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Room 5: Relaxed City Haven in Santurce

2.0 star property

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Photo gallery for Room 5: Relaxed City Haven in Santurce

Terrace/patio
Reception
Standard Double Room
Reception
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

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669 Monserrate St, Puerto Rico, San Juan, San Juan, 00907
  • Place, Plaza del Mercado
    ‪11 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪15 min walk‬
  • Place, Puerto Rico Convention Center
    ‪20 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Room 5: Relaxed City Haven in Santurce

Hotel with free parking, near Condado Beach
Express check-out, free self parking, and free WiFi in public areas are available at this hotel. Housekeeping is available on request.
This San Juan hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
During your stay at Room 5: Relaxed City Haven in Santurce, you're just a quick walk from Conservatory of Music of Puerto Rico. You'll find features like free WiFi in public areas and free self parking.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Just a 4-minute drive from Pan American Pier and a few minutes from Puerto Rico Convention Center
  • Cats and dogs welcome for a fee
Room 5: Relaxed City Haven in Santurce offers its guests express check-out. Public spaces have free WiFi. Free self parking is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • No lift

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 40
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from February 1 2026 to January 1 2028 (dates subject to change).

Access methods

Access code, private entrance

Pets

  • Pets: USD 15 per pet, per day
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 35 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per day
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include window guards
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.

Property is also known as

Relaxing Room In Monserrate Hotel Luz
Room 5: Relaxed City Haven in Santurce Hotel
Room 5: Relaxed City Haven in Santurce San Juan
Room 5: Relaxed City Haven in Santurce Hotel San Juan

Room 5: Relaxed City Haven in Santurce Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 10 reviews
Rating 8 - Good. 0 out of 10 reviews
Rating 6 - Okay. 3 out of 10 reviews
Rating 4 - Poor. 0 out of 10 reviews
Rating 2 - Terrible. 2 out of 10 reviews

7.6/10

Cleanliness

5.6/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Karla

Disliked: Cleanliness, staff & service
It has potential, but the room could be cleaner. I was not able to find a staff member to share my concerns.
Stayed 3 nights in Aug 2025

2/10 Terrible

Jose

Stayed 5 nights in Aug 2025

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are tiny and have only one staff. Also no electricity and i still haven't recieved my refund from Travelocity eventhough the property approved the refund.
Stayed 5 nights in Aug 2025

10/10 Excellent

Madyson Leigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how simple everything was ! Our room was very cute ! Area is quiet and has parking !
Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Liked: Staff & service, amenities
The room was clean. TV didn't work. A/C in room 5 makes a grinding sound every 5 minutes or so. Great room for resting when everything works. Modern bathroom. Hospitable and kind host.
Stayed 1 night in Jun 2025

10/10 Excellent

mariam

Liked: Cleanliness, property conditions & facilities
Clean and just as advertised
Stayed 1 night in May 2025

10/10 Excellent

Tatianna

Stayed 3 nights in Apr 2025

10/10 Excellent

Glerisbell

Liked: Cleanliness, property conditions & facilities
Cobran $10 por noche por parking creo que eso no debe ser asi pero por lo demas esta super limpio y la gente del servicio son muy amables.
Stayed 2 nights in Apr 2025