4/10 Poor
A.
5 May 2025
First glance, the property was cute and quaint and had a warm inviting vibe. Unfortunately my bed had dirt and hair all over it and was uncleaned. Housekeeping leaves at 4pm and the man at the front desk offered to change the top layer of the blanket. I then saw the sheets were also dirty and full of hair. They moved my room to a room in the lobby, it didn’t have a latch on the door. They left a mop in the bathroom and whoever was above me stomped around the whole night. I felt like I was in a hostel not a $300++ a night hotel.No consideration for guest experience.. I’ve tried to speak to someone in management for two weeks and have been told someone resigned and someone would cal me back after looking Into this. Corporate doesn’t answer their phone either. Super disappointing. Do better Kirkwood Collection.
A.
Stayed 1 night in Apr 2025