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"Generally a nice hotel. Very small beds and freezing cold jacuzzi. Nice bar area and quiet sunbathing area. Good restaurants " More

By a verified traveller on Sun 02 Jun 2019

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Standard Room (2+1)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
€73* Per night/room 3 Apr - 4 Apr

Family Quadruple Room (4 adults)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Quadruple Room, Pool View (2+2)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Family Triple Room (2 adults and 1 child)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Quadruple Room (4 adults)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Triple Room (3 adults )

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

With your stay at AQUA Hotel Aquamarina & Spa, you're connected to a shopping centre and just a quick walk from Platja Susana. 3 restaurants, 2 poolside bars and a full-service spa are available.

  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, 2 poolside bars and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with body wraps, massages or body treatments at Wellnes Spa (pago supl)
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • 10 minutes by foot from Santa Susanna Beach and a 3-minute drive from Pineda de Mar Beach

AQUA Hotel Aquamarina & Spa ratings based on 12 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for AQUA Hotel Aquamarina & Spa

Everyone (2) Couples (2) Family (5) Friends (1)
4 out of 5
Generally a nice hotel. Very small beds and freezing cold jacuzzi. Nice bar area and quiet sunbathing area. Good restaurants

Posted by on 2 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by Beate

Dear guest, Thank you very much for taking your time to comment your stay in Aqua Hotel Aqaumarina. We appreciate very much your kind feedback. It would be a pleasure to welcome you back soon. Kind regards Beate Stolz - Guest Experience Agent

1 out of 5

Not great

The walls are very thin you can hear everything for footsteps to people flushing the toilet. Lots of children always at the hotel up all night making lots of noise. If you want value for money don't go there. After you pay for a thin wall room you have to pay for all the amenities €7 per day including the warm pools in the spa.The pool outside is very cold and they supposedly have a hot tub but it's not heated.The food is very poor quality everything tasted like it was heated in a microwave and the food looks like it had all been frozen, the fruits are not fresh everything you get from this hotel is very cheap it is definitely not a four star hotel. I would definitely not stay there again. Wouldn't recommend anyone does.

Posted by on 15 Apr 2016

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3 out of 5
Die Kindern dürften nicht mit Ball ins Pool spielen

Posted by on 27 May 2023

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Comment from Hotel Management

30 May 2023 by Anna M. Pla - Guest Experience Agent

Sehr geehrte Gäste,Wir danken Ihnen weil Sie Ihre Kommentare über unser Hotel mitgeteilt haben. Wir informieren Sie darüber, dass das Ballspielen im Pool aufgrund der Sicherheitsbestimmungen nicht gestattet ist (nur aufblasbare Bälle sind erlaubt).Wir würden uns freuen , Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüssen

3 out of 5
: hôtel correct, les repas étaient variés (demi pension), la piscine pour les enfants était bien. - : le bruit, très mal insonorisé, on entend tout dans les couloirs et le matin, les femmes de ménages faisaient un boucan incroyable ! Peu de chose pour les enfants ( fille de 2 ans, à part la piscine, n’a rien pu faire). Beaucoup d’attente à la réception, que 2 personnes disponibles et peu souriantes.

Posted by on 8 Aug 2022

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Comment from Hotel Management

8 Aug 2022 by AQUA Hotel Aquamarina&SPA

Chère Mme Jennifer, Tout d'abord, merci de nous faire part de vos commentaires, ils sont toujours une source d'information pour une amélioration continue. Nous sommes désolés que votre séjour dans notre hôtel n'ait pas été à la hauteur de vos attentes sur la base de votre appréciation et de vos commentaires. Nous travaillerons avec nos équipes pour évaluer vos commentaires et prendre les mesures correctives les plus appropriées. Nous traiterons en profondeur le commentaire sur le bruit de notre personnel de nettoyage. Nous espérons que lors de votre prochaine visite à Santa Susanna, nous pourrons profiter de votre présence dans notre hôtel et que vous pourrez évaluer les améliorations adoptées. Sincères salutations, Francesc Xavier Casas - AQUA Hôtel Aquamarina&SPA

3 out of 5
Wir hatten hier mit Abstand die schlechteste Erfahrung in Sachen vier Sterne Hotel gemacht. Das Hotel verfügt über eine Ladestation, welche nicht funktioniert hat. Während unserem zwei wöchigen Aufenthalt hat sich auch niemand darum gekümmert diese wieder zum Laufen zu bringen. Das Laden war beim Nachbarhotel möglich für 20 Euro die Nacht!!! Die Sauberkeit liess auch zu Wünschen übrig; Dreimal wurde das Zimmer gar nicht gereinigt (obwohl das Zimmer immer vor 12:00 Uhr verlassen wurde), der Kühlschrank im Zimmer war voller Schimmel und wenn gereinigt wurde, wurde die Hälfte nicht gemacht. Das Buffet war solala; das Essen war nicht angeschrieben (für Allergiker etc. ein No Go) und beim Nachfragen wussten die Angestellten selbst nicht was drin war. Die Gerichte waren oftmals nicht genug gekocht und das Fleisch meist sehr trocken und fad. Die Angestellten an der Rezeption und beim Buffet waren teilweise auch unfreundlich und desinteressiert. Man behandelte uns wie 16 jährige Partykinder (sind aber beide 30 Jahre alt). Schade für das ganze Hotel.

Posted by on 19 Jul 2022

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Comment from Hotel Management

21 Jul 2022 by Beate

Sehr verehrter Herr Franco, Zunächst möchten wir uns für Ihren Kommentar, den Sie in Expedia veröffentlicht haben, bedanken. Es ist wichtig für uns die Meinung unserer Gäste zu kennen, denn dies hilft uns in der Zukunft Verbesserungen vorzunehmen zu können. Es stimmt, dass wir leider Probleme mit der Ladestation hatten und Sie nicht so schnell wie erwünscht lösen konnten, da es sich um einen grösseren Schaden handelte. Wir bedauern, dass Sie mit einigen von unseren Service-Leistungen nicht zufrieden waren. Gerne hätten wir eine Lösung für Sie gesucht, wenn Sie zur Rezeption gekommen wären, um uns Bescheid zu geben. Wir sind immer bereit unseren Gästen zu helfen, damit Sie sich in unserem Hotel wie zu Hause fühlen. Mit freundlichen Grüssen Aqua Hotel Aquamarina

3 out of 5
Personal nicht freuntlich zum teil. Sauberkeit bei der Schlafzimmer ist auch ungenügend. Positiv es gut eingerichtet unten.

Posted by on 11 Oct 2019

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Comment from Hotel Management

13 Oct 2019 by Beate

Sehr verehrter Gast, Zu unserem Bedauern müssen wir feststellen, dass Sie mit Ihrem Aufenthalt nicht zufrieden waren, und das einige unserer Serviceleistungen negativ bewerten wurden. Dank Ihrer Kritik haben wir die Möglichkeit die Schwachstellen schnell zu finden und auch zu beheben. Seien Sie versichert, dass wir Ihren Kommentar mit unserem Management teilen, denn die Feedbacks unserer Gäste sind für uns sehr wichtig, da sie uns erlauben unseren Service stets zu verbessern. Wir möchten uns recht herzlich für die entstandenen Unannehmlichkeiten bei Ihnen entschuldigen. Wir hoffen, dass Sie uns erneut eine Chance geben, um Sie von unserem gewöhnlich hohem Standard überzeugen zu können. Mit freundlichen Grüssen Guest Experience Agent

5 out of 5
Gutes Preisleistungsverhältniss, jedoch ist es besser nur dort zu frühstücken. Enorm viele Gäste, lange Wartezeiten. Die Qualität des Essens ist jedoch gut.

Posted by on 11 Aug 2019

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Comment from Hotel Management

13 Aug 2019 by Beate

Sehr verehrter Gast, Wir möchten uns ganz herzlich für Ihre gute Bewertung, die Sie auf Expedia veröffentlicht haben, bedanken. Es ist schön zu wissen, dass Sie das Essen unseres reichhaltigen Buffets zu schätzen wussten. Wir würden uns freuen Sie bald wieder bei uns begrüssen zu dürfen. Mit freundlichen Grüssen Beate Stolz - Guest Experience Agent

4 out of 5
Personal spricht gut deutsch (ohne Animation) und ist sehr hilfsbereit. Danke sehr!

Posted by on 22 Jun 2019

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Comment from Hotel Management

24 Jun 2019 by Beate

Sehr verehrter Gast, Vielen Dank für Ihre Bewertung. Es ist schön zu wissen, dass es Ihnen in unserem Hotel gefallen hat. Wir freuen uns schon auf Ihren nächsten Besuch. Mit freundlichen Grüssen Beate Stolz - Guest Experience Agent

3 out of 5
Les toilettes du bas, près de l’ascenseur-escalier, étaient dans un état déplorable. Juste inadmissible pour un hôtel 4*.

Posted by on 3 Jun 2019

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Comment from Hotel Management

12 Jun 2019 by Beate

Tout d'abord nous vous remercions d'avoir partagé votre expérience à l'Aqua Hotel Aquamarina. Votre avis sur l'état des toilettes dans une certaine zone de l'Hôtel a retenu toute notre attention. Soyez assuré qu'il s'agit d'un incident isolé. Ce n'est pas l'image que nous voulons donnez. Accéptez nos plus sincères excuses s'il vous plaît. Soucieux de regagner votre confiance, nous gardons l'espoir que vous nous donnerez une seconde chance de vous acceuillir de nouveau lors d'une prochaine visite à Santa Susanna. Avec les meilleures salutations Beate Stolz - Guest Experience Agent

5 out of 5

Hotel accueillant

Repas excellents Chambre très bien entretenue Personnel sympathique et professionnel

Posted by , from Valais on 28 Sep 2017

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Comment from Hotel Management

30 Sep 2017 by Beate

Un grand merci pour ces compliments sur l'Hôtel. Je suis très heureux de voir que vous avez passé un agréable séjour parmi nous et que vous avez apprécié le comfort des chambres, le repas du restaurant , ainsi que l'équipe du personnel. J'espère vous accueillir à nouveau, Cordialement Beate

About the AQUA Hotel Aquamarina & Spa

Location Avinguda del Mar, 16, Santa Susanna, 08398

Renovations + Closures

The property is closed between 2 November and 31 March.

Property Features

AQUA Hotel Aquamarina & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. A business centre and meeting rooms are available. A kids' pool, a health club, and a sauna are also featured at the family-friendly AQUA Hotel Aquamarina & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Santa Susanna hotel is smoke free.

  • 1 building
  • 545 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • Built in 1989
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Santa Susanna Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

AQUA Hotel Aquamarina & Spa offers 545 accommodations with minibars and a hairdryer. Rooms open to furnished balconies. 26-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.

Buffet Restaurant – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Burger Club – This poolside restaurant serves lunch and dinner. A children's menu is available.

Il Veneziano – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Bicycle rentals nearby
  • Basketball on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Archery on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Wellnes Spa (pago supl) has couples treatment room(s). Services include sports massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 2
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property registry number - HB-003862
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 6 for children
  • Self-parking fee: EUR 15 per day (in/out privileges)
  • Nearby parking fee: EUR 8 per night (164 ft away)
  • In-room safe fee: EUR 4 per day
  • Facilities fee: EUR 8 per person, per day and includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aqua Aquamarina
  • Aqua Aquamarina Hotel
  • Aqua Hotel Aquamarina
  • Aquamarina Aqua Hotel
  • Aqua Hotel Aquamarina Santa Susanna
  • Aqua Aquamarina Santa Susanna
  • Aqua Hotel Aquamarina Spa
  • Aqua Aquamarina & Spa
  • Aqua Hotel Aquamarina & Spa Hotel
  • Aqua Hotel Aquamarina & Spa Santa Susanna
  • Aqua Hotel Aquamarina & Spa Hotel Santa Susanna

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.