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The Looking Glass Hotel

2.0 star property

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Photo gallery for The Looking Glass Hotel

Terrace/patio
Reception
First Floor Deluxe Suite (2 Twin XLs or 1 King) | Living area
Meeting facility
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
1661 Av. Juan Ponce de León, San Juan, Puerto Rico, 00909
  • Place, San Jorge Children's Hospital
    ‪4 min walk‬
  • Place, Museo de Arte de Puerto Rico
    ‪6 min walk‬
  • Place, Calle Loiza
    ‪10 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪9 min drive‬

Room options

View all photos for Queen Standard Room

Egyptian cotton sheets, premium bedding, memory-foam beds, desk

Queen Standard Room

10.0 out of 10
Exceptional
(7 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Standard Room

King Standard Room

King Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Deluxe Room

Queen Deluxe Room

Queen Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Suite

Traditional Suite

Traditional Suite

9.4 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Queen Basic Room

Queen Basic Room | Bathroom

Queen Basic Room

9.6 out of 10
Exceptional
(7 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Budget Queen

First Floor Budget Queen

First Floor Budget Queen

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor ADA Queen Standard

First Floor ADA Queen Standard

First Floor ADA Queen Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Junior Suite (2 Twin XLs or 1 King)

First Floor Junior Suite (2 Twin XLs or 1 King)

First Floor Junior Suite (2 Twin XLs or 1 King)

  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds OR 1 King Bed

View all photos for First Floor Deluxe Suite (2 Twin XLs or 1 King)

First Floor Deluxe Suite (2 Twin XLs or 1 King) | Living area

First Floor Deluxe Suite (2 Twin XLs or 1 King)

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

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About this property

The Looking Glass Hotel

Hotel in San Juan, near Casino del Mar at La Concha Resort
This smoke-free hotel features free WiFi in public areas. Housekeeping is available on request.
The Looking Glass Hotel offers 20 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathtubs or showers with rainfall showerheads. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested.

Our customers tell us they can't get enough of the helpful staff at The Looking Glass Hotel. During your stay, you're just a quick walk from San Jorge Children's Hospital. Features include free WiFi in public areas.
  • Free WiFi
  • Amenities include a terrace
  • Just a 5-minute drive from Pan American Pier and a few minutes from Puerto Rico Convention Center
The Looking Glass Hotel offers its guests a terrace. Public spaces have free WiFi.

This San Juan hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day); reservations required

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping on request
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (86 centimetre high)
  • Grab bar near toilet (84 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (76 centimetre high)
  • Height-adjustable showerhead
  • Roll-in shower (145 centimetre wide)
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (61 centimetre high)
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (500 ft away)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Looking Glass Hotel Hotel
The Looking Glass Hotel San Juan
The Looking Glass Hotel Hotel San Juan

The Looking Glass Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 227 out of 301 reviews
Rating 8 - Good. 48 out of 301 reviews
Rating 6 - Okay. 18 out of 301 reviews
Rating 4 - Poor. 5 out of 301 reviews
Rating 2 - Terrible. 3 out of 301 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisa

Stayed 1 night in Nov 2025

10/10 Excellent

LOUISA, Springfield Garden

Liked: Cleanliness, amenities, property conditions & facilities
Booked this hotel for one night before a cruise. Very clean and perfect for my stay. There is no elevator, however, the staff will assist with taking the luggage up and down. I booked a room on the first floor, but was placed on the second floor. Very kind and professional staff. Definitely recommend this hotel!
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was a nice room. No elevator so be aware of that. Not terribly roomy but very comfortable bed and walkable for coffee shops and restaurants.
Stayed 1 night in Oct 2025

10/10 Excellent

Lizaydee

Travelled with family
Liked: Cleanliness, staff & service, amenities
I love this place.
Stayed 1 night in Oct 2025

10/10 Excellent

annia

Stayed 2 nights in Oct 2025

10/10 Excellent

annia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its my second time staying here and i really love it.
Stayed 4 nights in Oct 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Very clean. Minimalistic look. Easy check in system. Front desk staff was always responsive. I only stayed one night because I had an early morning flight but definitely enjoyed my stay. 1 con is the walls are quite thin, you can hear people coming up the steps, phone conversations, the works. But they give earplugs.
Lounging area.
Queen room.
Stayed 1 night in Oct 2025

6/10 Okay

Aaron

Liked: Cleanliness
Ok to stay for a night . It is clean but many updates are still needed
Stayed 1 night in Oct 2025

8/10 Good

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, it was clean, neat and beautiful. I do wish there was a mini fridge in the rooms that would’ve helped me out a lot it was really inconvenient. Staff was nice
Stayed 3 nights in Oct 2025

10/10 Excellent

Joshua

Stayed 1 night in Oct 2025

10/10 Excellent

Cesar A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy room, great staff, easy check in and check out.
Stayed 1 night in Oct 2025

10/10 Excellent

McKayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this experience would definitely recommend
Stayed 4 nights in Jul 2025

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! Super clean and quiet! Really cozy!
Stayed 1 night in Sep 2025

10/10 Excellent

Joshua

Stayed 1 night in Sep 2025

10/10 Excellent

Ira

Stayed 1 night in Sep 2025

10/10 Excellent

Qumer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Andrea

Stayed 2 nights in Sep 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Christian

Stayed 1 night in Sep 2025

10/10 Excellent

Nohely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a nice experience, staff was super nice! I love that everything was so close by. Literally a coffee shop 2 minutes away WALKING!! Very nice hotel and very clean.
Stayed 3 nights in Sep 2025

10/10 Excellent

Lucesita

Liked: Cleanliness, staff & service, property conditions & facilities
Love the minimalist deco, how clean are the room, bathroom. Very easy to checkin and checkout and the best is that has parking near the building! Great communication and fast response.
Stayed 1 night in Aug 2025

4/10 Poor

Carmen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very inconvenient,the impression of hotel online not the same,no coffee pot no vending machine.i will never go back there I was very unhappy with my stay.
Stayed 7 nights in Aug 2025

10/10 Excellent

Kathy

Travelled with group
Liked: Amenities
Super cute. Rooms are small but don’t feel like it. The staff is awesome!!! They had great suggestions for places to eat. Very very clean hotel. I would stay there again for sure!
Stayed 1 night in Aug 2025

10/10 Excellent

Marilyn

Travelled with partner
Liked: Amenities
Our stay at The Looking Glass was cozy and convenient. It was so convenient for our stay after the Bad Bunny concert. The distance to the Choli was reachable with a 4 minute Uber drive and a straight shot from the train that left us right in the front of the coliseum. The bedding was really comfy too.
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and can walk to quite a few places. Front desk was helpful with recommendations on food. Was able to walk to La Placita as well.
Stayed 2 nights in Aug 2025