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Cardedeu Hotel

3.0 star property

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Photo gallery for Cardedeu Hotel

Exterior
3 restaurants, breakfast served
Exterior
Container Room Lake View 1 Queen Bed
Shower, rainfall showerhead, hair dryer, bidet

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
La Bendicion, Cardedeu, El Congo, Santa Ana Department
  • Place, Lake Coatepeque
    ‪1 min walk‬
  • Place, Cerro Verde National Park
    ‪26 min drive‬
  • Place, Cathedral of Santa Ana
    ‪36 min drive‬

Room options

View all photos for Lake View King

Lake View King

Lake View King

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Trundle Bed
  • Free Wi-Fi

View all photos for Container Room Lake View 1 Queen Bed

Container Room Lake View 1 Queen Bed

Container Room Lake View 1 Queen Bed

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Garden View King

Garden View King

Garden View King

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite

Suite

Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for LakeFront King

LakeFront King

LakeFront King

9.4 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Trundle Bed
  • Free Wi-Fi

View all photos for LakeFront Double

LakeFront Double

LakeFront Double

8.4 out of 10
Very good
(5 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for LakeFront Double

LakeFront Double

LakeFront Double

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Mountainside

Standard Room, 2 Queen Beds, Mountainside

Standard Room, 2 Queen Beds, Mountainside

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Mountainside

Family Room, Multiple Beds, Mountainside

Family Room, Multiple Beds, Mountainside

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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About this property

Cardedeu Hotel

Spend the day playing on Cardedeu Hotel's private sand beach then return to dine at one of the hotel's 3 restaurants. Change of towels is available on request.
Cardedeu Hotel offers 39 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Rooms open to balconies or patios. 55-inch Smart televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, bidets, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Cardedeu Hotel. During your stay, you'll be close to Lake Coatepeque. Enjoy features like free WiFi in public areas and free self parking, plus 3 outdoor pools.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance, and wedding services
  • Onsite recreation includes a private beach and a playground
  • Just a 4-minute drive from Lake Coatepeque and 11 minutes from Cerro Verde National Park
  • Airport shuttle service available for a fee
A private beach is featured. Cardedeu Hotel offers its guests 3 outdoor swimming pools. There are 3 restaurants on site. WiFi is free in public spaces.

Event space at this hotel measures 127 square feet (12 square meters) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Cardedeu Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Cardedeu Hotel was completed in November 2022.

Smoking is allowed in designated areas at this 3-star El Congo hotel.

For a fee, guests can enjoy local cuisine breakfast daily from 7:30 AM to 10:00 AM.
Pampa Coatepeque - Onsite steakhouse. Guests can enjoy alfresco dining (weather permitting).
Cardedeu Bistró - This poolside bistro serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Azul Bistró - This beach bistro serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 10:00 AM for a fee: USD 7 to 9 per person
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • Azul Bistró
  • Cardedeu Bistró
  • Pampa Coatepeque

Things to do

  • 3 outdoor pools
  • Paddleboard
  • Playground
  • Water sports equipment

Family friendly

  • 3 outdoor pools
  • Playground

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 127 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On a lake
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • 2 floors
  • Art Deco architecture
  • Built in 2015
  • Designated smoking areas
  • Renovated entire property - November 2022

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Cardedeu Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 7 to 9 per person
  • Airport shuttle fee: USD 160.00 per vehicle (roundtrip, maximum occupancy 6)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Cardedeu Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Cardedeu Hotel Hotel
Cardedeu Hotel El Congo
Cardedeu Hotel Hotel El Congo

Cardedeu Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 264 out of 445 reviews
Rating 8 - Good. 90 out of 445 reviews
Rating 6 - Okay. 45 out of 445 reviews
Rating 4 - Poor. 25 out of 445 reviews
Rating 2 - Terrible. 21 out of 445 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Alfredo

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay!
Stayed 1 night in Jan 2026

10/10 Excellent

Mayra

Stayed 1 night in Feb 2026

10/10 Excellent

Vilma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good no too many choices wonderful lake view .
Stayed 1 night in Jan 2026

6/10 Okay

Julio, San Francisco

Stayed 1 night in Feb 2026

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities
Front desk never was available. There was no iron & iron board Bathroom smell bad No water pressure… Sink was clogged. Never will stay here again !
Stayed 2 nights in Jan 2026

10/10 Excellent

Horacio, Deland

Stayed 1 night in Jan 2026

10/10 Excellent

Roberto

Stayed 1 night in Jan 2026

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had 2 rooms up the hill with a lap pool infront. View was gorgeous. Lots of bird viewings. Room comfortable but needs a chair or 2. Outside walkway between room and lap pool about 3 feet. Staff amazing. Breakfast and dinner good at hotel. Did not visit lake side. Wood around lap pool is rotting. Need a car or driver. Takes a while for water to get hot in shower.
Stayed 2 nights in Jan 2026

4/10 Poor

Yorlenys

Stayed 1 night in Jan 2026

10/10 Excellent

Brian

Stayed 3 nights in Jan 2026

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Herminia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Customer service is outstanding. Food great. Only recommendations I might have is have a section for towel services.
Stayed 3 nights in Dec 2025

4/10 Poor

Colin

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A Spectacular View Undermined by Poor Management Hotel Cardedeu benefits from an exceptional location on Lake Coatepeque and offers stunning views. Unfortunately, this is where the positives end. The overall experience falls short of what one would expect from a hotel positioning itself as high-end. The property is not adapted for elderly guests or those with limited mobility. There is a clear lack of ramps, proper signage, and non-slip surfaces, which raises safety concerns and reflects a lack of inclusivity. The rooms present basic comfort issues. There is no dedicated space to place luggage, and the hot water does not function properly, an unacceptable issue at this price point. Additionally, many rooms are located next to the event hall, making it extremely difficult to rest when weddings or events take place. Noise from events and other guests is poorly controlled, undermining the sense of relaxation the hotel claims to offer. The restaurant operation is equally disappointing. On two separate occasions, several menu items were unavailable. Being told that tea had “run out due to high season” highlights poor inventory and purchasing planning, which should never happen in a well-managed hotel. Taken together—accessibility gaps, room deficiencies, noise issues, and weak restaurant operations—these shortcomings create a clear disconnect between price and quality. In short, a beautiful view cannot compensate for poor management.
Stayed 3 nights in Dec 2025

10/10 Excellent

Keren

Stayed 2 nights in Dec 2025

2/10 Terrible

Elvira

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Something else
Stayed 1 night in Dec 2025

10/10 Excellent

Joselyn

Stayed 1 night in Dec 2025

10/10 Excellent

Kristyn, Portland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The infinity pool overlooking the lake was amazing. Attentive staff and lovely place.
Stayed 1 night in Dec 2025

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel, right at the lake, the room has a shower that you can see the lake while having a nice refreshing shower. Drinks are overpriced
Stayed 1 night in Dec 2025

6/10 Okay

Irada

Stayed 3 nights in Dec 2025

10/10 Excellent

Rhina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had the suite and it was perfect !!! Place we’ll take care and clean! Front desk people was very nice and polite
Stayed 1 night in Dec 2025

8/10 Good

Guadalupe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room, the service, the view everything was great except the mattress bed it was absolutely horrible. It was trash. It hurt my back so bad. I woke up multiple times and even thought about going to sleep in the car.
Stayed 1 night in Dec 2025

10/10 Excellent

David

Stayed 3 nights in Dec 2025

4/10 Poor

Peggy, Pearland

Travelled with family
Disliked: Amenities, property conditions & facilities
Room has beautiful lake view, but is cheaply made and has little to no sound insulation. Upon check-in, we were required to sign a long list of potential charges for damage that included things I have never heard of or seen at a hotel before such as a fee for defecating in an improper place? This was off-putting to me and even more so, when we walked in our room to find that it was far from perfection with dings, scratches and damage all around the walls, woodwork and baseboards. If a hotel is going to threaten with damage charges when you hand them your credit card, at least it should be without existing damage when you take possession. Another issue is the lack of light in the bathroom which required me to stand by the sliding glass door holding a mirror to put on my makeup. I would not stay here again or recommend Cardedeu Hotel.
Required to sign list of potential charges at check-in prior to seeing room.
Damage to woodwork
Damage to drywall & woodwork
Damage to baseboards
Stayed 1 night in Nov 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Jolanta

Liked: Cleanliness, staff & service, amenities
Beautiful view. Able to stay after check out
Stayed 2 nights in Nov 2025