WHOLE. I HOPE THEY FIX THE SITUATION SOON BECAUSE THE WIFI DOESN'T WORK ITS DELAYED AND IT FREEZES ALL THE TIME AND ITS ANNOYING SO YOU CANT WATCH ANYTHING AT ALL. 🙁🙁
Stayed 2 nights in Jul 2021
Verified review

6/10 Okay

Paul

Awesome place, but double check your reservations

A friend and I each booked a villa here. Beautiful place! The problem is, the hotel desk closed at 8pm (not midnight, as advertised). The gate guard had my friend’s reservation, but had no idea of my stay, as the hotel had cancelled my reservation! My attempts to show my proof of payment and reservation # were unsuccessful. I had to bunk with my buddy. Next day, front desk said that my booking was cancelled once I applied a hotels.com coupon. The hotel thought my entire stay was removed, not just the price adjustment. They couldn’t refund, since hotels.com had already taken my payment.
Stayed 1 night in May 2021
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall ok, everything is very dated! Staff very nice!
Stayed 1 night in Dec 2020
Verified review

6/10 Okay

Dara

Liked: Room comfort
Disliked: Cleanliness
Cuando llegamos al lugar,esperamos 30 minutos porque no sabían de nuestra reservación,no tienen un control.Nos dieron una villa de emergencia y esta no estaba limpia.
Stayed 1 night in Nov 2020
Verified review

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ALL INCLUSIVE PLEASE

Love the view of the bahia of san juan del sur. Everything is beautiful. My husband and i have been at the palermo for the past 3 years. Hotel.com MUST BRING ALL INCLUSIVE BACK.😁
Stayed 3 nights in Jul 2019