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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Coffee shop
Suite, 1 King Bed, Oceanfront (Penthouse)
Aerial view
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View in a map
999 Ashford Avenue, San Juan, 00907
  • Place, Condado Beach
    ‪1 min walk‬
  • Place, Parque La Ventana al Mar
    ‪10 min walk‬
  • Place, Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • City view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

7.8 out of 10
Good
(37 reviews)
  • City view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

Room, 1 King Bed, Oceanfront

7.8 out of 10
Good
(96 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • City view
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area

Deluxe Suite, 1 King Bed, Oceanfront

  • City view
  • 100 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

7.4 out of 10
Good
(54 reviews)
  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Oceanfront

7.4 out of 10
Good
(86 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View

7.4 out of 10
Good
(3 reviews)
  • Bay view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • Ocean view
  • 331 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

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The price is €252
includes taxes & fees
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About this property

The Condado Plaza Hotel

At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 281 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Condado Plaza Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Condado Beach. 2 outdoor pools, 2 restaurants, and a 24-hour gym are available.
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Full breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a playground, and kayaking
  • Guests have great things to say about the location and the pool
  • Steps from Condado Beach and 9 minutes by foot from Parque La Ventana al Mar
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities like snorkeling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness center, and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

For a fee, guests can enjoy full breakfast daily from 6 AM to 11:00 AM.
The Condado Plaza Hotel has 2 restaurants on site.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 25 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1000 out of 2151 reviews
Rating 8 - Good. 445 out of 2151 reviews
Rating 6 - Okay. 382 out of 2151 reviews
Rating 4 - Poor. 152 out of 2151 reviews
Rating 2 - Terrible. 172 out of 2151 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

CRIS

Stayed 4 nights in Dec 2025

2/10 Terrible

Justin Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place was terrible room flooded horrible customer service rude front desk waited almost a hour to get back in my room because keycard wasn’t working
Stayed 6 nights in Dec 2025

10/10 Excellent

Amen A

Stayed 2 nights in Dec 2025

6/10 Okay

PeterDane

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2025

8/10 Good

Probal

Travelled with partner
Liked: Cleanliness, amenities
Summary: Overall fine stay in San Juan. Will probably stay again if traveling there. Pros: Unbeatable location if you get an ocean facing room, walking distance to many restaurants, easy ride to Old San Juan, well maintained common areas, pool and garden. Excellent staff. Cons: Aging property - paint peeing off, only one elevator was working during our stay, TV has only analog channels, no streaming services.
Stayed 3 nights in Dec 2025

10/10 Excellent

Dinesh

Stayed 2 nights in Dec 2025

8/10 Good

LANCELOT

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 1 night in Nov 2025

6/10 Okay

Jeff

Business traveller
Liked: Cleanliness
The hot water in the shower took 10 minutes to reach the room.
Stayed 4 nights in Dec 2025

6/10 Okay

jose

Travelled with family
Liked: Staff & service, amenities
The property is in a great location, but the condition of the building need improvement, staff is great, the main elevator was not working while I stayed there and we had to use th service elevator through out our stay, I would not recommend this hotel nor would I stay here again due to the above comments
Stayed 4 nights in Dec 2025

6/10 Okay

Tamara

Disliked: Cleanliness, property conditions & facilities
Arrived late was put in a room that i did not purchase i was extremely upset with the response that kings are over booked like i had t9 deal with it. 0hone didnt work,elevators were out of service. Following mid afternoon i was put in the correct room i paid for but i was not refunded any portion of my stay s8nce it was thru expedia as per mamager so i paid for a king ocean front with balcony and only experienced it for a few hours till my departure the following morning they would not even give me a late checkout so i had to wait for my cruise ship arrival time at 4pm wandering about till my time. This is unprofessional service at its best!
Stayed 2 nights in Dec 2025

8/10 Good

John

Stayed 6 nights in Dec 2025

10/10 Excellent

Ka Wai

Stayed 4 nights in Nov 2025

6/10 Okay

Ramya

Stayed 5 nights in Dec 2025

2/10 Terrible

Gina

La habitación siempre con ruido y sin arreglar y ahora
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel Leroy Galbraith, Tower City

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, no issues, easy check in.
Stayed 1 night in Dec 2025

10/10 Excellent

Jama Renee

Stayed 3 nights in Dec 2025

4/10 Poor

Patricia

Travelled with family
Disliked: Property conditions & facilities
Elevators not working , no microwave in the room or cable.
Stayed 4 nights in Dec 2025

6/10 Okay

Lattia

Liked: Staff & service
Disliked: Amenities
More variety for breakfast, only 1 working elevator
Stayed 3 nights in Dec 2025

2/10 Terrible

Lourdes M

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The rooms we’re terrible. My elderly mom fell on the floor because the leak that was coming from the wall.
Stayed 3 nights in Dec 2025

2/10 Terrible

Monique

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Only one working elevator, one microwave in the entire building. Maid service only came once and i had to ask them multiple times. Parking was confusing. The best part of the stay was the hot tub and the convenience of being close to everything. The ice machine on the 9th floor didn’t work so i had to go to other floors to get some ice. I will say the lobby smelled so good unlike the other areas and it was very well decorated.
Stayed 3 nights in Dec 2025

2/10 Terrible

Lu Ann

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No elevator working except the cargo and beach access elevators for the entire hotel. Staff was not friendly nor inviting, almost like they were doing one a favor by showing up to work. And don't even get me started on the beach access!! Hideous gate keeper woman yelling orders on where one is allowed to sit, young men working for her lobbing the already decerped lounge chairs to see if they could stack them without any real manual labor. The only positive were the porters at the front door. Great guys!! Sorry to say I'll be spending my dollars somewhere else next year.
Stayed 7 nights in Dec 2025

6/10 Okay

Diego

Stayed 7 nights in Dec 2025

2/10 Terrible

david

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Run down hotel and area. Extortionately expensive. No restaurants were open.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Love the room big
Stayed 2 nights in Dec 2025

10/10 Excellent

Veronica

Stayed 5 nights in Dec 2025