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Sorrento Bay

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Photo gallery for Sorrento Bay

Seasonal outdoor pool
Exterior
Premium bedding, down duvets, minibar, in-room safe
Exterior
Couples treatment room(s), sauna, hot tub, massages

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
Via Iommella Grande 52, Sant'Agnello, NA, 80065
  • Place, Centro Benessere Shiva Emotional Spa
    ‪3 min walk‬
  • Place, Corso Italia
    ‪13 min walk‬
  • Place, Piazza Tasso
    ‪7 min drive‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪62 min drive‬

Room options

View all photos for Superior Double Room, Garden View

Shower, rainfall showerhead, free toiletries, hair dryer

Superior Double Room, Garden View

  • Garden view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room, 1 Queen Bed with Sofa bed, Garden View

Family Quadruple Room, 1 Queen Bed with Sofa bed, Garden View

Family Quadruple Room, 1 Queen Bed with Sofa bed, Garden View

  • Garden view
  • 30 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sorrento Bay

This smoke-free guesthouse features a full-service spa, a snack bar/deli, and self parking. WiFi in public areas is free. Additionally, massage/treatment rooms, a seasonal outdoor pool, and tour/ticket assistance are onsite.
Sorrento Bay offers 3 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the guesthouse include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 18 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Sorrento Bay, you're just a quick walk from Centro Benessere Shiva Emotional Spa. You'll find features like free WiFi in public areas, plus a full-service spa and a snack bar/deli.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to massages at the spa
  • Amenities include a front-desk safe, locker space, and a multilingual staff
  • Onsite recreation includes bike rentals
  • Just a 4-minute drive from Gulf of Naples and 5 minutes from Piazza Tasso
  • Airport pick-up and beach shuttle service available for a fee
There's a snack bar/deli on site. Public spaces have free WiFi. Sorrento Bay offers its guests a full-service spa and a seasonal outdoor pool. A shuttle from the airport to the hotel (available 24 hours) and a beach shuttle are available for a fee. Multilingual staff, tour/ticket assistance, and a garden are also featured at Sorrento Bay. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Sant'Agnello guesthouse is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres; reservations required
  • Offsite parking; reservations required
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Onsite parking available only on request
  • Uncovered parking on site (EUR 20 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 1 for adults and EUR 1 for children
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 6:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 18 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 1 for adults and EUR 1 for children
  • Airport shuttle fee: EUR 110 per room
  • Uncovered self parking fee: EUR 20 per night
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Sorrento Bay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 6:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open March 01 and close October 31.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the guesthouse before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sorrento Bay Guesthouse Sant'Agnello
Sorrento Bay Sant'Agnello
Sorrento Bay Guesthouse
Sorrento Bay Sant'Agnello
Sorrento Bay Guesthouse Sant'Agnello

Sorrento Bay Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 23 reviews
Rating 8 - Good. 6 out of 23 reviews
Rating 6 - Okay. 2 out of 23 reviews
Rating 4 - Poor. 3 out of 23 reviews
Rating 2 - Terrible. 2 out of 23 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sorrento Bay Hotel

Highly recommended. Very friendly helpful staff. Place was spotless. Rooms after servicing were immaculate. Breakfast was good not brilliant
Stayed 2 nights in Sep 2025

4/10 Poor

LENA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I rarely leave negative reviews, but I feel compelled to share my experience with this hotel. During my stay, my room was not serviced for two consecutive days. When I returned late at night, there were no clean towels, and no one was available to help. My guest and I were extremely frustrated and disappointed after a long day in the Italy summer heat. I also accidentally booked an extra night, and while I reached out to explain the situation and request a partial refund, I received no meaningful response for days—despite repeated follow-ups. I was told I would hear back, but no one ever got back to me.
Stayed 7 nights in Jun 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We greatly appreciate that Giusy, the property waited for our late arrival to the hotel. Due to the late ending of our tour of Capri as well as construction issues, we didn’t check in til 7:30 pm. We were also very impressed with the shower in our room. It had separate controls for the hand held shower and rain head. Out of the 8 other hotels we stayed at in Italy, this shower was the best! The counter space in the washroom and bedroom was also the largest! Parking is very close by for 15 euro per night. The only negative issue we had was that we could not find a staff member to check us out at 10 am. After returning the keys we had no way to exit the front gate and no way to get back in the building. We contacted Guisy who was going to help us but then another hotel guest let us out with their fob. We would suggest that management be available in the office at check out time. Overall a great stay.
Stayed 1 night in Sep 2024

6/10 Okay

Paula

Stayed 3 nights in Jun 2024

8/10 Good

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very comfortable stay. The room was large, as was the bathroom. Room was clean and staff was delightful. Our only problem was that the room air conditioner cut off every 3 hours. This caused us to wake up in the middle of the night to turn the unit back on. This naturally interrupted our sleep! Not sure why the unit was set up this way, but if affected our travel partners as well. If this could be fixed, we would highly recommend the hotel. The breakfast was good each morning, and overall we enjoyed our stay with the exception of the air conditioning issue!
Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Sep 2023

2/10 Terrible

Hae Jean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEWARE: The worst hotel ever!!!

Beware! The worst experience of our lives. The photos are deceiving. Room is the size of a bathroom. Beware they have a huge pit bulldog there at all times that’s not on a leash. I am allergic to dogs and the property is infested with dog feces everywhere. Hotel is dirty and not clean. They were very rude to us and would’nt even open the gate for our taxi to come in so you have to pull your luggage on rocks for about 500 feet. With this heat they also turned off the air conditioner when they would clean our room to save electricity. Also we had to end up buying our own toliet paper bc the maid only comes to clean like every 2 days or so. Their breakfast has ants on the cheese and they barely even give you water. I have never ever left a bad review in the 25 years I have been traveling and I’m not even a picky traveler as I’ve stayed in hostels but I have to say this by far is the worst place you can ever stay at! They wouldn’t even call a taxi for us and told us it cost 190 euros to go to Positano which is not true. They have some kind of deal w their friend to rip off tourists. The tall lady working at the front tried to rip us off w her boat tours too and I’m glad I refused. She is a racist as well. We did NOT feel welcome and felt uncomfortable. This is very unlike most Italian B and B places usually they are so amazing and friendly. Sorrento Bay Hotel should be shut down! Ants and dogs feces everywhere on the property. So dirty and smelly and in a bad location too!!!
Stayed 6 nights in Jul 2023

8/10 Good

Kalpna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and staff was also supporting but there were limited transport from the property to Sorrento main city.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service

ANTS!

Beware of an ant problem. We noticed a ton of aunts coming through a hole by the window the first night we arrived. The next morning the room was infested with ants. Reception told us it happens because they have a garden and it’s summer time which we understand but the entire hotel floor was covered in ants. They were getting into the bed, in our luggage. We couldn’t even walk without them crawling up our legs. We tried to reach reception to let them know and no one was available for hours when it’s stated the reception is available as of 8am. Finally we found a cleaning lady who was able to give reception a call, she was sleeping. She said it would be taken care of and we asked for new bedding and towels, since we had to use our towels to clean up the aunts. When we arrived back poison powder was placed by the window and in corners and the dead ants were everywhere. I again had to clean them myself. No one cleaned the ants, we had the same bedding, and the towels filled with ants were left in the room. The place was nice, but this killed our stay.
After arriving back to hotel
Night 1
Next morning
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern facilities. Off street private parking available for $20.
Stayed 1 night in Sep 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a brilliant experience nice resultants beautiful Area
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very relaxed visit to Sorrento Bay!

The Sorrento Bay has very spacious rooms with very good shower facilities it is very clean, the staff are very attentive. We are just back from staying there we were a party of 6 and we all give it the thumbs up we will definitely go back to stay again we highly recommend!
Stayed 7 nights in May 2019

8/10 Good

Martine

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

Daniela

Stayed 1 night in Aug 2025

8/10 Good

Beatriz

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Our stay at the hotel was very good. The room was incredibly pleasant, beautifully decorated, very clean, and with a cozy atmosphere that made us feel right at home, the bed was very comfortable. The surroundings of the property were absolutely stunning, offering a peaceful and relaxing environment that added so much to our overall experience, and the staff were extremely friendly and welcoming and let us stay after our check out. We only had one minor issue during our stay. We contacted the property to ask about the possibility of a later check-in, and we were informed that there would be a €30 fee. With that in mind, my friend and I adjusted our plans to arrive on time. However, the bus we were on was delayed, and we ended up arriving 20 minutes past the agreed check-in time. As a result, we were charged a €20 fee in cash, which we felt was a bit excessive considering we had informed the host that we were on the bus and even shared our live location. Additionally, we were given the wrong location via WhatsApp, which contributed to the delay. While we understand that a fee might be appropriate for late arrivals, we believe that €20 for just 20 minutes—especially under those circumstances—was a bit much.
Stayed 2 nights in Jun 2025

8/10 Good

Giovanni

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

annamaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très joli ancien monastère rénové en hotel à taille humaine, à 10 min à pied de la gare de San'Agnello. La piscine entourée d'olivier et d'oranger vous plonge dans une atmosphère paisible, parfaite pour des vacances reposantes. Les chambres sont propres avec une belle vue. Une réceptionniste attentionnée, serviable et de bon conseil.
Stayed 2 nights in Jul 2023

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quasi perfetto

Camera ottima, bagno spazioso e completo, condizionatore, TV, colazione: che si può volere di più? Ancora più centrale, forse, ma poi il costo sarebbe eccessivo. Personale gentile ed è stato un onore essere servito dal giovane Ciro!
Stayed 1 night in Jun 2023

10/10 Excellent

Aymen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel de qualité, un peu loin de sorrento

Chambre spacieuse, très confortable et propre. Un grand perci à Giulia qui nous a bien accueilli et conseillé pour notre sejour. Par contre il faut prendre en compte que l' hôtel est à 10 mins des stations train et bus et que les transports en commun sont très perturbés sur la côte amalfitaine.
Stayed 3 nights in Aug 2020

6/10 Okay

Marion

Liked: Cleanliness, property conditions & facilities

Nice but not very good money for value.

A bit disappointed as the parking was not free while they have a huge space and garden, and they ask you 20 euros more for one night ! It is very expensive and I wouldn't have chosen this place if I knew about it (it is written in the T&C that no one actually read). place is hard to find as the gate is very narrow and hidden by another wall. No explanations were given by the host. A bit pricey too, no breakfast, no coffee nor tea available in the room. The head shower does not work properly and need descaling. the room is nice but I won't recommend this place to stay.
Stayed 1 night in Sep 2019

8/10 Good

Orazio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019