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Santosí

3.5 star property

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Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Room service

Explore the area

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Alvaro Obregón No.690, Colonia Centro, San Luis Potosi, SLP, 78000
  • Place, San Luis Potosi Cathedral
    ‪7 min walk‬
  • Place, Plaza de Armas
    ‪7 min walk‬
  • Place, Plaza del Carmen
    ‪9 min walk‬
  • Airport, San Luis Potosi, San Luis Potosi (SLP-Ponciano Arriaga Intl.)
    ‪35 min drive‬

Room options

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About this property

Santosí

A restaurant, a snack bar/deli, and spa services are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Santosí offers 15 accommodations with hair dryers and complimentary toiletries. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads.

This San Luis Potosi hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and facials.
Our customers tell us they enjoy the overall property condition at Santosí. During your stay, you're just a quick walk from San Luis Potosi Cathedral. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Services include tour or ticket assistance and luggage storage
  • Just a 4-minute walk from Plaza de los Fundadores and 7 minutes by foot from Plaza de Armas
There's a restaurant on site, as well as a snack bar/deli. Free breakfast is available daily. WiFi is free in public spaces. Spa services, tour/ticket assistance, and room service (during limited hours) are also featured at Santosí. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star San Luis Potosi hotel.

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.
Santosí has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 280 metres
  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • Facials
  • Massage

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service

More

  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 250

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Santosí

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out fee: MXN 250 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Santosí Inmense Hotel San Luis Potosi
Santosí Inmense Hotel
Santosí Inmense
Santosí Hotel
Santosí by Inmense
Santosí San Luis Potosi
Santosí Hotel San Luis Potosi

Santosí Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 175 out of 348 reviews
Rating 8 - Good. 83 out of 348 reviews
Rating 6 - Okay. 40 out of 348 reviews
Rating 4 - Poor. 30 out of 348 reviews
Rating 2 - Terrible. 20 out of 348 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Luz Mercedes

Liked: Amenities
It was in a great location and the complementary breakfast was amazing.
Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place - good choice for its money!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place has a good design and is so close to the downtown or entertainment venues.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and accessible hotel in downtown San Luis Potosí. Walkable near many restaurants and bars.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Patrícia

Liked: Staff & service, amenities, property conditions & facilities
Beautiful Place, Excellent Service
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. But no A/C
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel seems to be an older property but very well kept. The rooms were nice and clean and had everything needed for a comfortable stay. I didn’t forget anything but they did offer the essentials in case you did forget something so that was nice. The staff was friendly and helpful with answering questions about the area. I would definitely stay here again when in the area.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

JPW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly customer service.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024
Verified

8/10 Good

Jeanne

Liked: Staff & service, property conditions & facilities
Noise from the street bothered me. Parking garage is far away. Breakfast was excellent.
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 1 night in Sep 2024
Verified

8/10 Good

Colleen

Liked: Cleanliness, staff & service, room comfort

Nice but club across the way

The place was quite nice - clean with very friendly staff. The location was good and parking was included as was a nice breakfast. The one major complaint I have is the noise from a bar across the street that started blasting music at 6 or 7 pm. Not great after a long day traveling or out and about visiting the museums of the city.
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Jennifer

Liked: Cleanliness
Music from nightclubs till about 2-4 am
Stayed 6 nights in Aug 2024
Verified

4/10 Poor

Juan E

Disliked: Cleanliness, room comfort

Music loud.

There is a club across the street. Music loud and on until 3 am Tuesday thru Sunday. You can hear it inside your room.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Nereo

Liked: Staff & service, amenities
Disliked: Cleanliness
Ok property but no parking garage or parking spot near or next to it l love walk but not field safe because parking garage was 5 blocks away from the hotel and they don’t have a safe spot on front of the door , you have to go the garage and you have to carry your bags / suitcases 5 blocks away from the hotel or parking garage
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

MONSERRAT

Liked: Cleanliness, staff & service, property conditions & facilities
Large room which was cleaned daily. Shower, toilet, and sink were all very nice. Bed was large but a little too firm. Front desk service was friendly, helpful, and very responsive. Location is great and the area is extremely walkable. The outside noise wasn't as bad as some reviews made it seem. The only issue was the door to the room was somewhat translucent which allowed a lot of light into the room in the morning which was odd and not ideal. Other than that, it's a really nice place and I would definitely recommend for people wanting to walk and tour the city.
Verified

8/10 Good

Manuel

Liked: Cleanliness, staff & service
They forgat the towels I had to get them my self the bar across the street plsyed music late into the morning and we couldn't close our window because there was a hose thru the window for a portable A/C
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We all know if we damage the property we will be accountable,I booked a room for my parents and they were told by the receptionist in a rude way that if they broke something up they would pay for it,mom and dad are 68 and 79 I understand if you’re traveling with kids but that was a bit out of line for two seniors citizens,AC unit wasn’t working,everything else was in good condition.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Randolph

Liked: Cleanliness, staff & service
Disliked: Room comfort

Handicap Disaster

The hotel is totally wrong for a disabled person. There is no handicap ramp to get into the hotel and you had to take a step to get into the bathroom, which had no handicap bars. The room was not heated and you had to call to get hot water. We checked out five days early.
Stayed 7 nights in Nov 2023
Verified

2/10 Terrible

Claudia

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience! :( My first room was dirty, very smelly, and noisy. I asked to changed it for another room. Sadly, the second room, was a noisy one due to the bad isolation from the street because of the night club just right across the street; poor cleanest, dirty hand towels and pillow sheets with lipstick marks and make up and a noisy air fan. The staff was friendly though, and very attentive.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Wil G

A very very noisy affair!

This hotel has a few serious disadvantages. The most important one is that it is situated across the street from a very noisy open air music cafe, which opens practically everyday and generates massive amounts of noice, which makes it very difficult the get rest. There are no rules about noise production in this part of the city, and if you are unlucky the loudness goes on from 8 pm to 1 or 2 am. If you need to work or rest it is practically impossible. It doesn't matter where you are in the hotel, since its patio resonates everything. It is also very unpleasant that the hotel demands from its clients to call reception each time you want to use warm water for a shower! The pictures of the rooms look nice, but most don't have even a small table or even a cupboard for cloths. I am afraid I will never return here, what a disappointment!
Stayed 7 nights in Jul 2022
Verified

10/10 Excellent

Karola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción!!!

Una súper experiencia, muy bonito hotel!!!!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Por las noches cierran la puerta y cada que llega un huesped toca el timbre lo cual es incómodo si tienes sueño ligero, así como cada que timbra el teléfono en recepción...... la limpieza, comodidad, ubicación y el delicioso desayuno es su fuete
Stayed 1 night in Feb 2025