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Hotel del Portal San Miguel de Allende

3.0 star property

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Photo gallery for Hotel del Portal San Miguel de Allende

Reception
Exterior
Front of property
Reception
Suite (Master)

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Portal Allende 8, San Miguel de Allende, GTO, 37700
  • Allende Garden
    ‪1 min walk‬
  • San Miguel de Allende Historical Museum
    ‪1 min walk‬
  • Church of San Miguel Arcángel
    ‪1 min walk‬

Room options

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, iron/ironing board, bed sheets

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel del Portal San Miguel de Allende

Hotel with a 24-hour front desk, steps from Church of San Miguel Arcángel
This smoke-free hotel features concierge services, dry cleaning, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Hotel del Portal San Miguel de Allende offers 13 air-conditioned accommodations with safes. Flat-screen televisions come with cable channels. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel del Portal San Miguel de Allende. During your stay, you're just a quick walk from Church of San Miguel Arcángel. You'll find features like free WiFi in public areas, plus dry cleaning service and concierge services.
  • Free WiFi in some public areas
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Church of San Miguel Arcángel and 10 minutes by car from Escondido Place
Hotel del Portal San Miguel de Allende offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Hotel del Portal San Miguel de Allende also features laundry facilities, dry cleaning/laundry services, and a front-desk safe.

This 3-star San Miguel de Allende hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel del Portal San Miguel de Allende

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

del Portal San Miguel de Allende
Hotel del Portal San Miguel de Allende
Hotel Portal San Miguel Allende San Miguel de Allende
Hotel Portal San Miguel Allende
Portal San Miguel Allende San Miguel de Allende
Portal San Miguel Allende
Del Portal San Miguel Allende
Hotel del Portal San Miguel de Allende Hotel
Hotel del Portal San Miguel de Allende San Miguel de Allende

Hotel del Portal San Miguel de Allende Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 237 out of 650 reviews
Rating 8 - Good. 229 out of 650 reviews
Rating 6 - Okay. 101 out of 650 reviews
Rating 4 - Poor. 44 out of 650 reviews
Rating 2 - Terrible. 39 out of 650 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent location. Walking distance of everything. Staff is extremely friendly and attentive. However, we were not aware that the hotel is currently under construction. Although we did not spend most of the day at the hotel, it was an inconvenience to go in and out while the workers were busy.
Stayed 4 nights in Jan 2025

8/10 Good

William

Travelled with family
Liked: Staff & service
Parking options available but be prepared to walk a block to hotel. Steep stairs, would not recommend for elderly or lots of luggage. Staff great. Undergoing some renos which is nice to see. great roof top patio over square.
Stayed 1 night in Jan 2025

2/10 Terrible

Nancy

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Beware!

As soon as we arrived I realized that the hotel was nothing like the pictures, NOTHING! There was some work being done on it, but that was not the problem. It was so run down and then we got the keys to our rooms…that was the worst part! The rooms were sooooooo old and dingy. The bedspreads were full of stains, the carpet was old and dirty, the seating areas also were run down and full of stains. There was no way we could stay the night there! We spoke with the receptionist and advised her that these conditions were not acceptable and she offered to move us to their sister hotel just around the corner. We left and that hotel was ok. I do not recommend this hotel to anyone!
Stayed 1 night in Jan 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d like everything
Stayed 2 nights in Jan 2025

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing.
Stayed 3 nights in Jan 2025

10/10 Excellent

Paola, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean amd close to everything
Stayed 1 night in Jan 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very nice!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exactly what my parents and I needed. Walkable, accessible, and in the heart of San Miguel. You can tell the property is old but I think it gave it charm. There is no chair/desk and very few outlets. Not an issue for me, but can be for others. The room we had was in the back and it wasn’t loud, I could only hear the church bell faintly. There’s complimentary coffee in the morning and each staff member was helpful. I would book again. Thank you!
Stayed 4 nights in Dec 2024

6/10 Okay

Jorge

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

It was not what we expected

The one on the picture had a balcony, but not the one we got. The room looked like it was being remodeled and they just threw us in. The receptionist was sitting constantly right outside our room, which made it uncomfortable
Stayed 1 night in Dec 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Mireya

Stayed 1 night in Oct 2024

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Hey there I really enjoyed staying in this hotel, because the area is safer, and also they have a good Mexican restaurant, that ones is cheaper.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato de Lili, super atenta y amable. La habitación le faltaron más tomacorrientes pero por lo demás muy bien y esta super céntrico.
Stayed 1 night in Nov 2024

10/10 Excellent

JORGE, new york

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location great view great staff
Stayed 1 night in Nov 2024

8/10 Good

Martha

Stayed 1 night in Oct 2024

6/10 Okay

Annie

Very inexpensive and last minute option in a great location in San Miguel. Unfortunately they were doing some construction, and we lost water multiple times during our stay. The staff was super friendly, but I wouldn’t say this was the most reliable option given the issues we had with a primary resource like water. Given the cost though, we weren’t entirely surprised.
Stayed 1 night in Oct 2024

10/10 Excellent

Mario Samuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Tanya

Travelled with partner
Liked: Staff & service
Had an amazing stay I loved the view and the staff was exceptional. It does get loud in the mornings since it’s a busy area so keep that in mind. The water would stop running if you didn’t shower quick and hot water as well. It did smell a bit like drainage might be the sink since the water builds and stays in one of the corners. The room was cleaned everyday but you could still see some areas needed a bit more sweeping. Overall, great stay it’s so convenient to everything. We stayed at the master suite and I would recommend this hotel to others.
Stayed 3 nights in Oct 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atencion, muy limpio, y accesible a todo y muy buen servicio
Stayed 4 nights in Oct 2024

6/10 Okay

Guojin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of shopping to do
Stayed 1 night in Sep 2024

8/10 Good

Jesus alberto

Business traveller
Liked: Cleanliness, staff & service
Nice small hotel. Right in front of the main plaza and the main cathedral. Great location. Minor inconvenience is that the area is not for automobiles. So you have to park far out. But they have a parking service. Somewhat pricy. Rooms are rather small but well kept. The shower seems to behave erratically and one may be left without water in the middle of the shower. Other than that all is ok!! Employees are very patient and nice.
Stayed 3 nights in Sep 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Miy bonita locasion y un perfecto servisio
Stayed 1 night in Aug 2024

10/10 Excellent

Sunny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property convenient to the sight seeing. Needs up keep from housekeeping. The air conditioning was leaking. Someone’s toothpaste left behind the sink questionable cleaning. Everything else was great! The staff friendly and willing to help with the stairs.
Stayed 2 nights in Aug 2024

8/10 Good

yadira

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024