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Four Points by Sheraton Caguas Real Hotel & Casino

3.5 star property

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Photo gallery for Four Points by Sheraton Caguas Real Hotel & Casino

Porch
Lobby
View from property
Meeting facility
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Gym
  • Room service
  • Bar

Explore the area

View in a map
500 Alhambra En Granada Boulevard, Caguas, 00726
  • Place, Jardin Botanico y Cultural de Caguas
    ‪6 min drive‬
  • Place, Port of San Juan
    ‪30 min drive‬
  • Place, El Yunque National Forest
    ‪32 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(33 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • 33 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Pool View

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

8.6 out of 10
Excellent
(4 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

9.4 out of 10
Exceptional
(16 reviews)
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking, Pool View

10.0 out of 10
Exceptional
(3 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Four Points by Sheraton Caguas Real Hotel & Casino

Family-friendly hotel with a casino and a 24-hour fitness center
A casino, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Four Points by Sheraton Caguas Real Hotel & Casino offers 125 accommodations with safes and complimentary newspapers. Beds feature Select Comfort mattresses. 55-inch LED televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Four Points by Sheraton Caguas Real Hotel & Casino. During your stay, you'll be close to Jardin Botanico y Cultural de Caguas. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at Flor de Caña Eatery Eatery & Bar, a family restaurant with pool views
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • 4.4 mi (7.1 km) from Jardin Botanico y Cultural de Caguas and 17.9 mi (28.8 km) from El Yunque National Forest
Four Points by Sheraton Caguas Real Hotel & Casino offers its guests a children's pool, an outdoor pool, a waterslide, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A casino, a terrace, and multilingual staff are also featured at the family-friendly Four Points by Sheraton Caguas Real Hotel & Casino. For a fee, parking is available.

This 3.5-star Caguas hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Flor de Caña Eatery Eatery & Bar - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 13.38 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 12.84 to 21.40 for adults and USD 10.70 to 16.05 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Flor de Caña Eatery Eatery & Bar

Things to do

  • 10 gaming tables
  • 18-hole adjacent golf course
  • 24-hour gym
  • 433 slot machines
  • Casino (3,800 square foot of space)
  • Children's pool
  • Outdoor pool
  • Piano
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 25.00
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 17 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12.84 to 21.40 for adults, and USD 10.70 to 16.05 for children
  • Self parking fee: USD 13.38 per day (in/out privileges)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caguas Four Points
Caguas Four Points Sheraton
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Four Points by Sheraton Caguas Real Hotel & Casino Hotel Caguas

Four Points by Sheraton Caguas Real Hotel & Casino Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 605 out of 1005 reviews
Rating 8 - Good. 230 out of 1005 reviews
Rating 6 - Okay. 93 out of 1005 reviews
Rating 4 - Poor. 42 out of 1005 reviews
Rating 2 - Terrible. 35 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tais

Stayed 1 night in Jul 2025

10/10 Excellent

RAFAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jaziel

Stayed 1 night in Jul 2025

10/10 Excellent

Bianca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta
Stayed 2 nights in Jul 2025

6/10 Okay

Alexis

Travelled with family
Disliked: Property conditions & facilities
Our arrival experience was not pleasant. We had to move to other room due to mold smells in our first room. Then the second room the AC didn’t work and had to be replaced. No, apologies given just “we will take care of it”, like they were use to this happening regularly. Afterwards, the stay went well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rafael, Santa Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2025

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jun 2025

10/10 Excellent

Salomon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En Español, el Hotel está super bonito todo es 100% limpio, el cuarto también el staff bien amigable, especialmente la gente que trabaja la barra
Stayed 4 nights in Jun 2025

10/10 Excellent

BrendaLiz

Stayed 3 nights in Jun 2025

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Olmar

Stayed 3 nights in Jun 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is clean and accessible. Casino is big, plenty of machines and tables. Pool would be nice if it was accessible earlier than 9 am. Gym small but doable for a couple of days.
Stayed 3 nights in Jun 2025

10/10 Excellent

Suhei

Stayed 4 nights in Jun 2025

6/10 Okay

Maybelline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was Charged $13.38 for parking when I check-in at 7pm and lefted at 11:40 am , I consider a lot. After reserving room and processing payment My final bill that was email to me to pay on the property was $46.92 and they charged me $50.00
Stayed 1 night in May 2025

10/10 Excellent

Yvannie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is my go to spot in Puerto Rico for hotel accommodations in this particular area. The hotel staff is always fantastic and the rooms are clean,
Stayed 2 nights in May 2025

10/10 Excellent

Norbert

Stayed 4 nights in May 2025

10/10 Excellent

Alec

Stayed 4 nights in Mar 2025

8/10 Good

Zulma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Nice stay outside San Juan

Our first time staying at 4Points, the experience was great!!
Stayed 1 night in May 2025

10/10 Excellent

Luz-Selenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road towards the hotel not well kept ... in bad weather ot floods and not well lit at night.
Stayed 1 night in May 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Luis, San Juan

Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everthing
Stayed 2 nights in Apr 2025

8/10 Good

Orlando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for transit. The food could be better (breakfast). Too few options.
Stayed 6 nights in Apr 2025