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Hotel Milano

2.0 star property
VIP Access

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Photo gallery for Hotel Milano

Panoramic Suite, City View
Panoramic Suite, City View | Terrace/patio
Hallway
Front of property
Signature Suite, 1 King Bed, Non Smoking

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
307 Calle Fortaleza, San Juan, San Juan, 00901
  • Place, Calle Fortaleza
    ‪1 min walk‬
  • Place, Castillo de San Cristobal
    ‪3 min walk‬
  • Place, Port of San Juan
    ‪4 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 King Bed, Non Smoking

Signature Suite, 1 King Bed, Non Smoking

Signature Suite, 1 King Bed, Non Smoking

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Honeymoon Suite, 1 King Bed, City View

Honeymoon Suite, 1 King Bed, City View

Honeymoon Suite, 1 King Bed, City View

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, City View

A modern living room with a patterned floor, a round coffee table, a sofa, and a TV mounted on the wall.

Executive Suite, City View

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

Deluxe Room, 1 King Bed, Roll-in Shower

Deluxe Room, 1 King Bed, Roll-in Shower

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Suite, City View

Panoramic Suite, City View

Panoramic Suite, City View

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Milano

Along with concierge services, this smoke-free hotel has a 24-hour front desk and a TV in a common area. WiFi in public areas is free. Other amenities include multilingual staff assistance. Change of towels is available on request.
Hotel Milano offers 31 air-conditioned accommodations with espresso makers and designer toiletries. Memory foam beds feature premium bedding. 45-inch Smart televisions come with premium satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Hotel Milano, you're just a quick walk from Port of San Juan. Free WiFi in public areas and concierge services are available.
  • Free WiFi
  • Amenities include a multilingual staff, an elevator, and TV in a common area
  • Just a 3-minute walk from Port of San Juan and a 5-minute drive from Sheraton Casino
As a guest of Hotel Milano, you'll find multilingual staff, concierge services, and a television in a common area. WiFi is free in public spaces. Hotel Milano also features an elevator and a water dispenser.

This San Juan hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (89 centimetre high)
  • Handrails in stairways (89 centimetre high)
  • Lift (122 centimetre wide door)
  • Raised toilet seat (43 centimetre high)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (94 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with premium satellite channels

Food and drink

  • Espresso maker
  • Mini-fridge

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Milano

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 38.15 per accommodation, per night
  • A damage deposit of USD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 7:00 AM.
Property Registration Number 02-79-193983
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Milano Hotel
Hotel Milano San Juan
Hotel Milano Hotel San Juan

Hotel Milano Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 256 out of 381 reviews
Rating 8 - Good. 66 out of 381 reviews
Rating 6 - Okay. 35 out of 381 reviews
Rating 4 - Poor. 14 out of 381 reviews
Rating 2 - Terrible. 10 out of 381 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Dan

Stayed 1 night in Jan 2026

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean room. Good staff. Goood location in Old San Juan
Stayed 1 night in Jan 2026

4/10 Poor

Melissa, Bourbonnais

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Our stay wasn’t what we had hoped. However, I will be fair with my review and give proper credit where credit is due, but likewise, I will be very honest on what the lacks. Let’s start with the “pros”- Upon entry to the lobby the hotel has a wonderful aroma. The hotel doesn’t have young kids running around. The front desk staff was rather friendly and guided us to excursions. Overall, the mattresses were pretty comfortable on the queen bed. Room did appear clean. Let’s address the “cons”- You hear everything! The walls and floors are paper thin so we heard when our neighbor flushed their toilet all hours of the night, we heard the elevator door ‘dinging’ all hours of the night, we heard each person fill their ice cup in the middle of the night, we heard people up early leaving and rolling their roller bags on the hallway tile floor, and of course we heard people talking in the hallway. There is no privacy. And good luck getting sleep without being woken multiple times throughout the night from noise in the hallway, your neighbors, and the floors either above or below you. Outside of the noise issue, the shower doesn’t get hot (at least not in room 304). The pillows are like sleeping on a sheet of paper- flat. (Walk down a few blocks to Marshall’s and grab a pillow or bring yours from home). The toilet flush is obnoxiously loud in every room. The rooms have two outlets. The rooms are very basic.
Stayed 3 nights in Jan 2026

10/10 Excellent

Beth

Liked: Cleanliness, property conditions & facilities
Great location. Nice and clean. Staff helpful
Stayed 3 nights in Jan 2026

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Room was OK with some odd inconveniences like a bed frame positioned so that we couldn’t avoid tripping over it. We were assured they would keep our luggage safe when we arrived too early to get into our room, but it turned out to be exposed to street traffic without anyone supervising. We could have lost everything!
Stayed 1 night in Jan 2026

10/10 Excellent

christopher

Stayed 2 nights in Jan 2026

8/10 Good

Cathy, Slaton

Liked: Cleanliness, amenities, property conditions & facilities
Girls at the front desk were very efficient, polite and helpful. This hotel is one of the few that had an elevator.
Stayed 1 night in Jan 2026

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, amenities
New renovation. Big rooms.
Stayed 1 night in Jan 2026

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was newly renovated and very well done. Loved the shower. Great location. Staff was excellent and helpful
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Stayed 1 night in Jan 2026

6/10 Okay

Van, Fort Worth

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good location, clean room and helpful staff. No pool or complimentary breakfast. Very minimal amenities - no tissue paper. Nothing special for the “honeymoon suite” costing about $500 per night. Our room was on the 5th floor but elevator goes up to the 4th floor. We carried our heavy luggage up/down one flight of stairs. Unlikely to return to this hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Very clean. The staff was excellent, both on arrival and checkout.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Stayed 3 nights in Jan 2026

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
The hotel is sleek and modern. Our room was clean and fresh. All the staff was very friendly and helpful. A great location to stay for cruises. It is just a 10 to 15 minute walk to the old San Juan Piers. There are also plenty of options for restaurants. It was quiet after dark. What we really likes also was how courteous the drivers are. Many would stop to let you pass and give a wave to us.
Stayed 1 night in Jan 2026

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, amenities
Hotel is in a great location in Old San Juan and you can walk everywhere and see the sights. It has recently been renovated The lobby and our room were clean and looked great. The check in at exactly 4 pm needs to be improved. There were 20 people waiting for our keys. So then at 4pm all the rooms were available?! You can start the process at 3:30… maybe…
Stayed 1 night in Jan 2026

6/10 Okay

Van, Fort Worth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good location. Helpful and friendly staff. Clean room but very minimal amenities for $500 a night. No complimentary breakfast, water bottles, cookies, tissue paper, or pool.
Stayed 2 nights in Jan 2026

10/10 Excellent

Heather

Stayed 1 night in Jan 2026

4/10 Poor

Stephen

Travelled with group
Liked: Cleanliness
Disliked: Amenities
This expensive hotel deserves a review of its practices. We showed up early in the morning. Told could not check in till 1bpm and walked around old Sa Juan. At 130 pm being tired went back to the hotel and were told we could not check in till 4 pm. By 4 pm 10 other people arrived and joined up sittting in the sparse and austere waiting room. At 200$ per night we were surprized at the waiting room. No water. One bathroom hidded in the back. Curous the 4 pm deadline. It seems to me all the room cannot all be ready at 4 pm but becomenprogressively as the cleaning team cleans one room after another. The desk staff was polite. I hope the admin team reviews this and reevaluates how best to handle paying clients. So unless you plan to come after 3 pm. Beware!
Stayed 1 night in Jan 2026

10/10 Excellent

Doris

Stayed 1 night in Jan 2026

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities
At the center of everything in Old San Juan
Stayed 4 nights in Jan 2026

10/10 Excellent

Ciara C

Liked: Cleanliness, staff & service, amenities
Clean, quiet hours respected
Stayed 1 night in Jan 2026

10/10 Excellent

Monica

Stayed 1 night in Jan 2026

8/10 Good

Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to improve the water heater
Stayed 2 nights in Jan 2026

10/10 Excellent

Chelita

Liked: Cleanliness, staff & service
The staff was awesome! Only one chair and no drawers in the room. It was clean.
Stayed 2 nights in Jan 2026

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness
Stayed overnight before leaving for a cruise, and the hotel was sufficient for that purpose. The room was clean, and the bathroom had been recently updated. I appreciated the choice to have all tile (marble) flooring with no carpet in the room. The hotel is still being renovated, so there are a few things that need polishing. Check-in was delayed by about an hour. Located in Old San Juan, walking around and exploring was enjoyable. The hotel is walkable to Pier 4.
Stayed 1 night in Jan 2026