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Santa Cruz Boutique Hotel

Property class: 3

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Photo gallery for Santa Cruz Boutique Hotel

Free daily buffet breakfast
In-room safe, free WiFi
View from property
Outdoor dining
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
22 Rua da Praia, Santa Cruz, 9100-015
  • Place, Palmeiras Beach
    ‪1 min walk‬
  • Place, Aquaparque Madeira
    ‪10 min walk‬
  • Place, Funchal Marina
    ‪17 min drive‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪3 min drive‬

Room options

View all photos for Standard Double Room, Balcony, Sea View

Standard Double Room, Balcony, Sea View

Standard Double Room, Balcony, Sea View

  • Sea view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Balcony, Sea View

Superior Double Room, Balcony, Sea View

Superior Double Room, Balcony, Sea View

  • Sea view
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Suite, Balcony

Premier Suite, Balcony

Premier Suite, Balcony

  • Sea view
  • 65 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Partial Sea View

Standard Double Room, Partial Sea View

Standard Double Room, Partial Sea View

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Santa Cruz Boutique Hotel

This hotel features a 24-hour front desk, tour/ticket assistance, and a front-desk safe. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a reception hall.
Santa Cruz Boutique Hotel offers 23 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Santa Cruz Boutique Hotel, you're just a quick walk from Palmeiras Beach. Free breakfast and free WiFi in public areas are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Steps from Palmeiras Beach and 14 minutes by foot from Aquaparque Madeira
Free breakfast is served daily. WiFi is free in public spaces. Santa Cruz Boutique Hotel also features tour/ticket assistance and a front-desk safe.
Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Onsite venue - This restaurant serves breakfast, lunch, dinner, and light fare.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • 1 building
  • Reception hall

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Santa Cruz Boutique
Santa Cruz Hotel Santa Cruz
Santa Cruz Boutique Hotel Hotel
Santa Cruz Boutique Hotel Santa Cruz
Santa Cruz Boutique Hotel Hotel Santa Cruz

Santa Cruz Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 46 out of 63 reviews
Rating 8 - Good. 12 out of 63 reviews
Rating 6 - Okay. 1 out of 63 reviews
Rating 4 - Poor. 0 out of 63 reviews
Rating 2 - Terrible. 4 out of 63 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give the Boutique hotel the boot!

On the night of our arrival for a one-night stay the hotel was closed for refurbishment. We had not been told in advance, and had a frantic search for alternative accommodation. The Boutique Hotel has to date not replied to our e-mail, so we are currently out of pocket.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely bright room. Lovely bathroom, towels and bed linen. Friendly helpful staff. Good breakfasts, excellent service. Shame that dinner was not offered in the evenings. This service seems to have been ceased for some reason, nobody could give us a reason. Our trip and stay here was very pleasant.
Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All superb ,very clean ,would recommend this hotel to anyone, great place to visit.
Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a place near the airport for my last night on Madeira and this was ideal. Good sized room with a good breakfast included. Worth noting that at this time of the year the restaurant is only open for breakfast. Lots of places to eat nearby though.
Stayed 1 night in Mar 2019

6/10 Okay

John

Double Charge Error Not Refunded by Hotel

I responded to your initial request for feedback two days ago. Did you get my email? This hotel charged me for the stay even though I had prepaid with you. This means that I have double paid. Despite my request to the hotel for reimbursement, they were unwilling to do so at the time we checked out. Please will you contact the hotel to ask them to refund my money?
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel..clean..helpful staff..Good breakfast
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast included. Location easy to find. Nothing to dislike
Stayed 1 night in Feb 2019

10/10 Excellent

Peter, Bracebridge, Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view at a very reasonable price. Great breakfast, helpfull staff, comfortable and clean.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a holiday, restaurant was so good for food and drink.
Stayed 4 nights in Dec 2018

10/10 Excellent

Bob, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, spacious and clean hotel. Very friendly staff. Area is in a perfect place with everything around you. Would stay there again
Stayed 4 nights in Nov 2018

8/10 Good

Laura, Grand Junction

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel for catching an early flight from the airport. It’s quiet and clean.
Stayed 2 nights in Nov 2018

10/10 Excellent

J, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money. We spent two nights here following a week in Funchal at a large resort. A very clean comfortable room, good breakfast included All the staff were friendly and very helpful. Tea/coffee facilities in the room would have made it perfect. The village has a pleasant atmosphere and a number of bars and restaurants that offer excellent quality food far cheaper than Funchal.
Stayed 2 nights in Oct 2018

10/10 Excellent

Mike, Grimsby, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for 10 nights and had a lovely time. The view from the beach facing rooms is stunning so try to get as high a floor as possible. The room was very comfortable although it would have been nice to have had more drawer space for clothes and extra hangers for the wardrobe. The bathroom was very modern with a walk in shower space and “drench” shower head with lots of hot water and plenty of pressure. Breakfast buffet was tasty if a little repetitive but set us up nicely for the day. Evening meals were very good and all the staff were helpful and friendly. The village itself is fairly quiet with plenty of restaurants and coffee shops to chose from and the promenade is a popular walk taking you from the lido at the western end to under the end of the airport runway at the eastern end of the village. Talking of lido’s there are 2 in Santa Cruz but while we were there the western one was not open at all (maybe it’s just open in the summer months) and the lifeguards at the other only operate up to the end of September although the area was still available to use during our visit which was until 8th Oct. The beach itself is very rocky so not comfortable to lie on but there were large boards to stretch out on if you want to catch a few rays. It’s worth pointing out though that the boards were being collected in on the day we left so it looks as if they are a summer thing too. We had a lovely time in Santa Cruz and certainly intend to return.
Stayed 10 nights in Sep 2018

10/10 Excellent

Chivvy, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely small hotel close to the beach. Very clean, good sized bedroom and excellent views from the balcony. The staff were very friendly and helpful. There was a good selection for breakfast and eating on the roof top terrace was great. If I were to be picky then it would have been nice to have had a tea/coffee facility either in the room or from a vending machine in the hotel.
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff friendly and helpful .they made you fill welcome English not bad
Stayed 17 nights in Jul 2018

10/10 Excellent

Eric, Burlington vt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice boutique airport hotel on beach

We spent one night at this hotel before moving to our timeshare trade in Funchal. We especially enjoyed the lovely dinner and included breskfast on the scenic rooftop restaurant. Everyone at the hotel from reception to the restaurant staff were helpful and nice. The hotel is right onnnthe beach if you don't mind rocks or bring water shoes. The water is very refreshing!
Stayed 1 night in Jul 2018

10/10 Excellent

Ally, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute hotel with good location to airport

We stayed in the Santa Cruz Boutique Hotel for one night when we arrived in Madeira. We arrived very late at night (4am), and they were kind enough to have the security check us in since the front desk staff had gone home. The room was clean, the beds were comfy, and we had a nice view of the beach. The breakfast buffet was delicious the next morning. I'd definitely stay here again.
Stayed 1 night in Jul 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and modern hotel. Only one day but I wish I could stay longer.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice hotel, good sized clean room, good breakfast
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice little gem close to the airport

If you are looking to stay somewhere near the Funchal airport, you can't beat this place. Only 4 min away by taxi and will set you back EUR 7 for the ride. The hotel is clean and upscale facing the town square and the ocean. Considering that there are few flights into Funchal, there is not much noise from the airplanes and it's cool to see them land (they don't pass by here when taking off). The staff were pleasant and the room clean.
Stayed 1 night in May 2018

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

The hotel was nice, clean and modern. The staff were friendly and they had a luggage room and printed our boarding passes for us as we had changed our flights. Breakfast was on a beautiful rooftop terrace and the food was fine. We did have to pay a €2 tax even though we had paid taxes online but that was not a big problem. The actual area it's in has nothing to do really, but it's only 10 minutes from the airport.

10/10 Excellent

Sue, Dorset, United Kingdom

Liked: Cleanliness, staff & service, room comfort

Lovely new hotel in excellent location

surprised that the restaurant was closed for anything other than breakfast, no bar facility or snack menu forcing people to eat outside of hotel every day and evening
Stayed 7 nights in Feb 2018

10/10 Excellent

SueandPeter, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely revisit

The hotel is in a great position in Santa Cruz. The staff are all friendly and helpful and the rooms of a good size, really clean and all seem to be sea facing. The breakfast is perfectly good (despite some reviews suggesting otherwise). Because we were there in February the restaurant was close in the evening, a little disappointing but a good few bars and restaurants are nearby to the hotel. Parking is in the car park next to the hotel at .80 € per hour for all 24 hours, however you can park on the streets (blue line marked places) for .40 € an hour, only payable 8pm to 8am. Tip: if you overpay before 6pm or buy a ticket after that time it gives you the relevant amount of time after 8am the next morning so you do not need to rush out too early to buy a ticket. We would recommend this hotel and definitely return if in Madeira.
Stayed 5 nights in Feb 2018

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent small hotel.

This is the first time we have stayed in Santa Cruz and we're aware that we would be more or less under the flight path - this may not suit some people, but we actually enjoyed seeing the planes in ( it's not Gatwick after all). The view from our 2nd floor room was about 75 yards from the sea, overlooking a square. We had a balcony which was well shielded from the winds. (The weather was not particularly good for our stay). The hotel was immaculately clean. The reception, bar/restaurant staff were exceptionally friendly and helpful. The breakfast was OK, but if critical, it could have been served a bit warmer - there was plenty of choice. Air con in the room was efficient and quiet enough to be on overnight. The shower wa excellent, with very good water pressure. The views from the 6th floor restaurant would have been lovely in better weather. We paid £45 per night for B&B and would definitely stay again. Santa Cruz is a lovely little village/town, with quite a few restaurants and bars. Has a good atmosphere.
Stayed 4 nights in Jan 2018