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Hotel Puerta del Rey

3.0 star property

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Photo gallery for Hotel Puerta del Rey

Pool
Free buffet breakfast on weekdays
Free WiFi
Free WiFi
Reception

Reviews

5.4 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Avenida Busch & calle el Salvador, Santa Cruz, Santa Cruz Department
  • Place, Municipal Library
    ‪14 min walk‬
  • Place, Plaza 24 de Septiembre
    ‪17 min walk‬
  • Place, San Lorenzo Cathedral
    ‪18 min walk‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, City View

Standard Room, 1 Queen Bed, City View

Standard Room, 1 Queen Bed, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Single Beds, City View

Standard Twin Room, 2 Single Beds, City View

Standard Twin Room, 2 Single Beds, City View

  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Suite

Comfort Suite

Comfort Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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Reception
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  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 34 reviews
The price is €40
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Lido Hotel

About this property

Hotel Puerta del Rey

This smoke-free hotel features conference space, concierge services, and dry cleaning. Free weekday breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite.
Hotel Puerta del Rey offers 21 accommodations. This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Housekeeping is provided daily.
During your stay at Hotel Puerta del Rey, you'll be within walking distance of Municipal Library. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served on weekdays
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self parking
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 2-minute drive from Municipal Library and a few minutes from Patio Design LifeStyle Center
  • Airport shuttle service available for a fee
WiFi is free in public spaces. Meeting rooms and coworking spaces are available. Free breakfast is served on weekdays. Event space at this hotel measures 22 square feet (2 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Hotel Puerta del Rey also features tour/ticket assistance, concierge services, and dry cleaning/laundry services. Self parking is free.

This 3-star Santa Cruz hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 10:00 AM

Things to do

  • 24-hour pool access

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 22 square feet of conference space
  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per room (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24-hours a day.

Property is also known as

Hotel Puerta del Rey Hotel
Hotel Puerta del Rey Santa Cruz
Hotel Puerta del Rey Hotel Santa Cruz

Hotel Puerta del Rey Reviews

Reviews

5.4
Rating 10 - Excellent. 2 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 1 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 4 out of 11 reviews

5.2/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second stay

Simple, clean budget hotel
Stayed 3 nights in Jan 2025

2/10 Terrible

ernesto

It was really bad, no hot water, no laundry. I wouldn’t recommend this place
Stayed 3 nights in Dec 2024

6/10 Okay

Johara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just did not feel safe
Stayed 11 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good option

Good hotel for the city, clean, fruendly staff, confortable
Stayed 3 nights in Dec 2023

2/10 Terrible

Silva maria

Stayed 6 nights in Aug 2025

10/10 Excellent

Ana Flávia

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

MARCIO LUIZ

Disliked: Staff & service, property conditions & facilities, room comfort

Hotel precisando modernizar

O Hotel precisa de uma reforma, tudo muito antigo, falta manutenções, coisas quebradas, moveis rasgados, uma pena, mas os funcionários simpáticos e atenciosos.
Stayed 1 night in Jun 2025

4/10 Poor

Aline

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel bem abaixo do esperado

Hotel bem localizado, porém não é como nas fotos, o hotel precisa de manutenção, parece abandonado, não tinham toalhas suficientes e os lençóis e camas eram de qualidade ruim. O café da manhã muito muito ruim praticamente sem opção, o chuveiro foi a única coisa que era boa do hotel, porém o ralo estava entupido e a água não tinha escoamento! Não recomendo!
Stayed 1 night in Jun 2025

10/10 Excellent

Carmiña Yolanda

Stayed 1 night in May 2025

2/10 Terrible

Mary

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio sucio inseguro
Stayed 2 nights in Mar 2024