6/10 Okay
Naomy
26 Jul 2025
Disliked: Property conditions & facilities
The property never informed us that construction was taking place on the property. Every weekday at 7am we were awaken by sounds of construction; banging, drilling, yelling, etc.
There was a piece of blond hair in the bathroom that I noticed on my first day of my arrival, it was still there when I left 7 days later. And the housekeeping staff would have full fledged conversations by my door at 8am (I was by the elevator) for at least 45 minutes. Not working and talking, just hanging on their cleaning cart talking about rooms, customers and life in general (I’m bilingual).
The service and weekday staff at Cafe Tropical was excellent! After the first day, Sarallee (the Cat Lady) knew what I ate and how my husband and I took our coffee. She was very attentive, personable and thoughtful. However one day on the weekend, I met my family in the Cafe Tropical for breakfast. They were going on an excursion, I was hanging on the beach for the day. I ordered an omelette (the food was excellent all 7 days) as I started eating my family left. I was alone finishing my meal. I sat there for at least an hour. The staff was bussing around to other tables. No one asked if I’d like a coffee, if I was ok or needed anything else.
I like that the hotel is not huge, which in turn the beach was not crowded, the pool was not too crowded nor the other facilities. I also liked that the property is not on the main strip, but walkable to the main strip or a quick Uber ride.
Naomy
Stayed 7 nights in Jul 2025
