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Hilton Santa Marta

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2 outdoor pools, pool loungers, lifeguards on site
Property video
2 outdoor pools, pool loungers, lifeguards on site
Restaurant
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Carrera 2 No 114-78, Sector Pozos Colorados, Santa Marta
  • Place, Bello Horizonte Beach
    ‪2 min walk‬
  • Place, Zazue
    ‪11 min walk‬
  • Place, Rodadero Beach
    ‪23 min drive‬
  • Airport, Santa Marta (SMR-Simon Bolivar)
    ‪10 min drive‬

Room options

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About this property

Hilton Santa Marta

Catch some rays at the beach or spend the day relaxing at Hilton Santa Marta's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hilton Santa Marta offers 261 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. A pillow menu is available. 55-inch Smart televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Eforea Spa. Services include facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hilton Santa Marta. During your stay, you're just a quick walk from Bello Horizonte Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 4 restaurants.
  • Free WiFi
  • The 4 restaurants, 2 poolside bars, and 3 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with aromatherapy or facials at Eforea Spa
  • Services include a lifeguard on site, a concierge, and wedding services
  • Onsite recreation includes a 24-hour gym, a sauna, and volleyball
  • Just a 5-minute walk from Bello Horizonte Beach and 12 minutes by foot from Zazue
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
Enjoy the free beach club on site and umbrellas for a relaxing day at the beach. At Hilton Santa Marta you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This luxury resort also offers a 24-hour fitness center, a hot tub, and a sauna. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Santa Marta resort.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Hilton Santa Marta has 4 restaurants on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (COP 23,800 per day)
  • Valet parking on site (COP 23,800 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 75,500 for adults and COP 75,500 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Free beach club
  • Full-service spa
  • Hot tub
  • Sauna

Family friendly

  • 2 outdoor pools
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 238000 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 29 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 75500 for adults and COP 75500 for children
  • Airport shuttle fee: COP 30000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: COP 30000 (one-way), (up to 18 years old)
  • Self parking fee: COP 23800 per day
  • Valet parking fee: COP 23800 per day
  • Pet fee: COP 238000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Santa Marta offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Santa Marta Resort
Hilton Santa Marta Santa Marta
Hilton Santa Marta Resort Santa Marta

Hilton Santa Marta Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 400 out of 596 reviews
Rating 8 - Good. 90 out of 596 reviews
Rating 6 - Okay. 54 out of 596 reviews
Rating 4 - Poor. 20 out of 596 reviews
Rating 2 - Terrible. 32 out of 596 reviews

9.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was great, the breakfast was good and with lots of variety, and the service was incredible. Dangela Kelly, and Kevin at the pool bar were the best! I definitely will stay there again when I come back.
Stayed 3 nights in Feb 2026

4/10 Poor

Joshua

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, amenities
They kept my security deposit despite me paying anything that was eaten or drink in the hotel before my departure hotel.com try to reach out to them and they’re ignored them. They’re ignoring me. It’s a great hotel. Everything is nice but getting your security deposit back if you don’t check is nearly impossible unless you go to Hilton directly.
Stayed 8 nights in Dec 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing, my first stay at a 5 star property
Stayed 1 night in Jan 2026

10/10 Excellent

Aymen

Great Hotel. One of the very best in Santa Marta, safe comfortable
Stayed 1 night in Jan 2026

10/10 Excellent

Justin

Stayed 1 night in Jan 2026

10/10 Excellent

Mostafa

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel , great location.
Stayed 4 nights in Jan 2026

10/10 Excellent

Yankier Sarabia, lehigh acres

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Nov 2025

10/10 Excellent

Ashley

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was amazing, staff was extremely helpful and caring, and the rooms were beautiful and spotless. All food was delicious and we loved the the brunch.
Stayed 3 nights in Nov 2025

10/10 Excellent

Edison

Liked: Cleanliness, amenities, property conditions & facilities
Kids club - don’t let it close
Stayed 4 nights in Jan 2026

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo
Stayed 1 night in Dec 2025

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was excellent
Stayed 3 nights in Jan 2026

10/10 Excellent

Joe

Stayed 1 night in Dec 2025

4/10 Poor

shurandy

Stayed 2 nights in Jan 2026

8/10 Good

Mariantonieta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El hotel es muy lindo, cómodo y con muchas amenidades bonitas. El desayuno está rico y variado. El restaurante del segundo piso no tiene muy buen servicio…. La comida estaba aceptable pero no nos sentimos bien atendidos. Pero lo más malo fue una cucaracha que encontró mi hijo en su habitación en la almohada. Y a falta de una fueron 2 cucarachas, después los cambiaron de habitación, pero eso no cambia el haber encontrado cucarachas en la habitación. Yo volvería pero si necesitan poner atención en la limpieza.
Stayed 4 nights in Dec 2025

6/10 Okay

Eduardo

Travelled with family
The bedroom was very spacious and comfortable. It was also modern and the beds/linen were very nice. However, I have a few comments: 1) Although the room was spacious, for the price, there was no complementary water and house keeping was sloppy. They did not clean well. 2) The suite we stayed at had no drapes in the bathroom, and not only was it a privacy concern, but sunlight was brutal from 5am onwards. 3) The drapes in the bedroom did not stop the light from coming in on the sides. The sun in Santa Marta is extremely bright from early in the morning so sleeping in is out of the question. 4) The breakfast buffet area is chaotic. The staff regularly forgot our order, and we left without eating a few times because the waiting time was SO long. 5) The check in and check out processing time was unacceptable. The queue at the front desk was absurd for a 5 star hotel of $400+ a night. 6) Although most of the staff were nice, they fundamentally lack training in pretty much every aspect. When I compare it to what on paper should be a similar experience, like the Sofitel Casablanca hotel in Cartagena, the Hilton falls below expectations by a wide margin. 7) The breakfast buffet had a variety of foods, but most of it was not good. 8) The pool on the 2nd floor is in the shade most of the day, which is a nonsensical design flaw and oversight.
Stayed 5 nights in Dec 2025

6/10 Okay

Richard, Brookhaven

Stayed 3 nights in Dec 2025

10/10 Excellent

German

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff, clean room, perfect spot
Stayed 2 nights in Jul 2025

10/10 Excellent

Jenielle

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful well kept resort
Stayed 1 night in Dec 2025

10/10 Excellent

Arquimides

Liked: Cleanliness, property conditions & facilities
Beautiful hotel in Santa Marta. Staff was very sweet and attentive .
Stayed 1 night in Oct 2025

10/10 Excellent

Elvin Jorge, Guatemala

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Un excelente hotel, muy bonito en general, habitaciones agradables y amenidades muy lindas. Puntos débiles: La piscina muy fria para los niños. No tienen Smart TV en las habitaciones. Por lo demás todo muy bien. El personal es muy amable y la comida deliciosa.
Stayed 4 nights in Dec 2025

8/10 Good

Gina, La Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, away from town. Extremely helpful doormen. Beautiful ocean view/. My only negative was I arranged 4 days thru expedia and on day 2 asked if I would stay 2 more days. They told me I would have to check out, wait until 3 and check back in. This would be for M-W stay. They definitely were not fully booked. Neither could they give me a price thru them for the added two days. Also, I asked to keep a pool towel for a tour to Tayrona which left before towel check out was open and they refused, saying I would be charged and they don’t loan towels for tours. I went to Minca for my last two days instead and that was a great choice! It all worked out but did leave a bad taste for the unhelpful front desk staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Dec 2025

10/10 Excellent

jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2025

8/10 Good

Sahar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but westernized, beach front! Our room was beautiful with a very large balcony!
Stayed 2 nights in Dec 2025

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Staff! Rooms are Clean. But Food & Drinks are Mid. Also, water was not working in toilet before checking out. . . Not sure what was going on with it.
Stayed 1 night in Dec 2025