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The Looking Glass Hotel

2.0 star property

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Photo gallery for The Looking Glass Hotel

Front of property
King Standard Room
Building design
Terrace/patio
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

Map
1661 Av. Juan Ponce de León, San Juan, Puerto Rico, 00909
  • Casino del Mar at La Concha Resort
    ‪2 min drive‬
  • Jose Miguel Agrelot Coliseum
    ‪2 min drive‬
  • Condado Beach
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪8 min drive‬

Room options

View all photos for Queen Basic Room

Queen Basic Room | Bathroom

Queen Basic Room

9.2 out of 10
Wonderful
(5 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Deluxe Room

Queen Deluxe Room

Queen Deluxe Room

9.6 out of 10
Exceptional
(4 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Suite

Traditional Suite

Traditional Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King Standard Room

King Standard Room

King Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for First Floor Junior Suite (2 Twin XLs or 1 King)

First Floor Junior Suite (2 Twin XLs or 1 King)

First Floor Junior Suite (2 Twin XLs or 1 King)

  • 19 sq m
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for First Floor ADA Queen Standard

First Floor ADA Queen Standard

First Floor ADA Queen Standard

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Deluxe Suite (2 Twin XLs or 1 King)

First Floor Deluxe Suite (2 Twin XLs or 1 King)

First Floor Deluxe Suite (2 Twin XLs or 1 King)

  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Queen Standard Room

1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Queen Standard Room

10.0 out of 10
Exceptional
(4 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for First Floor Budget Queen

First Floor Budget Queen

First Floor Budget Queen

  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Looking Glass Hotel

Hotel in San Juan, near Casino del Mar at La Concha Resort
This smoke-free hotel features free WiFi in public areas. Housekeeping is available on request.
The Looking Glass Hotel offers 20 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Memory foam beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathtubs or showers with rainfall showerheads. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested.

Our customers tell us they can't get enough of the helpful staff at The Looking Glass Hotel. During your stay, you're just a quick walk from San Jorge Children's Hospital. Features include free WiFi in public areas.
  • Free WiFi
  • Amenities include a terrace
  • Just a 5-minute drive from Pan American Pier and a few minutes from Port of San Juan
The Looking Glass Hotel offers its guests a terrace. Public spaces have free WiFi.

This San Juan hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day); reservations required

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (86 centimetre high)
  • Grab bar near toilet (84 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (76 centimetre high)
  • Height-adjustable showerhead
  • Roll-in shower (145 centimetre wide)
  • Smooth flooring in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (61 centimetre high)
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (500 ft away)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 9:00 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Looking Glass Hotel Hotel
The Looking Glass Hotel San Juan
The Looking Glass Hotel Hotel San Juan

The Looking Glass Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 151 out of 202 reviews
Rating 8 - Good. 35 out of 202 reviews
Rating 6 - Okay. 10 out of 202 reviews
Rating 4 - Poor. 4 out of 202 reviews
Rating 2 - Terrible. 2 out of 202 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I rated Looking Glass good but they were excellent for what they were. We just didn’t realize they weren’t a full service hotel. No elevator, no restaurant, tiny room and they didn’t want toilet paper flushed due to the delicate plumbing. None of this would prevent us from staying again but know what you are booking. Very clean and friendly/helpful staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Vishnu

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room

Small room, very good air conditioning. Comfortable bed. Large bathroom
Stayed 1 night in Feb 2025

10/10 Excellent

JENNIPHER

Stayed 1 night in Feb 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic long weekend stay

Wonderful accommodations - one of the best hotel beds ever! Great location with easy access to the variety of locations we were visiting.
Stayed 4 nights in Feb 2025

10/10 Excellent

Yarelis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kishma

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful set up and very clean
Stayed 1 night in Feb 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Melissa

Stayed 2 nights in Feb 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy as others have mentioned, but they do provide earplugs which helps a bit. The room was small but clean. Bed was hard as a rock. We walked to a nearby restaurant at night and felt safe. Be aware you have to carry your bags up the stairs. Not a problem for us but I’m sure for some it would be. Cheap, clean, central accommodation for one short night.
Stayed 1 night in Jan 2025

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was excellent. Did not have elevators.
Stayed 1 night in Feb 2025

6/10 Okay

Karen, Jupiter

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First off , it’s in a part of town where you’re really on your own . Walked to to nice place for dinner , but although the people spoke English, they said the menu only comes in Spanish and no one would help us translate. So we all tried to use an app on our phone , and figured out duck and lamb . There’s no elevator, so going on a cruise from there and dragging large suitcases up and down stairs is very difficult. Then around 11 pm at night , the fire alarm went off . We all stumbled out of bed and grabbed what little we could . No fire , thank God but then why did it go off? Is it gonna happen again? Wouldn’t stay there again, as neighborhood unfriendly. Trash on sidewalks, and a lot of noise outside . The staff was friendly and apologized for the alarm that went on for a good 15 minutes.
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great experience
Stayed 1 night in Jan 2025

10/10 Excellent

max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was renovating the downstairs to include a little deli. The rooms were newly renovated and comfortable . We felt safe walking around the area. Lots of little local restaurants and bars along the main drag. We found a food truck court. 20 minutes walking distance that was just fabulous. The beach was about 30 to 40 minute walk. Well worth the walk.
Stayed 1 night in Jan 2025

8/10 Good

R Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but very clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly in responsive
Stayed 1 night in Jan 2025

10/10 Excellent

Israel, Chicago

Stayed 2 nights in Jan 2025

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Espectacular
Stayed 1 night in Dec 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

This place is CLEAN. Loved our stay. Close to fun local spots. Coffee shop very close by.
Stayed 3 nights in Dec 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and excellent staff. A great location for casually getting around to enjoy a more immersive travel experience.
Stayed 7 nights in Dec 2024

4/10 Poor

Angus

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Seeing pairs of earplugs for noise in the side table of the bed was an ominous sign. The room was on the corner of a busy street where at night loud motorcycles would roar past and in the morning buses and other larger vehicles woke us up. The rooms was exceptionally small and the bed was extra firm resulting in a poor night's sleep. I would not recommend this hotel or location. There are little choices for food in the area.
Stayed 1 night in Dec 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute rooms and artsy with personality.
Stayed 1 night in Dec 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024