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Hotel Puerto Valdes

4.0 star property
VIP Access

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Photo gallery for Hotel Puerto Valdes

Lobby sitting area
Point of interest
Rooftop terrace
Point of interest
Presidential Penthouse | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
100 Calle Valdés, San Juan, San Juan, 00901
  • Place, Port of San Juan
    ‪3 min walk‬
  • Place, Castillo de San Cristobal
    ‪12 min walk‬
  • Place, Escambron Beach
    ‪16 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio

Studio

Studio

9.8 out of 10
Exceptional
(31 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

9.4 out of 10
Exceptional
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luxury Apartment

Premium bedding, pillow-top beds, in-room safe, individually decorated

Luxury Apartment

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premier Apartment

Premier Apartment

Premier Apartment

7.0 out of 10
Good
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Signature Penthouse

Signature Penthouse

Signature Penthouse

10.0 out of 10
Exceptional
(2 reviews)
  • Bay view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Presidential Penthouse

Presidential Penthouse

Presidential Penthouse

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Hotel Puerto Valdes

A restaurant, a 24-hour fitness center, and a rooftop terrace are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free cruise terminal shuttle. Other amenities include a 24-hour business center, a business center, and conference space. Housekeeping is available on request.
Hotel Puerto Valdes offers 15 accommodations with espresso makers and safes. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. A pillow menu is available. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Televisions come with premium cable channels. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Puerto Valdes. During your stay, you're just a quick walk from Port of San Juan. Enjoy features like free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at the steakhouse
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute walk from Port of San Juan and a 1-minute drive from Pan American Pier
  • Free ferry terminal, local-area, and cruise terminal shuttle service
  • Pets welcome for a fee
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. An area shuttle within 4 kilometers and a cruise ship terminal shuttle are free. A 24-hour fitness center, a rooftop terrace, and a vending machine are also featured at the business-friendly Hotel Puerto Valdes. The hotel can provide concierge services and wedding services. Self parking is free.

This 4-star San Juan hotel is smoke free.

CARNES STEAKHOUSE - This steakhouse serves dinner only. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 4 kilometres
  • Free cruise terminal shuttle
  • Free ferry terminal shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Couples/private dining

Restaurants on site

  • CARNES STEAKHOUSE

Things to do

  • 24-hour gym
  • Art gallery
  • Wine tasting room

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,200 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Freezer
  • Hob
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hotel Puerto Valdes offers transfers from the cruise terminal. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Puerto Valdes
Hotel Puerto Valdes Hotel
Hotel Puerto Valdes San Juan
Hotel Puerto Valdes Hotel San Juan

Hotel Puerto Valdes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 386 out of 609 reviews
Rating 8 - Good. 123 out of 609 reviews
Rating 6 - Okay. 56 out of 609 reviews
Rating 4 - Poor. 23 out of 609 reviews
Rating 2 - Terrible. 21 out of 609 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was lovely. Nice little kitchenette. The staff was very courteous and let us into our room early and let us leave our car there after checkout until our evening flight. Only not hot water for shower. The only thing we didn’t like was
Stayed 1 night in Dec 2025

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to the Ports
Stayed 1 night in Dec 2025

6/10 Okay

Bryan

Travelled with family
The room was clean and the staff polite but it wasn’t luxury. First off, we messaged the hotel a few days in advance for a late check and when I messaged on check in day I was told the hotel was full and that we couldn’t. Also, we booked the penthouse which seemed ok until you learn the restaurant is right next to your room and the restaurant thinks it’s a night club. Or when the fire alarm goes off from the kitchen smoke. It’s a shame because the people are nice and the location is good so we gave 3 stars for that
Stayed 1 night in Dec 2025

8/10 Good

William

Stayed 1 night in Dec 2025

8/10 Good

Fay

Liked: Cleanliness, amenities, property conditions & facilities
Yes and he was extremely good
Stayed 1 night in Dec 2025

8/10 Good

MARISOL

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was really cute but our room was not thoroughly cleaned. Table had grease stain and crumbs. Mucus in sink and toilet not clean. We were too tired to go down and say something.
Stayed 1 night in Dec 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful keeping us from getting a parking ticket. The room we stayed in was very clean and met our need for one night but unfortunately we would not return. This building is a renovated storage building in the Old San Juan port area. The area does not feel safe for walking after dark. Additionally, if you’re a light sleeper you may find the noise keeping you up into the wee hours.
Stayed 1 night in Dec 2025

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice apartment with a great view, we could live there. 5-10 minute walk to old town shops and restaurants, as well as cruise terminal.
Stayed 5 nights in Dec 2025

10/10 Excellent

Arthur

Stayed 1 night in Dec 2025

6/10 Okay

Robert, Cincinnatti

Travelled with partner
Liked: Cleanliness
There were no hand towels or wash clothes provided for the bathroom and kitchenette. There was also no coffee maker but the front desk clerk did bring one up promtply upon request. Aparently all water heating is done with solar so the water never did get hot, and in the morning there was not even warm water; makes for a miserable shower.
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The staff was excellent. Hector went out of his way to help us with all the local information.
Stayed 1 night in Dec 2025

2/10 Terrible

Eric

Stayed 1 night in Nov 2025

10/10 Excellent

Pearse, Cape Coral

Liked: Cleanliness, amenities, property conditions & facilities
Yes very clean
Stayed 1 night in Nov 2025

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very modern and clean. We stayed in the penthouse that is extremely spacious. Attentive staff and welcoming.
View from rooftop
Stayed 1 night in Nov 2025

10/10 Excellent

Yintong

Stayed 1 night in Nov 2025

2/10 Terrible

Pamela

Disliked: Cleanliness, amenities
The hotel appeared to be under construction and the room was half finished. It was in a bad location with no place to eat in the hotel or within walking distance. Very expensive for what it is. Do not recommend.
Stayed 1 night in Oct 2025

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities
Great room
Stayed 2 nights in Nov 2025

10/10 Excellent

Elsie

Stayed 2 nights in Nov 2025

10/10 Excellent

Kristy

Travelled with family
Excelente

10/10 Excellent

Ronell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was wonderful. The staff were friendly and welcoming, and the room was spotless. The view was incredible—I could even see when the cruise ships came in. The food at the restaurant was delicious; I had the salmon, and it was cooked perfectly. They also have a great selection for dinner. The neighborhood felt safe and quiet, and it’s easy to walk around and explore. Overall, a 10/10 stay. Highly recommend!
Stayed 1 night in Nov 2025

10/10 Excellent

enoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, short walk to ferry and buses. Friendly staff that took great care of us and anything that we needed they delivered.
Stayed 4 nights in Nov 2025

4/10 Poor

Monica

Travelled with partner
Disliked: Cleanliness
No hot water (I think they use solar power to heat it up) Very dirty furniture - sitting couch chairs needed to be steam cleaned or thrown out, I wouldn’t even sit on them! Window shades has holes in them Patio space had trash on floor Positive …. Staff was very friendly!
Stayed 2 nights in Oct 2025

6/10 Okay

Marilyn

Travelled with group
Disliked: Amenities, property conditions & facilities
Staff was courteous. Basically had no amenities. No toilet tissue in room , tv didn't work in bedroom , no bath cloths,fire alarm kept going off. Just a very run down place.
Stayed 1 night in Oct 2025

6/10 Okay

Elizabeth

Travelled with group
The hotel was in a run down area nd the fire alarm went off all morning the day we checked out. Light is kitchen was strobing.
Stayed 1 night in Oct 2025

8/10 Good

Arielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious with kitchenette, outside balcony, and separate bedroom. Definitely great for a lengthy stay. Walkable area. Restaurants are a bit of a distance to walk to probably need a car or uber/lyft. They have a restaurant kind of pricy upstairs. Rooftop view is nice and a jacuzzi<
Stayed 3 nights in Oct 2025