Fairmont El San Juan Hotel

5.0 star property

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Photo gallery for Fairmont El San Juan Hotel

Hypo-allergenic bedding, pillow-top beds, in-room safe
Casita, Suite, 1 King Bed, Terrace, Oceanfront | Terrace/patio
7 bars/lounges, lobby lounge, wine bar
Sports facility
Villa, 1 King Bed, Balcony, Ocean View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available

Explore the area

Map
6063 Isla Verde Avenue, Carolina, 00979
  • Isla Verde Beach
    ‪1 min walk‬
  • Carolina Beach
    ‪9 min walk‬
  • Plaza las Americas
    ‪9 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪13 min walk‬

Room options

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • 191 sq m
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed, Ocean View

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Patio

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

  • 57 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Patio

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 1 King Bed, Accessible, Ocean View

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

  • Partial ocean view
  • 128 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Fairmont, Room, 1 King Bed, Accessible

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Signature Room, 2 Queen Beds, Ocean View

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Villa, 2 Queen Beds, Terrace, Beachside

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Accessible

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Beachside

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Balcony, Poolside

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Bungalow, 1 King Bed, Terrace

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Fairmont, Room, 1 King Bed

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • Sleeps 6
  • 1 Queen Bed

Villa, 2 Queen Beds, Terrace, Poolside

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 2 Queen Beds, Terrace, Beachside

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Partial Ocean View

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Balcony, Poolside

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

Villa, 1 King Bed, Terrace, Poolside

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 90 sq m
  • Sleeps 4
  • 1 King Bed

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Fairmont El San Juan Hotel

Beachside resort with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Fairmont El San Juan Hotel's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. Housekeeping is available on request.
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the pool at Fairmont El San Juan Hotel. During your stay, you're just a quick walk from Isla Verde Beach. You'll find features like free WiFi in public areas, plus 4 outdoor pools and 6 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy Caribbean cuisine at Caña, one of the property's 6 restaurants and 7 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 4 outdoor pools
  • Indulge with manicures and pedicures, aromatherapy, or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and volleyball
  • Guests have great things to say about the pool and the helpful staff
  • Just a 5-minute drive from The Mall of San Juan and 6 minutes from Museo de Arte de Puerto Rico
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Fairmont El San Juan Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi. This eco-certified resort also offers outdoor tennis courts and a fitness center. Parking is available for a fee.

This Carolina resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Caña - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.
El Bistro - This coffee shop serves breakfast and light fare. Open daily.
Chandelier Bar - This lobby lounge serves light fare only. Open daily.
Wine Bar - Onsite wine bar. Open daily.
El San Juan Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square foot of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Grab bar in shower
  • Lift
  • Low-height electrical sockets in bathroom
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 4 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Fairmont El San Juan Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1015 out of 1752 reviews
Rating 8 - Good. 319 out of 1752 reviews
Rating 6 - Okay. 205 out of 1752 reviews
Rating 4 - Poor. 103 out of 1752 reviews
Rating 2 - Terrible. 110 out of 1752 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nipesh R

Stayed 4 nights in Jan 2025

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
food and drinks were very expensive
Stayed 3 nights in Jan 2025

10/10 Excellent

fred, palm city

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was the issue. Absolutely unacceptable room conditions. I thought I was staying in an "exclusive" resort. From the condition of our room I was staying at a Motel 6 at best. I will say that everything outside of our room was "exclusive". The staff friendly when you sought them out if you needed anything. The very best service from this establishment was their bar service. Never had an empty glass so that goes far.
Stayed 6 nights in Jan 2025

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. Having access to lounge chairs and umbrellas on the beach was priceless. Sand and water was perfect!
Stayed 2 nights in Feb 2025

4/10 Poor

Lauren

Travelled with group
Disliked: Cleanliness, staff & service
We spent an average of $800 a night at this property so I had imagined our experience would be upscale. No ventilation in the bathrooms at all, dirty toilets, and our room door had a huge gape at the bottom of the door where anyone could put something under it and unlock the door. We felt unsafe. Even after bringing this up twice to the front desk nothing was ever done. No resolution. The staff were rude. If paying this much you expect the room to be top tier. They were not. The rooms are old and due to no ventilation in the bathroom, mold is prevalent. The door to our bathroom was all banged up and the wooden door breaking off. Also we were put next to the elevators and with the gaping hole on the bottom of the door we could not sleep due to noise. I will never stay here again for my trips to San Juan. The location was great however service and rooms fell extremely short for what should be an upscale resort experience. The pool and beach are nice but the staff ignore you and stand around instead of asking if they can assist. The lobby and downstairs are quite nice but stay elsewhere. For the money it was not worth staying here. Even our toilet barely flushed and at times had no water pressure. There is no divider or shower glass for the bathroom so everything gets wet in the bathroom when you shower. Do Not Stay Here
Stayed 4 nights in Jan 2025

8/10 Good

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property was older but beautiful. Things were made so much nicer years ago and held up better . It was very classy.The power did go out often but instantly came back on . The beach was very nice. The hotel was only about five min from the airport. Which was great.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful grounds, lobby and beach, dreadful room

I had high expectations for my stay during NYE week with my family. We traveled with three other families. While the grounds are very nice including the pool and beach area as well as the main lobby area, the room quality was terrible, on par with a cheap roadside motel. When we arrived in the room, the bathroom vanity was broken and laying halfway on floor, the wardrobe door was dangling on two hinges (3 were broken), the two main USB outlets were broken and not functional and loosely hanging on the wall and the window was so tarnished that you couldn't really see out of it. The quality of the mattress and bedding was dreadful. When I complained to the front desk, they screwed the vanity back on after two days but that's all they could do. When I checked out, the attendant was not friendly and didn't even ask how our stay was. For a Fairmont and an average of $1k a night, we expected much more.
Stayed 4 nights in Dec 2024

10/10 Excellent

thomas

Stayed 3 nights in Jan 2025

6/10 Okay

Victoria

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Pauline, Doral

Travelled with partner
Disliked: Staff & service
An exceptionally average resort. Housekeeping doesn’t show up till 5 PM most days and one day didn’t show up at all. When we realized and called at 7 PM it was too late to get the room made up for the day. Wi-Fi in the room was very patchy service around the hotel pretty weak. Food around the pool terrible.
Stayed 3 nights in Jan 2025

10/10 Excellent

Andra Priscilla

Stayed 2 nights in Jan 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Maribel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was very old and had many issues while I was there one week. No hot water , broken shower head and the wall was bubbly with condensation .
Stayed 7 nights in Jan 2025

10/10 Excellent

Domingo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Loved the ancient tree in the patio. The only negative comment is that the barhroom in our room was bot cleaned properly.
Stayed 1 night in Jan 2025

10/10 Excellent

Moshe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Jan 2025

10/10 Excellent

Carlos, Doral

Stayed 1 night in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and experience
Stayed 5 nights in Sep 2024

4/10 Poor

Stacey

Travelled with family
Disliked: Cleanliness, staff & service
Service was poor in many areas- pool bar, front desk, and pool attendants. We paid a ridiculous $100 per day resort fee to have a pool attendant with an attitude toss a couple of towels at us and tell us to find our own chairs. The only place their service was decent was at the bar where the music shows were held- which were actually very good. The room was not very clean and the hotel is generally fairly run down. I won’t return.
Stayed 2 nights in Jan 2025

6/10 Okay

Frederick

Travelled with partner
Liked: Staff & service, amenities
The lobby bar is great, sushi was great..live entertainment was great...the rest of the hotel is very dated..rust on hinges in the room, for the price ..much better options available to stay...property really needs to be renovated...
Stayed 1 night in Jan 2025

10/10 Excellent

Gregory, stamford

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice beach, fun lobby
Stayed 4 nights in Dec 2024

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2025