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Novotel Santa Cruz De La Sierra

5.0 star property
VIP Access

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Photo gallery for Novotel Santa Cruz De La Sierra

Lobby sitting area
A hotel pool area with a hot tub, lounge chairs, and potted plants.
Free daily buffet breakfast
Restaurant
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
AV ROCA CORONADO 901, ENTRE TERCER Y CUARTO ANILLO, Santa Cruz
  • Place, Parque Ecológico
    ‪5 min walk‬
  • Place, Patio Design LifeStyle Center
    ‪8 min drive‬
  • Place, Ventura Mall
    ‪8 min drive‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪31 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Executive Level

Premium bedding, down duvets, Select Comfort beds, minibar

Superior Room, 1 King Bed, Executive Level

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Novotel Santa Cruz De La Sierra

This smoke-free hotel features an outdoor pool, a fitness center, and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Novotel Santa Cruz De La Sierra offers 145 accommodations with minibars and safes. Select Comfort beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium cable channels.

Bathrooms include bathrobes and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

With your stay at Novotel Santa Cruz De La Sierra, you're connected to the convention center and just a quick walk from Parque Ecológico. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and a playground
  • Just a 4-minute drive from Ventura Mall and 6 minutes from Santa Cruz Zoo
  • Airport shuttle service available for a fee
Novotel Santa Cruz De La Sierra offers its guests a children's pool, an outdoor pool, a hot tub, and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business center, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 4273 square feet (397 square meters) and includes a conference center. A terrace, a complimentary children's club, and barbecue grills are also featured at the luxury Novotel Santa Cruz De La Sierra. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Santa Cruz hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
SOHO Craft Kitchen & Bar - Onsite restaurant. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SOHO Craft Kitchen & Bar

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • Cot (surcharge)
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre (4,273 square foot of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Computer monitor
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Heating (climate-controlled)
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for BOB 70.0 per night.
  • Cribs (infant beds) are available for BOB 208.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Bolivia Value-Added Tax (VAT) at 13%. A VAT exemption is available to travelers who present a valid passport or tourist visa showing they are not a resident of Bolivia.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: BOB 140 per person (one-way)
  • Airport shuttle fee per child: BOB 70 (one-way), (up to 10 years old)
  • Crib (infant bed) fee: BOB 208.0 per night
  • Rollaway bed fee: BOB 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novotel Santa Cruz La Sierra
Novotel Santa Cruz De La Sierra Hotel
Novotel Santa Cruz De La Sierra SANTA CRUZ
Novotel Santa Cruz De La Sierra Hotel SANTA CRUZ

Novotel Santa Cruz De La Sierra Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 84 out of 118 reviews
Rating 8 - Good. 19 out of 118 reviews
Rating 6 - Okay. 7 out of 118 reviews
Rating 4 - Poor. 4 out of 118 reviews
Rating 2 - Terrible. 4 out of 118 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cristhian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious hotel,very chic and beautiful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean hotel. Will stay again soon.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location also very nice staff.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

YES!! i WANT TO COMEBACK TO THIS LOCATION

Fantastic people, very friendly. The hotel was clean, and everything was great. I would pick this hotel anytime.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

SAHDALLAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful place to stay
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, modern, with pool, good restaurant. Would stay here again without no doubt.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place , best workers
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service in restaurant.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very accomodating staff. The rooms are clean, modern and very comfortable. Would defintely stay there again.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent and friendly
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel that delivers what it promises
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, modern and very comfortable. Nice view. The best option for a solo traveler or business trip in Santa Cruz
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Haakon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

Tolles Zimmer, toller Ausblick, nettes Personal Was will man mehr ?😊
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
People very friendly
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Alejandro

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I’m giving three stars because of communication. The place is nice, though.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel with pleasing design in common areas. Comfortable bed AND pillows, spacious bathroom, and excellent climate control. What really made our stay was the staff. Jose Miguel and bartender, Samuel, were friendly, helpful, and are the reason we would recommend this hotel to friends.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view

Very nice. Great view frim the room. Very quiet.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although at first there was a small misunderstanding at reception, it was quickly resolved later. The hotel is simply magnificent, new facilities, very clean and elegant, the lobby is very nice and the breakfast is very good. I appreciate the cordiality of the staff members, especially Kevin. It is my new option in Santa Cruz definitely.
Stayed 2 nights in Dec 2022
Verified

8/10 Good

Sangtack

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good but i had little doubt that it is really 5 stars level Specially breakfest was poor Anyway not bad, but still it is not the best neither
Stayed 1 night in Jul 2024
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located next to the expo center. There are also food places and a convenience store within walking distance. The bad thing was that there is a rental hall next to the hotel. They played extremely loud music late (2-3am) into the night twice.
Stayed 7 nights in Oct 2022
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an American there are so many things I love about this property - Apple electronics plug directly into the wall without converters or adapters, most of the desk staff speak English, safe water, excellent menu in restaurant and bar with late night availability, lovely breakfast. My only complaint- I stayed here during the feria and it was extremely difficult to get to the hotel in the evenings. Tons of traffic and road closures
Stayed 6 nights in Sep 2024
Verified

6/10 Okay

sergio

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice hotel, poor service

Poor management and coordination with staff, lack of supervision is evident, but the hotel is nice and fairly new.
Stayed 4 nights in Dec 2022
Verified

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Room comfort

3 star hotel

The air conditioner was off when we arrived and thehotel Was very hot, very small rooms modern but small. Tv not smart
Stayed 2 nights in Feb 2024
Verified

2/10 Terrible

Jose

Disliked: Staff & service, amenities, property conditions & facilities
the room had water leak when it rained, the room was flooded. The attention of the staff leaves much to be desired.
Stayed 3 nights in Apr 2023
Verified

4/10 Poor

Viktorija

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Terrible experience

This was the worst stay in any Novotel Hotel for me for a specific reason: there was a wedding party in the hotel complex and we couldn’t sleep at all until 3:00 A.M. because the music was so loud that even on the 14th floor where we were, it was impossible to fall asleep even with the earplugs and noise cancelling headphones. We booked this hotel to have a comfortable night to rest after 2 weeks of travelling through Bolivia and instead we couldn’t sleep and were extremely exhausted the next day. When complaining to the hotel staff they told us that they cannot do anything until 3:00 A.M. The building is obviously very poorly built and this was not a 5 star experience at all, I wouldn’t pay even 30€ for this. I wouldn’t recommend anyone to stay there during the weekends, when the weddings are taking place. Otherwise, when there is no loud music, the hotel is very nice, but not being able to sleep ruined our experience completely.
Stayed 1 night in Mar 2023