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Sheraton Puerto Rico Resort & Casino

4.0 star property

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Photo gallery for Sheraton Puerto Rico Resort & Casino

Aerial view
4 restaurants, breakfast, lunch, dinner served; Brazilian cuisine
Beach nearby, free beach shuttle, beach towels
Presidential Suite, 2 Bedrooms, Bay View | View from room
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
200 Convention Boulevard, San Juan, 00907
  • Place, Distrito T-Mobile
    ‪2 min walk‬
  • Place, Puerto Rico Convention Center
    ‪4 min walk‬
  • Place, Pan American Pier
    ‪12 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, City View

View from room

Traditional Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(78 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(79 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed, Bay View

9.0 out of 10
Wonderful
(35 reviews)
  • Bay view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Queen Beds, Bay View

9.4 out of 10
Exceptional
(23 reviews)
  • Bay view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View

  • City view
  • 63 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • City view
  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Bay View

  • Bay view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Bay View

8.6 out of 10
Excellent
(23 reviews)
  • Bay view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Bay View

9.0 out of 10
Wonderful
(18 reviews)
  • Bay view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (View)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (View)

  • Bay view
  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, Bay View

Presidential Suite, 2 Bedrooms, Bay View | Living area

Presidential Suite, 2 Bedrooms, Bay View

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 210 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

  • City view
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

View from room

Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • City view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

  • City view
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

  • City view
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 91 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton Puerto Rico Resort & Casino

Family-friendly hotel with 4 restaurants, steps from Puerto Rico Convention Center
Along with 4 restaurants, this smoke-free hotel has a full-service spa and a casino. Free WiFi in public areas and a free beach shuttle are also provided. Additionally, an outdoor pool, 4 bars/lounges, and a 24-hour fitness center are onsite. Change of bedsheets is available on request.
Sheraton Puerto Rico Resort & Casino offers 503 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include bathtubs or showers, spring water baths, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa Retreat has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open select days.
Sheraton Puerto Rico Resort & Casino's great location gets high marks from our customers. During your stay, you're just a quick walk from Sheraton Casino. Enjoy features like free WiFi in public areas and a free beach shuttle, plus 4 restaurants.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Drinking and dining options include 4 restaurants, a coffee shop, a poolside bar, and 4 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, aromatherapy, or body treatments at Zen Spa Retreat
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean accommodations
  • Steps from Puerto Rico Convention Center and 3 minutes by foot from Distrito T-Mobile
  • Free beach shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
Sheraton Puerto Rico Resort & Casino offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 41463 square feet (3852 square meters) and includes a conference center. A casino, a children's pool, and spa services are also featured at the family-friendly Sheraton Puerto Rico Resort & Casino. Parking is available for a fee. A complete renovation of Sheraton Puerto Rico Resort & Casino was completed in March 2023.

This 4-star San Juan hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.
Choices - This restaurant serves breakfast and dinner.
The Bay Pool Bar & Grille - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Cafe - Onsite coffee shop. Open daily.
Texas de Brazil - This steakhouse specializes in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Parking on site (USD 20 per night)
  • Valet parking on site (USD 28 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 42 for adults and USD 12 to 22 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Choices
  • Texas de Brazil
  • The Bay Pool Bar & Grille
  • The Cafe

Things to do

  • 18 gaming tables
  • 24-hour gym
  • 448 slot machines
  • Casino (21,000 square foot of space)
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station
  • Conference centre (41,463 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • On the bay
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • No plastic coffee stirrers
  • Renovated entire property - March 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 20 per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 61.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16.00 to 42 for adults, and USD 12.00 to 22 for children
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Sheraton Puerto Rico Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 790 out of 1110 reviews
Rating 8 - Good. 174 out of 1110 reviews
Rating 6 - Okay. 76 out of 1110 reviews
Rating 4 - Poor. 36 out of 1110 reviews
Rating 2 - Terrible. 34 out of 1110 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Carmen

Liked: Cleanliness, property conditions & facilities
Awesome
Stayed 5 nights in Nov 2025

8/10 Good

shirley

Stayed 3 nights in Nov 2025

10/10 Excellent

Amber, Custer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Nov 2025

8/10 Good

kandice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Germanie

Liked: Cleanliness, amenities, property conditions & facilities
Good staffs and clean facility
Stayed 3 nights in Oct 2025

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poolside is pleasant.
Stayed 2 nights in Oct 2025

10/10 Excellent

leo

Liked: Cleanliness, amenities, property conditions & facilities
All the above
Stayed 1 night in Nov 2025

10/10 Excellent

Patrinia

Liked: Cleanliness, staff & service, amenities
The room was clean and it was in a great location
Stayed 3 nights in Oct 2025

10/10 Excellent

leo

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Elisa

Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Sorin

Stayed 2 nights in Oct 2025

8/10 Good

MARC

Travelled with group
Liked: Cleanliness, staff & service
Bed was uncomfortable and too firm. Shower curtain was small and a lot of water fell out of the shower. Bathroom is outdated.
Stayed 2 nights in Oct 2025

6/10 Okay

Jimmylian

Stayed 3 nights in Oct 2025

8/10 Good

Shania

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

Marcela Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Aug 2025

10/10 Excellent

Renaldo

Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Catalino

Stayed 1 night in Oct 2025

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was a lil too small & not enough lounge chairs for the guest but overall it was a great stay. Staff & rms were excellent
Stayed 3 nights in Sep 2025

10/10 Excellent

Manuel

Stayed 1 night in Oct 2025

10/10 Excellent

Carmelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and quiet. They offer an all you can eat breakfast. The service was excellent. You have to pay for the parking.
Stayed 2 nights in Oct 2025

8/10 Good

Neftali

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great service from staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Sinthya

Stayed 1 night in Oct 2025

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
The pool area was lovely. Plenty of restaurants in the hotel with varied food options. Housekeeping staff was outstanding.
Stayed 5 nights in Oct 2025