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Hotel Puerta Santander

3.0 star property

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Photo gallery for Hotel Puerta Santander

Lobby sitting area
Front of property
Daily continental breakfast (EUR 6.5 per person)
In-room safe, desk, soundproofing, iron/ironing board
Shower, free toiletries, hair dryer, bidet

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Calle Abilio Garcia Baron, 1, Santander, Cantabria, 39011
  • Place, La Marga Park
    ‪17 min walk‬
  • Place, Marqués de Valdecilla University Hospital
    ‪3 min drive‬
  • Place, Plaza Méjico
    ‪3 min drive‬
  • Airport, Santander (SDR)
    ‪3 min drive‬

Room options

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About this property

Hotel Puerta Santander

Hotel connected to a shopping center in Santander with free parking
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Puerta Santander offers 103 accommodations with safes and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bidets, and complimentary toiletries.

This Santander hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy the overall property condition at Hotel Puerta Santander. During your stay, you'll be connected to a shopping center, and within walking distance of La Marga Park. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking and extended parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Continental breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Just a 4-minute drive from Bay of Biscay and a few minutes from Plaza Méjico
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Puerta Santander. Limited free parking is available on a first-come, first-served basis.

This 3-star Santander hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7 AM to 11:30 AM.
Hotel Puerta Santander has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 7 AM to 11:30 AM for a fee: EUR 6.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 6.5 per person
  • Rollaway bed fee: EUR 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Santander Parayas
NH Santander Parayas Hotel
Parayas
Parayas Hotel
Hotel City Express Santander Parayas
Hotel City Express Parayas
City Express Santander Parayas
City Express Parayas
City Express Santander Parayas Hotel
Hotel City Express Santander Parayas
City Express Santander Parayas Santander
City Express Santander Parayas Hotel Santander

Hotel Puerta Santander Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 68 out of 260 reviews
Rating 8 - Good. 94 out of 260 reviews
Rating 6 - Okay. 63 out of 260 reviews
Rating 4 - Poor. 19 out of 260 reviews
Rating 2 - Terrible. 16 out of 260 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Baldomero

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets filthy, smelled really, unfriendly staff, horrible experience.
Stayed 3 nights in Oct 2022

2/10 Terrible

Roberto

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Best was the receptionist, worst dirty room plus area industrial
Stayed 2 nights in Sep 2022

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnighter

Rooms very comfortable. Restaurants within 10 mins walk. Very handy for the ferry
Stayed 1 night in Sep 2022

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

JOSE

Stayed 1 night in Jul 2022

2/10 Terrible

Francisco José

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No habia agua caliente. tuve que ducharme con agua fria
Stayed 1 night in May 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2022

4/10 Poor

Luis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It is not really a city express It is a domus hotel son it is not the same. I reserved because you sell it to me as a really city express. The worst was when we had to change room Because of bedbugs ☹️☹️😒 it is well located and good if you need a parking place Th other room worhout issues
Stayed 1 night in May 2022

4/10 Poor

peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Water leaks from roof , damp wall under window , drought from under window, hallway carpet stained . Only one sheet on bed .
Stayed 1 night in Dec 2021

8/10 Good

John

Stayed 1 night in Oct 2021

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks

It’s was a sad horror stay but very helpful staff and the room was nice and clean
Stayed 3 nights in Oct 2021

6/10 Okay

Maria D

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hotel was pretty far from downtown on a industrial park to start. Carpet at the hallways was old and dirty, room was not cleaned everyday as was advertised. Overall I was not happy there.
Stayed 3 nights in Sep 2021

10/10 Excellent

Valentina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and clean room. Easy access to public transportation
Stayed 1 night in Sep 2021

6/10 Okay

Arthur John

Travelled with partner
Liked: Staff & service
Handy for the airport
Stayed 1 night in Sep 2021

8/10 Good

John

Stayed 1 night in Sep 2021

6/10 Okay

Roberto Jose, San Jose

Liked: Staff & service
Disliked: Cleanliness
The bathroom was dirty, full of hair on the floors.!
Stayed 1 night in Aug 2021

6/10 Okay

NATHALIE

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The only thing around is a Corte ingles at about 10 mins walk. Hotel although clean is quite old and a bit tatty inside
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Its okey for a hurry for one night its more for business than leisure
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place. Easy in, easy out
Stayed 1 night in May 2021

8/10 Good

Mrs Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A safe, easy to find hotel in Santander.

This was a good overnight stay. Being British we did miss not having a hot breakfast but the Continental breakfast was well provided.
Stayed 1 night in Dec 2019

6/10 Okay

Carmen

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and the room was clean. Hotel quite far from Santander centre so you'll need to take a taxi to get there - or the airport as it's in an industrial area. We did have an issue with cigarette smoke coming through from next room though.
Stayed 1 night in Nov 2019

8/10 Good

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be careful here

We were very pleased with the room and staff but we parked our motorhome in the car park as discretely as possible, sadly it was broken into over night. We asked about the CCTV cameras that were evident in the car park and whether there would be images that would help us find the offenders but reception told us the cameras didn't work. So my advice to anyone staying there is be sure to take all your valuables into the hotel with you. There were always a lot of young men hanging around in the area. We saw several and we were only there 18 hours.
Stayed 1 night in Oct 2019

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Near the airport

It is in an industrial park area, need to take a bus into town for nearly everything
Stayed 1 night in Jul 2019