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The Aqua Pacific Hotel

2.0 star property

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Photo gallery for The Aqua Pacific Hotel

Relax by the pool surrounded by lounge chairs and a balcony with a view.
View of a residential area with single-family homes, palm trees, and a quiet street.
Welcome to The Aqua Pacific Hotel, situated in a suburban area with nearby residential buildings.
Welcome to our hotel lobby, featuring a double staircase and luggage storage area.
Relax in a spacious room with a large bed, desk area, and vanity.

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View in a map
330 Ocean St., Santa Cruz, CA, 95060
  • Santa Cruz Beach Boardwalk
    ‪11 min walk‬
  • Santa Cruz Wharf
    ‪16 min walk‬
  • Mystery Spot
    ‪9 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪47 min drive‬

Room options

View all photos for Room 1 King Bed - ADA

Relax in a spacious room with a large bed, flat-screen TV, and air conditioning.

Room 1 King Bed - ADA

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for King Room with Jacuzzi Tub

Relax in a spacious room with a large bed, flat-screen TV, and air conditioning.

King Room with Jacuzzi Tub

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Relax in a spacious room with a large bed, flat-screen TV, and desk area.

Standard Double Room, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(34 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for City Single Queen Room

Relax in a stylish room with a large bed, desk, and flat-screen TV.

City Single Queen Room

8.6 out of 10
Excellent
(9 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic 1 King Bed

Relax in a spacious room with a large bed, desk area, and vanity.

Classic 1 King Bed

7.6 out of 10
Good
(18 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room 1 King Bed

Relax in a spacious room with a large bed, flat-screen TV, and desk area.

Deluxe Room 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

The Aqua Pacific Hotel

Hotel with free parking, near Santa Cruz Wharf
An indoor pool, a seasonal outdoor pool, and concierge services are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out, and a vending machine. Housekeeping is available on request.
The Aqua Pacific Hotel offers 36 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and fans. Microwaves, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at The Aqua Pacific Hotel. During your stay, you're just a quick walk from Ocean Street. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor and seasonal outdoor pools
  • Amenities include an elevator and a vending machine
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Santa Cruz Wharf and a few minutes from Monterey Bay
  • Dogs welcome for a fee
The Aqua Pacific Hotel offers its guests an indoor pool and a seasonal outdoor pool. WiFi is free in public spaces. The Aqua Pacific Hotel also features a vending machine, concierge services, and express check-out. Free self parking is available.

Smoking is allowed in designated areas at this Santa Cruz hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Bicycle tours
  • Indoor pool
  • Seasonal outdoor pool

Family friendly

  • Indoor pool
  • Microwave on request
  • Mini-fridge
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Outdoors

  • In a nature reserve

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Hulu
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

The property charges 3.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday, Saturday, and Sunday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Cribs (infant beds) are available for USD 25.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 15 (subject to availability)
  • In-room microwave fee: USD 5
  • Crib (infant bed) fee: USD 25.0 per day
  • Rollaway bed fee: USD 30 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open April 01 and close October 31.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Aqua Pacific Inn
The Aqua Pacific Hotel Hotel
The Aqua Pacific Hotel Santa Cruz
The Aqua Pacific Hotel Hotel Santa Cruz

The Aqua Pacific Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 311 out of 671 reviews
Rating 8 - Good. 146 out of 671 reviews
Rating 6 - Okay. 77 out of 671 reviews
Rating 4 - Poor. 67 out of 671 reviews
Rating 2 - Terrible. 70 out of 671 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Abram

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the complimentary snacks at the front desk and the pool is great.
Stayed 1 night in Apr 2025

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a gaping hole in our bathroom where the fan should be. The light stopped working in the bathroom while showering so I had to open the door causing steam to set off the fire alarm at 7 in the morning. When I contacted the staff to let them know, they told me to turn on the light on my phone and close the door while I finish showering. The pool in the middle is great in theory until you get a bunch of drunk people echoing down there. Was the worst hotel experience I’ve ever had. I wasn’t going to leave a bad review, but after I emailed management after our stay and got no response I figure they deserve it.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jim

Stayed 1 night in May 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Drama free relaxation

Really great friendly staff, checking out was stress free, didnt get knocked on or bothered even once! Loved it, definitely will return :) however was surprised by a lil fee at the end however, worth the money
Stayed 1 night in May 2025

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service and clean room!
Stayed 1 night in May 2025

10/10 Excellent

John

Stayed 2 nights in May 2025

6/10 Okay

Shaunice

Stayed 1 night in May 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Demond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property have great customer service, good snacks, indoor pool and hot tub..im definitely booking again
Stayed 2 nights in Apr 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room, conveniently located. Easy to park too. Some friendly staff. Non-fluorescent lights in the rooms would greatly improve the ambience! As would soap in the bathroom. The coffee in the lobby was excellent.
Stayed 1 night in Apr 2025

8/10 Good

Eli

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For a budget friendly place, this is a nice stop. You can tell they've done remodeling and the room looked nice. The walls needing some wiping down in certain spots but overall it was a good room if you dont plan on being in your room for a long time. We stopped in for 1 night and we're in the room for very little time. Coming back to Santa Cruz for a longer stay, we would choose to stay elsewhere. We did not use the pool and hot tub but did scope it out, both were clean and looked nice. My husband felt the hot tub water which he said was not hot enough and the jets did not turn on. The elevators were also out of order.
Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay, quiet and clean. Pool is not heated but hot tub was hot and clean. The surrounding area is not safe and highly trafficked. Parking was small and had limited space. Gave free coffee, fruit drinks, and snacks in lobby 24/7. Owner was very helpful and kept a good eye on the property. Little Ceasors and 7eleven are near by. Stay on property after dark, shady people and drug users lurk all over.
Stayed 2 nights in Apr 2025

8/10 Good

Dennise

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is very nice. Walls are thin and you can hear everything going on outside. My room had no body wash in the dispenser, a fake lash stuck on the floor and the TV wouldn’t turn on. Luckily, I just needed a place to crash for a few hours.
Stayed 1 night in Apr 2025

8/10 Good

Angie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice front desk staff- only complaint is that the bathroom smelt like stale cigarette smoke.
Stayed 1 night in Apr 2025

4/10 Poor

Peter

Travelled with partner
Disliked: Property conditions & facilities
The shower gel in the shower was empty No extra blankets available The traffic noise was quite noisy Looked run down a little
Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great friendly staff

The staff was absolutely amazing! Super friendly and went above and beyond ! Room was clean!
Stayed 1 night in Apr 2025

10/10 Excellent

Francisco

Stayed 1 night in Apr 2025

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A threat to health and safety - don't go here

This place was awful. To start they gave us a key to an occupied room. There was no safety lock on the door. The pool is not heated, it's freezing. The hot tubs jets were not working and both my son and I got a case of hot tub rash from the hot tub. Our skin burned for 2 days and we had to get a cream for it from the doctor. The room smelled like cigarettes. The shower had mold in it. The outlets next to the bed didn't work. There was not one moment in this place that I felt comfortable. I was worried about health and safety the entire time and for days afterwards. Don't go here. I read false reviews online that made this place sound inviting and luxurious. It is the exact opposite.
Stayed 1 night in Apr 2025

6/10 Okay

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cheap spot
Stayed 1 night in Apr 2025

2/10 Terrible

Ricardo

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Nothing works no microwave no breakfast no parking for a big truck i will not stay here again
Stayed 1 night in Apr 2025

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Kiyah

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My boyfriend and I stayed here for one night and it was definitely not the greatest experience. There is no sound proofing whatsoever so we were able to hear noises from next door and upstairs. We could hear people’s TVs playing as well as when they would run water in the sink or bathtub. Our room had toiletries such as shampoo and hand soap, HOWEVER they were all empty! There was also an empty hand soap packaging stuffed behind a conditioner bottle. The man at the front desk was nice but had a really thick accent so it was hard to understand anything he was saying. The front desk is not open 24/7 and closes at 12:25AM. This was not specified online so my boyfriend and I had to drive really fast just to make it in time to spend the night after spending hours of driving from Oregon. The hotel is cute on the outside, but I would never stay here again.
Stayed 1 night in Apr 2025

4/10 Poor

lisa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The blankets are so thin, definitely bring your own. The rooms are not that big for some reason. The bathroom knob was backwards and the lock was on the outside. The pool heater is out until they get apart, but the hot tub was good. The fridge can barely fit anything. It was definitely a one time stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Araceli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room & Hotel was great! Definitely a gorgeous setting! Room was perfectly clean! Would definitely recommend the hot tub as pool water heater is currently broken! Also our door would not lock correctly and had to ask staff for help. Overall a good stay, would book again!
Stayed 1 night in Apr 2025