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Urbana Hotel

2.0 star property
VIP Access

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Photo gallery for Urbana Hotel

City view
Exterior
Exterior
Hallway
Shower, hair dryer, towels, soap

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • 24/7 front desk

Explore the area

View in a map
102 C. Pelayo, San Juan, San Juan, 00901
  • Place, Port of San Juan
    ‪7 min walk‬
  • Place, Luis Muñoz Rivera Park
    ‪9 min walk‬
  • Place, Escambron Beach
    ‪12 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Basic Room

Premium bedding, pillow-top beds, free WiFi, bed sheets

Basic Room

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillow-top beds, free WiFi, bed sheets

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Urbana Hotel

Concierge services, a 24-hour front desk, and free self parking are available at this smoke-free hotel. Housekeeping is available on request.
Urbana Hotel offers 20 accommodations with air conditioning. Pillowtop beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include showers. This San Juan hotel provides complimentary wireless Internet access. Hair dryers and change of towels can be requested. Housekeeping is provided on request.

Our customers tell us they can't get enough of the helpful staff at Urbana Hotel. During your stay, you're just a quick walk from Port of San Juan. Free self parking and concierge services are available.
  • Free WiFi
  • Free self parking
  • Services include a concierge and luggage storage
  • Within a 15-minute walk of Port of San Juan and Escambron Beach
Urbana Hotel offers its guests concierge services. The front desk is open around the clock. Self parking is free.

This San Juan hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping on request

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 23

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Urbana Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 15 percent

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Urbana Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 246 out of 431 reviews
Rating 8 - Good. 71 out of 431 reviews
Rating 6 - Okay. 67 out of 431 reviews
Rating 4 - Poor. 22 out of 431 reviews
Rating 2 - Terrible. 25 out of 431 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Lorian

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

4/10 Poor

Glenda Yolanda

Travelled with partner
Disliked: Amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Orlando

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Urbana Hotel was amazing. From the moment I arrived, the service was excellent and the staff made me feel truly welcomed. The overall experience was smooth, comfortable, and exceeded my expectations. I highly recommend this hotel to anyone looking for great service and a memorable stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Felipe

Business traveller
Disliked: Cleanliness, property conditions & facilities
No soap in the bathroom. No hot water
Stayed 1 night in Nov 2025

2/10 Terrible

Jose

Stayed 1 night in Nov 2025

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes on both accounts. If guests ask for a place to eat the staff should recommend the Thai restaurant 3/10 of a mile away. Easy walk and most importantly excellent food at good prices and the staff was amazing!!!
Stayed 1 night in Nov 2025

10/10 Excellent

Rene

Stayed 1 night in Oct 2025

2/10 Terrible

Taheasha

Disliked: Amenities, property conditions & facilities
The people was really nice but the location was in the middle of the hospital the room was not dense
Stayed 1 night in Nov 2025

10/10 Excellent

Victor Hugo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff muy amable, limpio y a tiempo el cuarto
Stayed 1 night in Nov 2025

10/10 Excellent

elis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, super clean. I woukd stay again
Stayed 2 nights in Sep 2025

10/10 Excellent

Chad

Stayed 3 nights in Oct 2025

4/10 Poor

wai

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the room is very very small. There is a piece of gum on the light above the night stand. Very noisy. Pillow is very uncomfortable. No elevator at all so you need to walk up the stairs.
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to national park and house, no problems was able to request house keeping everyday
Stayed 5 nights in Oct 2025

6/10 Okay

alicia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The smell in the room was awful. (Humidity) room needs ventilation. The lack of windows is the worse part.
Stayed 1 night in Oct 2025

6/10 Okay

Felipe

Business traveller
Liked: Cleanliness, amenities
Good. Friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Shairai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Mai

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No breakfast so I can’t comment on it. I booked 3 nights before my cruise. I didn’t know at this hotel, if you want your room clean, you have to submit a request. I missed the first day cleaning because I didn’t response BEFORE 12:00 pm. Then I put in a request to clean my room the second day, they gave me an 👌 sign. However, it got lost, my room didn’t get cleaned the second day! So I stayed 3 nights. No-one clean my room. I need to mention, they don’t have hot water because they use solar. So, the water is cool to shower. That was the reason rated my stay as “disappointed and frustrated “
Stayed 3 nights in Oct 2025

8/10 Good

Samantha

Stayed 5 nights in Jun 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean when I arrived. The AC worked throughout my entire stay which was great considering how hot it can get. The only things that I disliked were that they didn’t have a dresser. It was just a rack and some hangers. They also don’t have a microwave in the room. You would have to go to the check in area and heat up over there which is inconvenient.
Stayed 4 nights in Oct 2025

10/10 Excellent

Xiomara Rodriguez

Liked: Cleanliness, property conditions & facilities
Clean room but some of the staff was not friendly at all
Stayed 5 nights in Oct 2025

6/10 Okay

Icheng

Stayed 1 night in Oct 2025

10/10 Excellent

Krystal

Stayed 1 night in Sep 2025

10/10 Excellent

carlos Mariano nunez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 10 nights in Jul 2025

10/10 Excellent

David Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! The rooms are modest but I think that’s reflected in the price. Only a small desk and mini fridge in the room, but I didn’t need more than that. The bed is comfortable, the balcony is a nice touch, the connected properties have lots of amenities, the area has great dining and drink options, and best of all, the location is fantastic. 30 minute walk or 5 min drive to Old San Juan, 5 minutes drive into downtown, a good beach a 5-10 minute walk away.
Stayed 7 nights in Sep 2025

10/10 Excellent

Guillermo A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall,
Stayed 5 nights in Sep 2025