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Hotel Palmera Dorada

3.5 star property

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Photo gallery for Hotel Palmera Dorada

Outdoor pool
Reception
TV
Reception
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
4ta Avenida Zona 2, 8199, Santiago Atitlán, Sololá
  • Place, Lake Atitlán
    ‪2 min walk‬
  • Place, Central Park
    ‪8 min walk‬
  • Place, Santiago Atitlán
    ‪15 min walk‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪160 min drive‬

Room options

View all photos for Economy Twin Room

Economy Twin Room

Economy Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

  • Lake view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • Lake view
  • 3 bedrooms
  • Sleeps 8
  • 4 Queen Beds

View all photos for Family Shared Dormitory, 2 Bedrooms, 2 Bathrooms

Family Shared Dormitory, 2 Bedrooms, 2 Bathrooms

Family Shared Dormitory, 2 Bedrooms, 2 Bathrooms

  • City view
  • Sleeps 6
  • 4 Single Beds and 2 Double Beds

View all photos for Economy Double Room, 1 Double Bed, Non Smoking, Lake View

Economy Double Room, 1 Double Bed, Non Smoking, Lake View

Economy Double Room, 1 Double Bed, Non Smoking, Lake View

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, 2 Bedrooms, 2 Bathrooms, City View

Family Quadruple Room, 2 Bedrooms, 2 Bathrooms, City View

Family Quadruple Room, 2 Bedrooms, 2 Bathrooms, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 6
  • 2 Single Beds, 2 Double Beds and 2 Single Sofa Beds

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About this property

Hotel Palmera Dorada

This hotel features 2 restaurants, an outdoor pool, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and conference space.
Hotel Palmera Dorada offers 53 accommodations with safes and complimentary bottled water. Cable television is provided. Bathrooms include showers with rainfall showerheads. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Hotel Palmera Dorada, you're just a quick walk from Lake Atitlán. You'll find features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy American cuisine with ocean views at Mana Hotel Restaurante, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a meeting room, conference space, and laundry facilities
  • Steps from Lake Atitlán and 7 minutes by foot from Central Park
A private beach is featured. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 969 square feet (90 square meters) and includes conference space. An outdoor pool, spa services, and laundry facilities are also featured at Hotel Palmera Dorada. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Santiago Atitlán hotel.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:30 AM.
Mana Hotel Restaurante - Overlooking the ocean, this fine-dining restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Volcanes - Overlooking the ocean, this family restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Gold Bar - This cocktail bar specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: USD 5 to 10 for adults and USD 5 to 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Gold Bar
  • Mana Hotel Restaurante
  • Volcanes

Things to do

  • Outdoor pool

Family friendly

  • High chair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 969 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 10 for adults, and USD 5 to 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Palmera Dorada Hotel
Hotel Palmera Dorada Santiago Atitlán
Hotel Palmera Dorada Hotel Santiago Atitlán

Hotel Palmera Dorada Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 22 reviews
Rating 8 - Good. 3 out of 22 reviews
Rating 6 - Okay. 2 out of 22 reviews
Rating 4 - Poor. 2 out of 22 reviews
Rating 2 - Terrible. 3 out of 22 reviews

8.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

AASHTHA

Disliked: Amenities
The room and staff was great, location was not ideal
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Leticia Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I strongly recommend this hotel to all tourists who want to have a great time in the area
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Daphne A

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, excellent staff,, beautiful views
Stayed 6 nights in Mar 2023
Verified

10/10 Excellent

Felipe D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to relax, close to the Lake
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay in Santiago Guatemala

Wonderful world class hotel in Santiago so good. We loved the pool. The bed was great and firm and plush.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

It was an amazing stay! The staff was excellent and extremely accommodating. The location was super centric and also the cleanness was super good. 100% recommended.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Max

Liked: Staff & service
Disliked: Cleanliness
The hotel was nice but the food wasn’t
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Supriya

Disliked: Staff & service, amenities
We are not happy with the customer service. Hotel is in Santiago which is not a touristy town and does not have any water ferry to get to after 4:30 in the afternoon. We felt the town was not very safe and tourist friendly. We spoke to them about checking out after first night. Initially they agreed and still ended up charging for 2 nights. It was extremely frustrating working with them. They charged us in cash and then twice on card just for one night. After we disputed they returned us the cash but only after we got an alert from our bank that they charged our card multiple times. Hotel inside is okay once you get in there. However location, customer service and communication is seriously lacking. Pictures don’t do justice and the hotel is not what it looks like in the pictures.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is very expensive but it don’t has really good infraestructure, food is really bad, hotel is dark and sad. We were noked for 2 nights but we decided to leave the first night. They dind’t want to mede a refund.
Stayed 2 nights in Mar 2024
Verified

2/10 Terrible

Ricardo

Disliked: Staff & service
I have never felt more unsafe or disrespected in my life. While the Hotel Palmera Dorada itself is decent on the inside with nice rooms, everything else about this stay was a nightmare. The Location: The hotel is situated in what feels like the most dangerous neighborhood in Santiago Atitlán. It is surrounded by pitch-black alleys with zero lighting and is constantly teeming with drunks and suspicious individuals. We felt like targets every time we stepped foot outside the gate. If you value your safety, do not stay here. The Checkout (The Breaking Point): Despite having fully prepaid my stay through Expedia, the checkout experience was traumatizing. An armed guard physically blocked us from leaving the premises. They refused to let us exit until they had "inspected" the rooms, treating us like common thieves or criminals. I have traveled all over the world and have never been subjected to such a humiliating and hostile protocol. Being held against my will by an armed individual over a pre-paid room is completely unacceptable. Message to Expedia & Management: I am expecting a formal response from Expedia immediately. This was not just bad service; this was unlawful restraint. I am currently in the process of escalating this claim with a lawyer to address the actions of the staff and the lack of safety at this location. STAY AWAY.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palmera Dorada Hotel

Palmera Dorada Hotel was great. Very clean place and staff is very helpful. The food was phenomenal. I had dinner twice there and the food was like eating at a five star restaurant, It was surprisingly good. The hotel is a 10 min walk to the boats that take you across the lake for town hopping. Lots and lots of places to eat, located in the Heart of Santiago, Atitlan. I would definitely make reservations here again in the future. For travelers with rental vehicles, I would say be weary of tight spaces. I had a small car so I had no issues weaving in and out of the streets. Big SUV's and trucks will probably have a harder time getting around. There is plenty to see and plenty to do if you decide not to cross the lake. A few blocks from the hotel is a market that offers everything you want at very affordable rates as well as plenty of small food stands that offer the best of Guatemalan street foods. I was very happy with my stay and couldn't have picked a better place.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Francesco

Liked: Cleanliness, property conditions & facilities
Bellissimo hotel ho preso la camera da 4 Servizi top - vista stupenda Colazione alla carta bel ristorante Piscina bella (acqua fredda se vai di inverno) Usata anche palestra c’è tutto Hotel più bello di Santiago (non per tutte le tasche)
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Marvin E

La ja
Stayed 1 night in Dec 2025
Verified

8/10 Good

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort

Lujoso y con una maravillosa vista

La llegada hasta el hotel en carro por el tipo de calles del pueblo es un tanto complicada y al llegar siendo la 1 PM salió una señorita que nos indicó que el check in era hasta las 3 PM, y en la confusión de este mensaje nos dió a entender que no podíamos ingresar a las instalaciones antes de esa hora. Finalmente nos abrió el portón para ingresar al parqueo y realmente nos sorprendieron las instalaciones. En general todo estuvo de maravilla, pero las camas dobles no son tamaño Queen, pero muy cómodas eso sí.
Vista desde la piscina por la noche
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Mishell

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel la piscina una belleza
Verified

6/10 Okay

Nilsson

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El acceso es muy complicado no nos dejaron usar la piscina
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy hermoso
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Yunuen

Liked: Cleanliness
Me asignaron una hab. En piso 2 junto al bar (el bar está en el pasillo sin paredes que aislen), justo saliendo de mi habitación a escasos 10 pasos. Tenía que lavantarne 4:30 am y el bar dejó de hacee ruido poco después de las 23:00, me ofrecieron cambiarme de hab. Pero cuando llamé en repetidas ocasiones nadie respondió el teléfono. De hecho para reportar el ruido tuve que llamar de mi celular al conmutador del hotel, por que de la hab. No me tomaban la llamada. Lo ilógico es que habiendo habitaciones libres asignen lss que ya sabeb serán ruidosas. En definitiva no rgresaría, es nuevo el hotel pero mal diseñado, JAMÁS asignas el bar al lado de las habitaciones.
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitas instalaciones, muy buenos precios y calidad de la comida. El acceso es complicado, uno se pierde fácilmente en calles donde es complicado transitar en carro.
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Adam

Stayed 1 night in Jan 2025
Verified

8/10 Good

Antonio

Stayed 1 night in Dec 2024
Verified

4/10 Poor

Hyun Jun

Stayed 1 night in Apr 2023